Prime 54

Review summary

1. OT

   OpenTable Diner

   VIP

   San Francisco

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   new years eve fixed menu @ 300 PP excluding gratuity and taxes ended up costing over $5,000 Went with 13 people . regardless of the cost, one of the worst meals Ive ever had . meal include choice of either petite Filet mignon or 3 scallops. The filet was cooked to correct temperature @ medium and still the grade of beef gave it a consistency of lowest market grade filet. I love dogs but strange having them sitting in strollers tableside barking for food or who knows what.
   

   Prime 54Responded today

   Thank you for dining at Prime 54. It was a pleasure having you as our guest. We apologize that the dining experience that you had was not worthwhile. It is unfortunate that the service delivered failed to meet the level required of our restaurant. This feedback you have brought to our attention is something we take seriously, and our team will certainly look to not repeat it. Thank you for taking the time to share your feedback. Kind Regards, Marlon Guest Experience Team Fontainebleau Miami Beach
   

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2. L

   Luciane

   New York City

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   It was pre fixed menu for New Year the food was good but the portion of the dish was very small the service was really slow and the restaurant wasn’t busy. To expensive for what was offer.
   

   Prime 54Responded today

   Dear Luciane, We deeply regret that your stay did not meet your expectations, and the perception that the value did not match the price. Our goal is to deliver a top-notch experience to all our guests, and we regret that we failed to do so on this occasion. Please rest assured that we will take proactive steps to address your concerns and prevent similar issues from arising in the future. We appreciate you taking the time to share your feedback with us. Kind Regards, Marlon Guest Experience Team Fontainebleau Miami Beach
   

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3. s

   sion

   Houston

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   This is the worst experience at the steakhouse food was lousy. I paid $225 a person and I got out of there hungry they just want you in and out and take your money. Terrible terrible never again. I don’t recommend the steakhouse to nobody
   

   Prime 54Responded today

   Dear Sion, Thank you for dining at Prime 54. It was a pleasure having you as our guest. We apologize that the dining experience that you had was not worthwhile. It is unfortunate that the service delivered failed to meet the level required of our restaurant. This feedback you have brought to our attention is something we take seriously, and our team will certainly look to not repeat it. Thank you for taking the time to share your feedback. Kind Regards, Marlon Guest Experience Team Fontainebleau Miami Beach
   

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4. D

   Dave

   VIP

   San Diego

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Son and I had the ribeye, wife had the filet. Steaks were really good. Had the large stone crab claws and side of garlic shrimp that were both very good. Would definitely recommend this restaurant.
   

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5. J

   Jean-Philippe

   Palm Springs

   3 reviews

   4.0

   3 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Unfortunately for the high price the lobster frites wasn't the best choice. It seems to be a frozen one. Asking for a cappuccino and received an American coffee
   

   Prime 54Responded 6 days ago

   Dear Jean-Philippe, Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future. Kind Regards, Marlon Guest Experience Team Fontainebleau Miami Beach-
   

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6. M

   Melinda

   VIP

   Houston

   25 reviews

   5.0

   25 reviews

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The steak we ordered was was cooked to perfection and those butter mashed potatoes were to die for. Theresa, out server was very attentive and prompt the entire time. It was everything we had hoped and expected!
   

   Prime 54Responded 6 days ago

   Dear Melinda, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our service. We strongly believe in providing all our guests with a five-star service, and we hope to see you again soon. Kind Regards, Marlon Guest Experience Team Fontainebleau Miami Beach-
   

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7. J

   Jason

   Houston

   1 review

   5.0

   1 review

   Dined on 20 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Wonderful experience, was happy to spend our birthday here
   

   Prime 54Responded on 24 December 2024

   Dear Jason Thank you so much for your feedback, we are very glad because you enjoyed the place and the time with us, we hope that you have a lot of years more. We hope to see you soon. Best Regards Jarib.
   

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8. H

   Heather

   Miami

   1 review

   3.0

   1 review

   Dined on 1 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Booked this table for myself during a business trip. For context! I am an American but have lived overseas for 20 years and did not know the new laws around the "service charge" in Florida. The menu is limited but I usually think that is a good sign. The had salads on the menu but were not able to make just a small green salad so I took the ceasar - which was delicious but far too big. Then I ordered a mid-range priced steak and find that there are no sides included so I ordered those. I had two glasses of Malbec and a slice of the HUGE chocolate cake (which was a disappointment honestly). The steak and bernaise was delicious but I don't think the price is justified. I get the bill and the waiter says to me that the Service Charge goes to the restaurant and the tip I leave will go to him and the buser. So I leave him the standard 20% - which was 50$! I then find out a few days later that the service charge does go in part to the establishment but he and the other staff do get a good portion of it. I was quite upset that I was "cheated" being unaware of the rules. I would have very likely "topped up" a little extra for him had he been honest with me. For that reason I am putting the low scores.
   

   Prime 54Responded on 20 December 2024

   Dear Heather, Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future. Kind Regards, Elias Guest Experience Team Fontainebleau Miami Beach
   

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9. J

   Jose Maria

   Lower Saxony

   1 review

   3.0

   1 review

   Dined on 29 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Muy tardado el servicio y muy tardados los alimentos el ambiente muy poco cálido y muy fúnebre
   

   Prime 54Responded on 6 December 2024

   Dear Jose Maria, Thank you for your feedback. We hope to see you soon. Kind Regards, Selim Guest Experience Team
   

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10. B

    Brent

    VIP

    Austin

    17 reviews

    5.0

    17 reviews

    Dined on 29 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Pleasantly surprised. Had Chataubriand for two and it was excellent. Wine list is ridiculously overpriced but found a cote du Rhône - cheapest bottle on list and it was excellent!
    

    Prime 54Responded on 30 November 2024

    Dear Brent, Thank you for sharing your experience at Fontainebleau Miami Beach. We are delated to hear that your stay was amazing and that you were able to fully unwind and relax. Our mission is to provide you with a memorable and exceptional experience, and it appears that we have succeeded in delivering a five-star service. Thank you for choosing Fontainebleau Miami Beach for your stay and we hope to have the pleasure of hosting you again in the future. Kind Regards, Elias Guest Experience Team Fontainebleau Miami Beach
    

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