Puffin' Rooms - Liverpool

Review summary

1. K

   Katie

   Cumbria

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   A lot of barriers. Waited outside 5/10 mins before being let in. Booked a time which was confirmed, then a week later was emailed informing me that my booking had been moved earlier without notice. Spoke to venue weeks before booking to discuss and informed that we can still come at our required time. Called up on the day as courtesy to say we were running ‘late’ which they said was fine. When we turned up, we were told that we were late and we could only have an hour instead of the 2.5hrs which you are meant to get. We are big fans of Puffin rooms but have felt underwhelmed by our recent experience.
   

   Is this helpful?

   Report
2. D

   Dr Emrah

   London

   1 review

   3.0

   1 review

   Dined on 7 November 2024

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   The food was not nice, and it was overpriced. The whisky cigar part was okay.
   

   Is this helpful?

   Report
3. J

   Judith

   Liverpool

   1 review

   1.0

   1 review

   Dined on 2 November 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   Booked a table for the evening to listen to music got table taken off me so didn't even get to listen to music not happy
   

   Is this helpful?

   Report
4. J

   Jane

   Liverpool

   2 reviews

   5.0

   2 reviews

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had an amazing evening, great atmosphere and staff are fantastic too . Thank you will be visiting again for great drinks and enjoyed the cheese board too
   

   Is this helpful?

   Report
5. M

   Matthew

   Dublin

   1 review

   2.0

   1 review

   Dined on 26 October 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   Table booked for 2 hours, waited 20 minutes for a round of drinks, told to prepare to leave with 15 minutes remaining. First drinks we selected weren’t available. Service was fine, delivered to the standard you would expect. Singer handed out list of songs but didn’t know 2 of the first few requests. In my opinion atmosphere was poor. Not my cup of tea.
   

   Is this helpful?

   Report
6. P

   Paul

   Liverpool

   1 review

   1.0

   1 review

   Dined on 26 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   As a loyal patron of the Puffin Rooms and a frequent visitor to the adjoining cigar shop, I have always appreciated the ambiance and quality these establishments offered. Unfortunately, my recent experience fell strikingly short of expectations due to significant changes in the staff. The experience began with an unexpectedly cold and unwelcoming reception from the door staff. Once inside, the service only worsened. The waitstaff exhibited a surprisingly poor attitude, marked by rudeness and a distinct lack of accountability when our drink orders were incorrect. There was a palpable sense from some staff members that they would rather be elsewhere, which was particularly evident in how one member addressed my wife. The small female staff member who served our table was unprofessional and displayed an alarming lack of respect when engaging with our party of four. It was abundantly clear that training and experience were lacking across the board, which greatly impacted our enjoyment of the evening. Having spent a considerable amount of money over the years at both the Puffin Rooms and the cigar shop, I expected a level of service that matched the reputation they had built. Unfortunately, this experience was enough to ensure that I will not return. I am deeply disappointed to see such a decline and will no longer trust this venue with my time or patronage.
   

   Is this helpful?

   Report
7. O

   Omar

   Liverpool

   1 review

   5.0

   1 review

   Dined on 20 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic spot one of my favourite places to end a great day out in Liverpool. The host was fantastic, selection of cigars was amazing and the drinks were great too.
   

   Is this helpful?

   Report
8. N

   Nick

   Glasgow

   2 reviews

   5.0

   2 reviews

   Dined on 13 October 2024

   1. Overall 5
   2. Food 1
   3. Service 3
   4. Ambience 5

   Did not order food so can’t comment. No option to decline the food score.
   

   Is this helpful?

   Report
9. B

   Beth

   London

   8 reviews

   3.0

   8 reviews

   Dined on 28 September 2024

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 3

   Singer and pianist were excellent. The rest of the evening was mediocre. We had a table at the bar which you think would mean good service but in fact we were wrong. The bar staff were more interested in chatting to each other than being attentive. The drinks were great once served though. We didn’t eat so cannot comment on that but the free bar snacks were good. The toilets were disgusting. They are only two and both are unisex and clearly not being checked by the staff. I quietly let one of the team know and all I got was I’ll let my manager know but it was some time before the poor barman was sent in to mop up the mess! Honestly the worst toilets we’ve been in after spending 3 days in Liverpool. This place had so much promise but we were really let down and would not go back.
   

   1 person found this helpful

   Report
10. b

    bradders47

    Gloucestershire

    36 reviews

    5.0

    36 reviews

    Dined on 28 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Absolutely fantastic! What a brilliant place. Food was excellent, cocktails amazing and the entertainment was the icing on the cake. I don’t want to recommend it to anyone, just keep it for my wife and myself!
    

    • 
    • 
    • 
    • 
    • 
    • 
    • 

    Is this helpful?

    Report