Quince Lakehouse

Review summary

1. J

   Juan

   Houston

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   For a New Year's Eve dinner, the food and atmosphere were very bad, very expensive for what they served.
   

   Quince LakehouseResponded 1 day ago

   Hi Juan, Thank you for taking the time to share your experience. We’re sorry to hear that your New Year’s Eve dinner did not meet your expectations. We truly value your feedback and would like to understand more about what went wrong. We strive to ensure our guests have a memorable experience, and your comments will help us improve. We appreciate your time and hope to have the chance to serve you again in the future with a better experience.
   

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2. K

   Kaitlyn

   Houston

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great environment and food. They accommodated for a table of 8 and they had amazing service. Such a great place!
   

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3. Y

   Youna

   Las Vegas

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   BAIT & SWITCH! BEWARE & AVOID! Especially for important occasions. We booked a reservation for Waterside dining, but when we arrived, we were told there were no waterside tables were available. The waterside dining area was only about 1/4 full. Then we found out they were suddenly not serving their full menu, instead they were serving a very limited menu with less than 5 entree options. None of this was stated when booking our reservation on an important night. The GM, Chris, was very rude and did not offer any concessions, in fact he was combative. He has only been the GM for about 3 months which explains the lack or professionalism and reliability as we have been here before with great experiences. We will not be returning. My recommendation: enjoy the water views from Mozart’s next door, then enjoy better service, food, atmosphere, and prices at Salt Traders about 10 minutes away.
   

   Quince LakehouseResponded 1 day ago

   Hi Youna, Thank you for sharing your experience, and I’m truly sorry to hear that your visit didn’t meet expectations, especially on such an important night. I understand how frustrating it must have been to not receive the waterside seating you reserved and to face a limited menu without prior notice. This is not the level of service we aim to provide, and I apologize for the inconvenience and disappointment. Your feedback regarding the interaction with our management is concerning, and I will ensure this is addressed with Chris directly. We value your past visits and regret that this experience has made you feel otherwise. Can we coctact you? Your input is invaluable as we work to improve and ensure this doesn’t happen again. Thank you for your time and honesty.
   

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4. R

   Reyna

   Austin

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The tuna tacos were amazing! Ordered 2 orders of them! The environment was good vibes with a DJ and being by the lakeside!
   

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   Quince LakehouseResponded 1 day ago

   Hi Reyna! We're thrilled to hear you loved the tuna tacos – they're definitely a favorite! Ordering two rounds is the best compliment. Thank you for sharing your experience and for the 5-star review. We can't wait to have you back for more delicious bites and lakeside vibes!
   

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5. S

   Sam

   Austin

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Favorite brunch spot in Austin. Good vibes, tasty food and great staff.
   

   Quince LakehouseResponded 4 days ago

   Thank you for your kind review, Sam! We're thrilled to be your favorite brunch spot in Austin. We appreciate your support and can't wait to welcome you back for more good vibes and tasty food!
   

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6. S

   Shannon

   Austin

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ozzy was outstanding. We had a blast. Such a great experience all around. The food was exceptional.
   

   Quince LakehouseResponded 4 days ago

   Thank you for the wonderful review, Shannon! We're so glad you had a great experience, and we'll be sure to pass along your kind words to Ozzy. We hope to see you again soon for more exceptional food and service!
   

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7. A

   Adam

   Austin

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server was proactive, attentive without being overly so, and the view was very enjoyable. Got slightly loud when the doors to the exterior came down, but nothing unusual for a Saturday night. Busy without being too crowded. Staff was pleasant from start to finish.
   

   Quince LakehouseResponded 3 days ago

   Hi Adam! Thank you for sharing your experience with us! We're so glad to hear that Semih provided excellent service and that you enjoyed the view. We appreciate your understanding about the noise levels and are happy it didn’t take away from your experience. We look forward to welcoming you back soon for another great time!
   

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8. M

   Melissa

   VIP

   Seattle

   3 reviews

   1.0

   3 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The service was poor. The menu items did not arrive as described. The ambiance was loud. Very poor experience
   

   Quince LakehouseResponded 4 days ago

   Thank you for your feedback, Melissa. We're sorry to hear that your experience did not meet expectations. We'd like to learn more and address your concerns. Could we reach out to you directly to gather additional details? Your feedback is important to us, and we'd appreciate the opportunity to improve.
   

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9. M

   Mary Anne

   Austin

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Beautiful, lakeside dining with wonderful views, ambience, craft cocktails and delicious seafood-focused fare. Cashmere shawls provided in colder weather! Patient waitstaff who allowed us to take all the time we needed to catch-up after 10 years. 😉Holiday lights 🎄🌟☃️boat parade a plus!
   

   Quince LakehouseResponded 5 days ago

   Hi Mary Anne, Thank you for the wonderful 4-star review! We're so glad you enjoyed the beautiful lakeside setting, craft cocktails, and seafood-focused dishes. It’s great to hear that our waitstaff was patient and attentive, allowing you to catch up after 10 years! We're also thrilled that the holiday lights and boat parade added to your experience. We hope to see you again soon and provide another memorable dining experience.
   

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10. C

    Courtney

    Austin

    3 reviews

    3.0

    3 reviews

    Dined 7 days ago

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 5

    Food was really not great - even my 7 year old couldn’t eat his kids cheeseburger (like how do you mess that up??) but the view is lovely.
    

    Quince LakehouseResponded 1 day ago

    Hi Courtney, Thank you for taking the time to share your experience. We're truly sorry that the food didn’t meet your expectations, especially your child’s cheeseburger – we completely understand how frustrating that can be. We’d love to gather more details about your visit, such as the date and the name on the reservation, to better understand what happened and ensure this doesn’t happen again. We appreciate you highlighting the view and hope to have the chance to provide you with a much better experience in the future.
    

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