Puesto Concord Veranda

Review summary

1. OT

   OpenTable Diner

   Central Coast1 review

   2.0

   Dined on 17 March 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Seemed short staffed. Took forever to get service. sat us outside. Heaters broken. Food is mediocre. Very expensive.
   

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2. M

   Michael VIP

   San Francisco20 reviews

   5.0

   Dined on 9 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience sitting outside -- the heater was very effective! Great service! Enjoyed the guacamole, margaritas, Cerveza Negra, birria and tacos.
   

   Puesto Concord VerandaResponded 2 days ago

   Thank you for the positive review, Michael! We’re so happy to hear you enjoyed everything. We can’t wait to have you back! -Leo J.
   

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3. H

   Heather

   San Francisco4 reviews

   5.0

   Dined on 9 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service, superb cuisine, fun ambiance. But the best was the amazing service.
   

   Puesto Concord VerandaResponded 2 days ago

   Thank you, Heather! It’s great to know that you had a fantastic time. We look forward to hosting you again! -Leo J.
   

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4. D

   Doreen VIP

   Orange County5 reviews

   4.0

   Dined on 27 February 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Wasn’t crowded at 7:30 pm Wednesday. We were seated right away and our initial waiter was attentive and brought our drinks and appetizers out quickly. He then disappeared and after 20 min, I had to call another wait staff over to take our orders (2 of them were standing near kitchen and not paying attention). We assume our original waiter went off shift…as we didn’t see him again. The waitress did okay, but I expected more attentive service since the restaurant was practically empty. Food was tasty and drinks were good. Atmosphere/decor was nice.
   

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5. L

   Lilah

   San Francisco1 review

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful food, great service, and the atmosphere is lively, but not so noisy you can’t hear each other. Loved it.
   

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6. D

   DeAndria

   San Francisco1 review

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 5

   For the price the food is not great. I’m not opposed to paying a high price for great food but this did not meet expectation. The atmosphere is beautiful with spacious seating. The drinks are very light and our staff seemed confused. We ordered things we never received. We had to remind to waiter twice to bring things we ordered. There was three other things they never bought us we just got tired of reminding them. In my experience, it was not worth it.
   

   Puesto Concord VerandaResponded on 17 February 2025

   Thanks for the feedback, DeAndria. We're sorry to hear that your experience at Puesto didn't meet your expectations. We strive to provide a great dining experience, and it's clear we missed the mark during your visit. We appreciate your comments about our food, and service, and we have already used them as a training tool for our team as we continue to develop. We hope to have the opportunity to serve you again in the future and provide a better experience. To this end, I hope you would accept an invitation to set up a reservation with me at your convenience so that the leadership team here at Puesto can ensure a full remedy of your previous visit. I look forward to hearing from you soon. Best wishes, Robert Spencer
   

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7. D

   Debbie

   Boise25 reviews

   3.0

   Dined on 14 February 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   I've been to the main one in mission valley San Diego & it's fantastic 5 stars all the way. We went for lunch & it was busy but far from full. Service was okay. Not bad but okay. The food was a problem. We both had enchiladas and mine were so overcooked they were hard and not edible. The meat inside was fine but instead of being flavorful it was just spicy. Huge disappointment. If this had been my first experience with Puesto I wouldn't go back. Luckily I know it's just this location.
   

   Puesto Concord VerandaResponded on 1 March 2025

   Thank you Debbie for the review. We take your feedback seriously and it saddens me to hear that we didn't deliver the Puesto Perfect experience that you have known to love. I will be talking to my team to corrected the issues you have addressed with the enchiladas. Thank you again and I hope to see you next time! -Leo J.
   

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8. V

   Vanessa VIP

   San Francisco12 reviews

   3.0

   Dined on 11 February 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Food is outstanding. But service is lacking unfortunately. We waited 15-20 minutes for water and it was a Monday night, so not even busy. Then we got guacamole before we got any chips. The server was no where to be found most of the time we were there. For the price, I would expect a much higher level of service.
   

   Puesto Concord VerandaResponded on 19 February 2025

   Thank you for you feedback Vanessa. It saddens me to read about your experience. We strive to deliver Puesto Perfect experience and we clearly missed the mark. I would love to invite you back for lunch/dinner to make things right. Please feel free to contact me on here to make a reservation for you. -Leo J.
   

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9. K

   Kristin

   San Francisco2 reviews

   4.0

   Dined on 9 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Pretty good food but nine dollars for a taco or more is completely ridiculous. It doesn’t even come with any rice and beans which are totally cheap.
   

   Puesto Concord VerandaResponded on 19 February 2025

   Thank you Kristin for the feedback! We do offer half off tacos on Taco Tuesday so everyone can try all of our high end tacos! We hope to see you again soon! -Leo J.
   

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10. C

    Colleen VIP

    San Francisco17 reviews

    5.0

    Dined on 7 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    As always, the food and service were excellent. We asked for help taking a photo and the employees could not be nicer. We love this restaurant and will return.
    

    Puesto Concord VerandaResponded on 19 February 2025

    Thank you, Colleen! We’re so glad you enjoyed your visit. We can’t wait to welcome you back for another great experience! -Leo J.
    

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