Quality Italian- Denver

Review summary

1. L

   Lisa

   Orange County

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were amazing! The New York State was unforgettable and the lobster Rea Tony was truly special!  If you happen to be eating in the bar, Dillon will take care of you and if you have dinner in the restaurant, Andrea doesn’t miss a beat!
   

   Quality Italian- DenverResponded 3 days ago

   Thank you for the kind feedback and we are thrilled to hear you had such a great experience with us. We look forward to welcoming you back soon!
   

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2. e

   ed

   VIP

   Phoenix

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   Very slow service. It was an hour before our order was taken. Food came out quickly. The Chicken Parmesan Pizza was wonderful, as usual, but a price of $75 for two people is really ridiculous.
   

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3. P

   Paige

   Denver

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful all around. Food and service were superb and it was a lovely evening.
   

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4. J

   John

   Denver

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food=Amazing Wait staff=Excellent Decor=Welcoming and warm Host staff=Offputting, poorly dressed, coughing a lot and touching the menus right after. Noise=Loud roar Near impossible to hear a conversation over the cacophony that kept increasing.
   

   Quality Italian- DenverResponded 3 days ago

   Thank you for taking the time to provide this feedback. We are happy to hear your experience with our space was mostly positive and will work with our team to correct the shortcomings. We look forward to welcoming you back soon!
   

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5. A

   Alyssa

   VIP

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   My husband and I are frequent diners at Quality Italian. We have come for birthdays, anniversaries, Valentines Day etc. We come approximately 4-6 times a year, often spending anywhere from $350-$550. This time we had friends and spent $1,000.00. I was upset that when we asked to add 2 people to our reservation AND change it to earlier I was told I only had 1.5 hours to eat. This was to celebrate our son's birthday. I accepted the dine time and changed the reservation. When we arrived, we were reminded of this. I told the host that I understood but at the same time didn't want to be rushed through a meal. They told me "yes, accommodations are always stressful." So my dinner was supposed to be stressful now because I wanted to add two people AND come earlier (which would open up a prime time dinner reservation up for someone else later?) I sat down and had a table order ready for the server. We ordered upon her initial contact with us to help with the pressed dine time. Our reservation was at 4:00. We ordered at 4:22. Our drinks did not come until 4:50 and our food until 5:15. Why tell us we have to finish in 1.5 hours if you cannot deliver on the service side? Along with this our baby was eating off the table cloth and our server offered to give him a glass plate.....which he (as we told her) would most likely throw as he is only 1 years old. I get this is a finer dining place, which is why we always try to come early. But how we were treated from the hostess and our server was extremely frustrating and not how we wanted to celebrate 1-year of parenthood. We came to QI when we found out we were pregnant, to tell family members, it was our first date night out post baby. It is our go to place for special occasions and we recommend it to everyone that visits Denver, but this was the most unpleasant & unwelcoming visit we have had. We did not appreciate feeling rushed, only to have to wait for 30 minutes for drinks and 1-hour for food.
   

   Quality Italian- DenverResponded 3 days ago

   Alyssa, thank you for taking the time to provide this feedback to us and we are truly sorry to have missed the mark for your group. We are following up with you directly in hopes to rectify the shortcomings of your visit and hope you will give us another opportunity to have you in for dinner.
   

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6. M

   Michael

   VIP

   Seattle

   24 reviews

   5.0

   24 reviews

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another incredible evening. Food, service first rate. Be sure to get The tuna avocado starter.
   

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7. m

   michael

   Denver

   1 review

   2.0

   1 review

   Dined on 2 December 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Servers were polite but not reliable. Drink orders were wrong 2x. Food was bland and was obviously sitting in the kitchen for a while before it was served. It was not hot when it arrived at our table. I expected much better for the price. We will not be returning to your restaurant
   

   Quality Italian- DenverResponded 3 days ago

   Michael, thank you for taking the time to provide this feedback to us and we are truly sorry for the shortcomings in your experience with us. I have followed up with you directly on this as well and hope to be able to welcome you back to join us soon.
   

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8. G

   Geoffrey

   Denver

   9 reviews

   5.0

   9 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Fantastic service attendant, great food and a wonderful evening.
   

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9. B

   Bre

   San Francisco

   4 reviews

   3.0

   4 reviews

   Dined on 30 November 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   The food was good but our service was terrible. Our waiter dropped the menus on us which wouldn’t be a big deal except then her nearly spilled our drinks and then kept putting the place setting on his side of the table instead of in front of us. He was fairly attentive at first but then ignored us the rest of the evening. He would come to the tables next to us and even when we tried to flag him down would turn and walk away. We finally had to get up and get him to get our check. We didn’t get dessert because we didn’t want to wait to order and then have another half hour go by before we could get the check. Overall it was an odd experience.
   

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10. S

    Susan

    VIP

    Denver

    23 reviews

    5.0

    23 reviews

    Dined on 29 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Our waiter was so attentive . The restaurant was mobbed, but our great waiter ( forgot his name) saw to it that our every need was met. The food was fabulous! Kudos to the restaurant and our waiter for making our family holiday so wonderful.
    

    Quality Italian- DenverResponded 3 days ago

    Thank you for the wonderful feedback Susan! We are thrilled to hear you had a great experience with us and will certainly pass this along to your server.
    

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