Quince Riverside

Review summary

1. J

   Julie

   Houston

   27 reviews

   vip
   2.0

   27 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   It was cold outside, we were seated right by the door. Took 10 min for the server to come over. There were a couple of big parties. After being told how good the French dip was, I ordered it. It took awhile for the food. She brought me a chicken sandwich (I never even asked about the chicken sandwich). My French dip came when my husband was almost done. (I did not want his to get cold). We were told it would be taken off the bill, but after we paid we looked and it was not. (Our bad for not double checking). Food was decent, but prob won’t go back. Despite this, we left her a good tip, but regretting that now. She really did not care.
   

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2. M

   Maddie

   Dallas

   1 review

   vip
   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 5

   Great Dining Experience, however bar service was lacking. It took forever to get drinks. I felt bat for our server, because it wasn’t her fault. Overall it was a positive experience, and we will return.
   

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3. T

   Tatiana

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food - wonderful experience. Quincy never disappoints
   

   Quince RiversideResponded 4 days ago

   Thank you so much for your kind words! We're thrilled to hear you had a wonderful experience at Quince and enjoyed the food. We look forward to welcoming you back for another great visit soon!
   

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4. A

   Amy

   Dallas

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   We ordered the French toast and jalapeno cheddar sausage. The food was mid at best. Service was fine, but not exceptional. The view was lovely. The tables are so close that it is still loud outside. I won't be back.
   

   Quince RiversideResponded 3 days ago

   Hello Amy, Thank you for sharing your feedback. We're sorry to hear that the food and overall experience didn’t meet your expectations. We take all comments seriously as they help us improve. Could you let us know if there's anything specific about the food or service we could have done better? Additionally, we’d like to share your comments with our team. We hope to have the chance to change your impression in the future.
   

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5. L

   Lee

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing in every way. We came after having enjoyed at the San Miguel de Allende location twice recently and were not disappointed.
   

   Quince RiversideResponded 2 days ago

   Hello, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your experience and that it lived up to the high expectations set by your visits to our San Miguel de Allende location. Your continued support means so much to us, and we can’t wait to welcome you back for another amazing time!
   

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6. s

   sarah

   Dallas

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We waited 15 minutes for a table. The table was very wobbly, my old fashioned was delivered to the table with no cherry or orange peel so I sent it back. Food was good but the risotto was under cooked. We loved quince in San Miguel, but this was not the same level of food or service. Good but not great. Doubt we will be back.
   

   Quince RiversideResponded 4 days ago

   Thank you for your feedback, Saraho. We're glad you enjoyed the food, but I sincerely apologize for the issues you experienced with the service and the risotto. We aim to provide a high level of consistency across all our locations, and it seems we fell short during your visit. I’ll make sure to share your comments with the team to ensure we improve. If you're open to discussing this further, we'd appreciate the opportunity to make things right. Could you please provide the name of the reservation holder and the date of your visit? Thank you again for sharing your thoughts.
   

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7. OT

   OpenTable Diner

   San Francisco

   1 review

   5.0

   1 review

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Pricilla was the greatest. The recommendations were spot on. The food was excellent and the starter and drinks were timed perfectly before our entrees. The Mgr stopped by periodically to check on us, and we really enjoyed sitting outside next to the Trinity River. We will definitely go back.
   

   Quince RiversideResponded on 13 November 2024

   Thank you so much for sharing this delightful feedback! We're thrilled that Priscila's attentive service and thoughtful recommendations made your meal enjoyable. It’s wonderful to hear you had a great experience with the timing of the courses and drinks, and that the atmosphere by the Trinity River added to the occasion. We look forward to welcoming you back soon for another memorable visit!
   

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8. C

   Charisma

   Las Vegas

   4 reviews

   5.0

   4 reviews

   Dined on 11 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Overall love this place but very disappointed that our table never got clear with empty plates and cups. Been in the industry for ten years and that’s not acceptable for being a more upper class restaurant. Had to get the manager to have the waitress clean the table. Even got dessert with the table full of dirty dishes. But we love the place and food!
   

   Quince RiversideResponded 4 days ago

   Thank you for your feedback! We're so happy to hear you love the food and the atmosphere at Quince, but I sincerely apologize for the experience with the table not being cleared in a timely manner. We strive for excellence, and this certainly doesn't reflect the level of service we aim to provide. I'll be sure to address this with the team to ensure it doesn’t happen again. We appreciate your understanding and hope to have the opportunity to welcome you back soon for an even better experience. Would you mind sharing the name of the reservation holder and the date of your visit?
   

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9. K

   Kevin

   Dallas

   26 reviews

   3.0

   26 reviews

   Dined on 10 November 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   Poor management made this a terrible experience. The restaurant was woefully understaffed. We had to ask for a server to bring us water after waiting 10 minutes at our table. Our food order took 1 hour to deliver. The food order was wrong but we were not about to say anything for fear of waiting another hour. On the flip side the bar staff and our server were very professional and kind - they were just slammed with their proverbial backs to the wall.
   

   Quince RiversideResponded on 12 November 2024

   Thank you for your detailed feedback. We’re truly sorry to hear that the understaffing affected your experience, especially with the wait times and mix-up with your order. Your patience and understanding toward our hardworking bar staff and servers, including Mar and Tokyo, is greatly appreciated, as they always aim to provide attentive service despite high demand. We'll address the staffing issues to better serve you and all our guests. Thank you for sharing your experience, and we hope you'll consider giving us another opportunity to improve your visit.
   

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10. OT

    OpenTable Diner

    Dallas

    2 reviews

    5.0

    2 reviews

    Dined on 10 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our server was really really great! If you mix the ceviche and ahi tower it makes a fine meal for 2
    

    Quince RiversideResponded on 11 November 2024

    Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed the ceviche and ahi tower combination—it sounds like a perfect way to share a memorable meal. We’re also glad that our server helped make your experience even better. We hope to welcome you back for more delicious pairings and excellent service soon!
    

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