Puesto Santa Clara

Review summary

1. L

   Laura

   San Francisco

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great lunch. Will definitely go back again great service as well.
   

   Is this helpful?

   Report
2. A

   Armando

   San Diego

   12 reviews

   5.0

   12 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food (Mole Enchiladas & Baja Fish Tacos), drinks (Horchata & Negra beer) and dessert (Mango Cake) were great. Our server, Jaimie M., was outstanding. Highly recommend Puesto.
   

   Is this helpful?

   Report
3. K

   Kristen

   VIP

   San Francisco

   73 reviews

   5.0

   73 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service! Jonathon went above and beyond to make lunch fun. Definitely going to be asked to be seated in his section again!
   

   Is this helpful?

   Report
4. S

   Sepi

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Joe K was kind and attentive and food was delicious!
   

   Is this helpful?

   Report
5. H

   Huzefa

   Memphis

   1 review

   5.0

   1 review

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good place. A bit overpriced for the quality of the food but good ambiance and decent service. Drinks were slightly on the diluted side. Overall neutral about going back.
   

   Is this helpful?

   Report
6. V

   Vasko

   VIP

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined on 15 December 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   The complaint is about hostesses and seating. They were letting people without reservations arriving after us to get tables before us. This is NOT the first time they are doing this! When asked why we are waiting for 15-20 minutes to get table while walkins without reservations got tables before us, they offered apology and voucher with some discount (we didn’t accept vouchers, just wanted to be seated). We were small party of four. Once we got seated inside, I saw at least few more tables around us where you can seat four people. The food and the waiter was great (as usual).he
   

   Is this helpful?

   Report
7. S

   Susan

   San Francisco

   1 review

   2.0

   1 review

   Dined on 12 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The food was mediocre. The mole enchiladas came out cold, with way too much on top of them. I didn't send them back because I felt sorry for the servers - the place was so busy. The flavor was okay. For the price, they should have been amazing. Margaritas are around $18 and my coconut one was the best of the three we ordered. I'm not sure I'd go back. Dinner with one drink each was $232 without the tip.
   

   Puesto Santa ClaraResponded on 15 December 2024

   Thanks for the feedback. We're sorry to hear that your experience didn't meet your expectations. We take pride in our food and it's disappointing to hear that some dishes didn't hit the mark. We also apologize for the service during your most recent visit. We strive to provide a comfortable and enjoyable dining experience for all our guests, and it seems we fell short in your case. Your comments will be taken into account as we continually work on improving our service and food quality. We hope you'll give us another chance in the future. Best regards, Sarah
   

   Is this helpful?

   Report
8. K

   Karen

   VIP

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great authentic Mexican food. Fresh tortillas. Nice interior.
   

   Puesto Santa ClaraResponded on 15 December 2024

   Thanks for the feedback, Karen! We're thrilled to hear that you enjoyed our authentic Mexican food and found our fresh tortillas to be delicious. It's great to know that you appreciated our nice interior as well. We strive to provide a memorable dining experience and your feedback helps us do just that. We look forward to serving you again soon! Cheers, Sarah
   

   Is this helpful?

   Report
9. F

   Felicia

   San Francisco

   48 reviews

   4.0

   48 reviews

   Dined on 9 December 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Tasty Mexican food with a slight nouveau twist on things. Service was spotty but food came out quickly. We enjoyed the crab shrimp flautas and the tacos: birria and carnitas. Would come back on a Tue during happy hour for more budget friendly pricing.
   

   • 

   Puesto Santa ClaraResponded on 15 December 2024

   Hello Felicia, Thank you for taking the time to share your experience at Puesto Santa Clara. We're delighted to hear that you enjoyed our unique Mexican twist on things and our crab shrimp flautas and tacos. We're sorry to hear that our service didn't quite meet your expectations. We're always looking to improve and your feedback is invaluable in this process. We hope to have the opportunity to serve you again for a better experience. Best regards, Sarah
   

   Is this helpful?

   Report
10. C

    Cliff

    VIP

    San Francisco

    8 reviews

    3.0

    8 reviews

    Dined on 8 December 2024

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 3

    Service was awful. ‘Jose G’ was inattentive to us and we were constantly looking for him to order more drinks. Furthermore, when looking to pay, we has to summon someone else to get him. Although he comped us one of the drinks that was not good, the overall experience was awful and would not make me come back.
    

    Puesto Santa ClaraResponded on 15 December 2024

    Thanks for visiting us, Cliff. We're truly sorry to hear about your recent experience at Puesto Santa Clara. We always strive to deliver a great experience, and we regret that we missed the mark this time. Your feedback regarding the service is important to us and we assure you that we will address this issue. We hope you would consider giving us another chance to make it right. Best, Sarah
    

    Is this helpful?

    Report