Prime Cut Steakhouse - Jamul Casino San Diego

Review summary

1. WB

   WilliamB

   San Diego2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Excellent selection of seafood and meat. Two types of lobster tails. Both were excellent.
   

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2. M

   Mary

   Sacramento4 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The seafood was better than I thought it would. We will definitely return again for the Sunday buffet.
   

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3. OT

   OpenTable Diner

   Houston1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   I am ordered Halibut and my first bite was full of bones- I pulled 6 bones out of my mouth- very frustrating as there was a sauce over the fish where this could not be seen visually. They took the food back and offered to redo or allow me to reorder but it was already over 1 hour from my arrival and I did not want to wait. They took the charge off our bill for this item. They were nice but I was disappointed with the food for a high end restaurant.
   

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4. J

   Jean

   San Diego1 review

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hostess in the front was excellent, as was our waiter. Food was also excellent. This was our second time eating at prime cut. Neither time have we been disappointed.
   

   Prime Cut Steakhouse - Jamul Casino San DiegoResponded on 24 February 2025

   Jean, thank you for your kind words! We're thrilled to hear you enjoyed your experience with our team and the food. It's wonderful to have you back at Prime Cut, and we look forward to serving you again soon!
   

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5. s

   susan

   London1 review

   2.0

   Dined on 23 February 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Reservation was at 11:15am . Seated at 11am. Limited dining time of 90 mins. Which was ok with me, but larger parties might want to visit or celebrating a special occasion with people in their party. I think they might be short of staff. One server cutting prime ribs, plating, lobsters and crab legs. The line was getting long. I stood in line for 15mins, taking up my 90 minute. On the buffet line,I had to wait for French toast, Sausage and Bacon and vegetables to be filled, Desserts were limited, not a great variety. I complained to the front desk. I had to flag down a server to get my drinks. Is it worth the price? You decide.
   

   Prime Cut Steakhouse - Jamul Casino San DiegoResponded on 24 February 2025

   Hi Susan, thanks for sharing your feedback. We’re sorry to hear about your experience and appreciate your insights regarding our service and buffet offerings. We’re always looking to improve and will address these concerns with our team to enhance future visits. Your thoughts are invaluable to us!
   

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6. J

   Jolene VIP

   San Diego8 reviews

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food, service, and restaurant is just awesome.
   

   Prime Cut Steakhouse - Jamul Casino San DiegoResponded on 28 February 2025

   Thank you, Jolene! We’re thrilled to hear you enjoyed the food and service. Your kind words motivate our team to keep delivering great experiences. We look forward to welcoming you back soon!
   

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7. N

   Nell

   San Diego2 reviews

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   They didn’t have any bread and butter. Very limited menu. Service was very slow 15 min before we had to find someone to come to our table. The food was really good though. But would have been nice to have an appetizer option or even just some bread and butter.
   

   Prime Cut Steakhouse - Jamul Casino San DiegoResponded on 17 February 2025

   Thanks for your feedback, Nell. We're glad you enjoyed the food! We’re always looking to improve, and your comments about the menu and service will help us enhance the overall dining experience. We appreciate you taking the time to share your thoughts with us!
   

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8. S

   Sal

   San Diego1 review

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   I understand that Valentine’s Day is one of the busiest nights for restaurants, so I expected some delays. However, waiting 45 minutes past my reservation time to be seated was excessive, especially for a high-end establishment. We opted for the preset menu, but unfortunately, the food did not live up to expectations. The salad lacked flavor, the beef Wellington was extremely overcooked, and the lobster tail was rubbery and difficult to remove from the shell due to how overcooked it was. For a $300 meal (with only two drinks), I expected a much higher quality dining experience. That being said, the host service was excellent. They were welcoming and even provided an extra dessert to go, which was a nice gesture. While I appreciate the hospitality, the food itself was disappointing, especially for the price. I really wanted to love this experience, but given the quality of the meal, I can’t say I’d return for a special occasion.
   

   Prime Cut Steakhouse - Jamul Casino San DiegoResponded on 17 February 2025

   Sal, we appreciate your feedback and truly apologize for the experience you had. While we're glad you enjoyed the service, we’re sorry the food didn’t meet expectations. We take your comments seriously and will address them with our team to improve future dining experiences. Thank you for sharing your thoughts.
   

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9. T

   Terri

   Las Vegas3 reviews

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Went for dinner on Valentines Day and sat to dine in the worlds smallest table. We waited 45 minutes to get a glass of water and an additional 15 minutes to get our waiter to the table. Felt harassed as waiter kept tapping my shoulder. He also called me by a different name. He offered to bring us drinks and disappeared for 10 minutes until he finally brought our drinks. We waited a total of 2 hours to dine. My steak was undercooked. Terrible service, ok food. Would not go back as I have received mediocre service at two different restaurants in this casino
   

   Prime Cut Steakhouse - Jamul Casino San DiegoResponded on 17 February 2025

   Terri, we appreciate your feedback and are truly sorry to hear about your experience. It’s disappointing to know we fell short on such a special day. Your concerns will be addressed with our team to improve service. Thank you for sharing your thoughts with us.
   

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10. M

    Melissa

    San Diego24 reviews

    3.0

    Dined on 15 February 2025

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    Usually when you go to a nice steak house, and you're paying above normal prices, you expect to get the best of the best, whether it be taste, temperature, or even overall selection of your food. We happened to dine here WITH reservations on Valentine's Day, which seemed to be MUCH busier than normal, but we understood the occasion and expected to be waited on accordingly. First off, there was an option to dine with a 5 course set menu (for $160/person) or another option to dine at la carte (as they always offer this), we made the mistake of ordering a la carte..... From that moment on it seemed as though the wait staff took LONGER than usual to take our order and serve us. We were denied the ordering of bread or a salad (unless we had the 5 course meal, per the "chefs" instruction via our waitress), received our food (1 steak to share, mashed potatoes, and veggies) 45 minutes after we ordered it (there were 2 other tables next to us that got there 15 and 25 minutes after us, that received their entire meals and dessert before we received ours), AND to top it off, our sides were cold on arrival. We told our waitress that our potatoes were cold and she offered to bring us a new batch, which came out just as cold. Pretty disappointing for the amount we paid ($220+ total). I understand that set menus are easier for the chef/team but if it's that much of a burden to allow a table that isn't on the set menu order, probably should disclose that ahead of your reservations. That gives diners the option to choose whether they want to dine there and accept the availability or not!
    

    Prime Cut Steakhouse - Jamul Casino San DiegoResponded on 17 February 2025

    Melissa, thank you for your feedback. We're sorry to hear about your experience, especially on such a special occasion. We strive to provide exceptional service and quality, and we appreciate your insights on our menu options. Your comments will help us improve moving forward. We hope to welcome you back soon.
    

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