Ponto Lago - Park Hyatt Aviara

Review summary

1. M

   Mark

   Chicago

   1 review

   vip
   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 2

   We really enjoyed the food, the service was quite slow but understandable given it was a night before thanksgiving. The ambience is rated low because there were several screaming kids throughout our dinner that made the evening miserable and again understand it is a family establishment and the night before thanksgiving.
   

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2. A

   Andrea

   Denver

   16 reviews

   vip
   5.0

   16 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated our anniversary here and Norma and Angel took great care of us. Food and wine were outstanding. Plan to come back next year!
   

   Ponto Lago - Park Hyatt AviaraResponded 4 days ago

   Good evening, thank you for taking the time to share your feedback from your dinner at Ponto Lago. We are elated to learn that you found our service staff to be top notch, and we look forward to hosting you again in the future!
   

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3. J

   Jay

   Philadelphia

   14 reviews

   3.0

   14 reviews

   Dined on 11 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   The food was good. The service was not very good. It was slow and not very attentive. The room did not have a good ambiance and there were many tables with young children.
   

   Ponto Lago - Park Hyatt AviaraResponded 4 days ago

   Good evening, thank you for your feedback and for dining with us at Ponto Lago - Park Hyatt Aviara. We're glad to hear that you enjoyed our food. However, we're sorry to hear that our service didn't meet your expectations. We strive to provide excellent service to all our guests and we're disappointed to hear that we fell short during your visit. We also noted your comments about the room's ambiance and the noise level. Your feedback is important to us and we will certainly take it into consideration. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
   

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4. L

   Lily

   Los Angeles

   2 reviews

   vip
   5.0

   2 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and experience! Helpful staff and overall pleasant time, accommodating to families!
   

   Ponto Lago - Park Hyatt AviaraResponded 4 days ago

   Good evening, we're thrilled to hear that you had a great experience at Ponto Lago - Park Hyatt Aviara. It's great to know that our staff was able to assist you and your family. We always strive to provide a pleasant and accommodating experience for all our guests. We appreciate your feedback and look forward to serving you again soon!
   

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5. R

   Rick

   San Diego

   86 reviews

   vip
   5.0

   86 reviews

   Dined on 4 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ponto Lago, located in the stunningly appealing Park Hyatt Aviara hotel in Carlsbad, California, is a destination / bucket list restaurant in which to dine in the coastal region of North San Diego County. See my review when we dined at Ponto Lago on October 25, 2023.
   

   Ponto Lago - Park Hyatt AviaraResponded 4 days ago

   Good evening, we're thrilled to hear that you enjoyed dining with us at Ponto Lago - Park Hyatt Aviara. It's great to know that you consider us a bucket list spot for a coastal dining experience. We appreciate your feedback and we'll strive to improve the value aspect of our restaurant. We hope to welcome you back soon!
   

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6. c

   charles

   San Diego

   43 reviews

   vip
   5.0

   43 reviews

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, well paced meal, attentive and excellent service by Alejandro.
   

   Ponto Lago - Park Hyatt AviaraResponded 4 days ago

   Good evening, we're thrilled to hear that you enjoyed your meal at Ponto Lago - Park Hyatt Aviara. It's wonderful to know that our attentive and excellent service met your expectations. We appreciate your feedback and your 4-star rating on food and value. We strive to provide a well-paced meal that caters to everyone's needs. Looking forward to serving you again soon!
   

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7. D

   Donna

   Puerto Vallarta

   3 reviews

   3.0

   3 reviews

   Dined on 1 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Lovely greeting, music too loud, Tyler helpful in choosing wine, salad not served first, came right before main, whole fish left w/o being split for 2 by server and no utensils to serve it. Probably won’t return!
   

   Ponto Lago - Park Hyatt AviaraResponded 4 days ago

   Thanks for visiting us at Ponto Lago - Park Hyatt Aviara. We're glad to hear that you enjoyed our greeting and music. We apologize for the mix-up with your salad and the issue with the fish. We appreciate your feedback and will address these issues promptly. We hope you reconsider and give us another chance to serve you better and look forward to hosting you again in the future.
   

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8. F

   Feri

   Orange County

   17 reviews

   vip
   5.0

   17 reviews

   Dined on 27 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Have been to Ponto Lago for Sunday brunch twice and really enjoyed their buffet - fresh salads and fruit, multiple warm dishes, and a really nice selection of deserts! Service is great as well.
   

   Ponto Lago - Park Hyatt AviaraResponded 4 days ago

   Good evening, thank you for your positive feedback from your recent dining experience at Ponto Lago. We are thrilled to learn that you enjoyed our buffet and the service from our team. We look forward to hosting you again in the future!
   

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9. L

   Lynn

   San Diego

   10 reviews

   vip
   5.0

   10 reviews

   Dined on 27 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Fabulous food - exciting menu - we will be back!!!
   

   Ponto Lago - Park Hyatt AviaraResponded 4 days ago

   Thanks for the feedback! We're thrilled to hear that you enjoyed your dining experience at Ponto Lago - Park Hyatt Aviara. It's fantastic to know that you found our food exciting and that you're planning to return. We strive to provide a unique and memorable experience for our guests and your review is a testament to that. We look forward to serving you again soon!
   

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10. S

    Scott

    Denver

    9 reviews

    5.0

    9 reviews

    Dined on 26 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We did the chefs table and it was the best restaurant experience we’ve ever had.
    

    Ponto Lago - Park Hyatt AviaraResponded 4 days ago

    Good evening, we're thrilled to hear that you had the best experience at Ponto Lago - Park Hyatt Aviara! It's wonderful to know that our chefs table hit the mark and that our team provided you with a memorable dining experience. We strive to provide our guests with the best food, service, and value, and your feedback lets us know we're on the right track. We can't wait to welcome you back for another great dining experience.
    

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