PYRO

Review summary

1. A

   Alyssa

   Edmonton

   5 reviews

   4.0

   5 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was wonderful and the waiter was fantastic! Only downside was a bit of a wait between ordering and receiving food when it wasn't that busy, and they were out of numerous items on the menu. Cafe Lava cocktail was amazing!!
   

   PYROResponded 1 day ago

   Thank you Alyssa, for leaving us a review! I am happy to hear that you enjoyed the service and the Cafe Lava! I apologize for the food taking longer than you expected and being out of certain items. If you have any additional information you would like to pass on, you can reach me at saelliott@loca.ca We look forward to seeing you again and are hopeful we will have the items back in stock for your next visit! Sarah
   

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2. B

   Brigitte

   Edmonton

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing ! I like the complimentary shots that’s a nice touch. Free samples of sangria and wine. That’s also a bonus. Great ambiance. Our brunch experience was awesome
   

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   PYROResponded 1 day ago

   Thank you Brigitte for taking the time to leave us a 5 star review! I am so happy to hear you enjoyed your brunch! We look forward to hosting you again soon. Best, Sarah
   

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3. C

   Carol

   Edmonton

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great evening out with my bestie! Loved the Spritzers and the Chicken Skewers were yummy. Thank you Pyro
   

   PYROResponded 6 days ago

   Thank you, Carol for taking the time to leave us a 5 star review! I am glad to hear you enjoyed your night out with your friend! We look forward to your next visit! Regards, Sarah
   

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4. D

   Deborah

   Edmonton

   22 reviews

   vip
   5.0

   22 reviews

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was incredible! Everyone loved their meal.. They were all wonderful with the kids..
   

   PYROResponded 7 days ago

   Thank you, Deborah for the 5 star review! We truly appreciate it. Warm regards, Sarah
   

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5. A

   Alyssa and Bill

   Edmonton

   1 review

   2.0

   1 review

   Dined on 17 November 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   This is my 5th time at Pyro. The first 2 times we had outstanding food and service so we instantly became addicted. Then we had poor service, then we had poor food, and last night the service was terrible. No re-fills, no second drink order, the food was a little overcooked but not bad, but then we finished eating and after waiting 25 min finally flagged someone else down to get our bill so we could leave. I think the staff here need more training and have no idea what service is. The amount of other staff who were just standing around, while the manager was sitting drinking. I also requested a business card at the start of the meal so we could book a large party (60 people+) and got no info. Disappointing :(
   

   PYROResponded 7 days ago

   My sincere apologies for the disappointing service the last few times you were in. I will absolutely be following up with our pyro team that was on shift that evening. Your feedback is valuable to us and I would love to speak to you directly regarding your experience so we can address this as soon as possible. You can reach me at saelliott@loca.ca. I hope to hear from you soon so we can turn this around. Regards, Sarah
   

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6. DF

   DanielleF

   Edmonton

   3 reviews

   5.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service from the hostess servers and the manager! Great place for girls night out!
   

   PYROResponded 7 days ago

   Thank you Danielle, for leaving us a 5 star review!! We appreciate your feedback. We look forward to hosting you on the next girls night out! Warm regards, Sarah
   

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7. I

   Ian

   Edmonton

   16 reviews

   vip
   5.0

   16 reviews

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was absolutely outstanding. Very tasty and portions were just the right size. Service was friendly and efficient. Will definitely be back
   

   PYROResponded 7 days ago

   Ian, we appreciate the 5 star review! I am so glad to hear that you had a great dining experience and enjoyed the food! We look forward to your next visit! Warm regards, Sarah
   

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8. D

   Danielle

   Edmonton

   2 reviews

   2.0

   2 reviews

   Dined on 15 November 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food was good - not spectacular for the price. Steak was under cooked. Sent it back. Charged me for the second steak but did remove it when asked. Restaurant was pretty empty but wouldn’t move us to a different table when asked. Very pricey for nothing special. Probably won’t return.
   

   PYROResponded 7 days ago

   Hi Danielle, thank you for taking the time to leave us a review. I am truly sorry to hear that your dining experience with us fell short. We aim to deliver exceptional service and quality. I would love the opportunity to invite you back and make things right! If you would be willing to reach out to me directly and share any additional information, I would greatly appreciate it. You can reach me at saelliott@loca.ca Warm regards, Sarah
   

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9. D

   Darcy

   Edmonton

   9 reviews

   5.0

   9 reviews

   Dined on 11 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An excellent evening. The food and service were spectacular. All of us enjoyed our time, food was well prepared , and our server (wish we got her name) she was professional, with a great personality . Will definitely be back.
   

   PYROResponded on 19 November 2024

   Thank you Darcy for leaving us a fantastic 5 star review! I am thrilled to hear that you had an excellent evening! We look forward to your next visit with us! Warm regards, Sarah
   

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10. R

    Rhonda

    Hawaii

    1 review

    5.0

    1 review

    Dined on 11 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great restaurant for all occasions! Menu has something for everyone,for causal quick bit stop or a dining out special occasion!
    

    PYROResponded on 19 November 2024

    Thank you Rhonda for the amazing 5 star review! We look forward to hosting you again soon. Best wishes, Sarah
    

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