RAILS Restaurant & Little Bar

Review summary

1. N

   Nigel

   London

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food very well presented in upmarket surroundings by polite and helpful staff.
   

   RAILS Restaurant & Little BarResponded 1 day ago

   Dear Nigel, Thank you for sharing your experience at RAILS Restaurant & Little Bar. Your feedback has been shared with all the teams as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Marco
   

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2. S

   Scott

   Denver

   27 reviews

   vip
   5.0

   27 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We thoroughly enjoyed our meal. The service was great and the decor was awesome as well.
   

   RAILS Restaurant & Little BarResponded 1 day ago

   Dear Scott, On behalf of the entire team, thank you for sharing your experience at RAILS Restaurant & Little Bar. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the teams as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Marco
   

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3. J

   Janet

   London

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 2

   It said festive dining. Not one piece of Christmas decoration in the lounge(small garland on mantle).. No decoration or tree in the restaurant. Nothing festive about the menu ,although the food was very nice, not a vast choice..Service was VERY slow but staff were very nice… No Bacardi, no Courvoisier & no Tia Maria.. 4 of asked for a coffee Licquer to finish with.. I had to explain to the waiter what they were… When they finally arrived they were cold… We complained & they offered to do them again but they didn’t have Tia Maria & the alternative they used was awful so they took it off our bill… The background music was really bad… No atmosphere so it cost us just under £100 each & we were all disappointed & agreed we wouldn’t go back there…
   

   RAILS Restaurant & Little BarResponded 1 day ago

   Dear Janet, I am writing to sincerely apologize for the slow service you experienced at RAILS restaurant recently. We strive to provide prompt and attentive service to all our guests, and it is clear that we fell short of your expectations on this occasion. Please know that your feedback is taken very seriously. While I can see there are some positive elements of the experience, we will focus on your constructive feedback with the team so we can improve our offering and service. Your satisfaction is very important to us, and we look forward to welcoming you back soon. Warm regards, Marco
   

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4. D

   Danny

   Newcastle

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was excellent and food great just a little noisy with music a little to loud
   

   RAILS Restaurant & Little BarResponded 1 day ago

   Dear Danny, Thank you so much for your kind review of RAILS Restaurant & Little Bar. We are thrilled to hear that you enjoyed your experience with us! Your feedback means a lot to the team, and it’s wonderful to know that we were able to make your visit special. We have noted the music comments. We truly appreciate your support and can’t wait to welcome you back again soon. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. Warm regards, Marco
   

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5. C

   Ciaran

   London

   4 reviews

   4.0

   4 reviews

   Dined on 4 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   A lovely restaurant, great service and lovely food. The only let down was the choice of “music” as it sounded like a something screeching. I asked twice to have it turned down and it was no issue but is was …. Weird…. Annoying
   

   RAILS Restaurant & Little BarResponded 6 days ago

   Dear Ciaran, On behalf of the entire team, thank you for sharing your experience at RAILS Restaurant & Little Bar. I will share your kind review with our teams, which they will be thrilled to receive. Regarding your feedback about the music we will take that into consideration. We are delighted you enjoyed your overall experience and look forward to welcoming you back. Sincerely, Diogo
   

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6. S

   Simon

   London

   3 reviews

   5.0

   3 reviews

   Dined on 3 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   It was a great experience, loved the food and the ambiance. Service was great too.
   

   RAILS Restaurant & Little BarResponded 7 days ago

   Dear Simon, Thank you so much for your kind review of RAILS Restaurant & Little Bar. We are thrilled to hear that you enjoyed your experience with us! Your feedback means a lot to the team, and it’s wonderful to know that we were able to make your visit special. We truly appreciate your support and can’t wait to welcome you back again soon. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. Warm regards, Marco
   

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7. B

   Bailey

   New Orleans

   3 reviews

   5.0

   3 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   excellent choice fir dining in Kings Cross. Highly recommended.
   

   RAILS Restaurant & Little BarResponded on 2 December 2024

   Dear Bailey, On behalf of the entire team, thank you for sharing your experience at RAILS Restaurant & Little Bar. I will share your kind review with our teams, which they will be thrilled to receive. We are delighted you enjoyed your experience and look forward to welcoming you back. Sincerely, Diogo
   

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8. A

   Adrian

   London

   15 reviews

   4.0

   15 reviews

   Dined on 30 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food and service very good. Ambiance spoilt by volume of background music and a noisy group of diners
   

   RAILS Restaurant & Little BarResponded on 2 December 2024

   Dear Adrian, On behalf of the entire team, thank you for sharing your experience at RAILS Restaurant & Little Bar. I will share your kind review with our teams, which they will be thrilled to receive. We are delighted you enjoyed your experience and look forward to welcoming you back. Sincerely, Diogo
   

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9. J

   Jekaterina

   London

   1 review

   2.0

   1 review

   Dined on 23 November 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   The service was really poor. Even though there wasn’t busy and many staff walked around, no one attended our table after the afternoon tea was served. No one asked if everything is fine, whether we need anything else or offered refills. We couldn’t even get a bill until we stood up to leave and started walking to the door. Were ignored completely, really poor!
   

   RAILS Restaurant & Little BarResponded on 25 November 2024

   Dear Jekaterina, Thank you for sharing your experience at RAILS Restaurant & Little Bar. While I can see there are some positive elements of the experience, we will focus on your constructive feedback on the service element. We endeavour to have all our guests feel pampered and spoiled during their experience with us and I sincerely apologise we fell short on this occasion. Once again, I appreciate you taking the time to share your feedback. Sincerely, Marco
   

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10. M

    Michael

    Charlotte

    2 reviews

    2.0

    2 reviews

    Dined on 21 November 2024

    1. Overall 2
    2. Food 3
    3. Service 3
    4. Ambience 1

    Large group of 20+ were seated at multiple tables in the restaurant which made it unbearably loud and unpleasant (group members kept leaning over our seat to talk to one another). It also caused food service to be slow and the Wellington was soggy, which was likely due to the overworked kitchen. Service staff did what they could to accommodate the patrons not part of the group but they could only go so far.
    

    RAILS Restaurant & Little BarResponded on 27 November 2024

    Dear Michael, Thank you for sharing your experience at RAILS Restaurant & Little Bar. Providing the highest level of hospitality is our top priority and I sincerely apologize for falling short during your recent visit. We strive to provide prompt and attentive service to all our guests, and it is clear that we fell short of your expectations on this occasion. Thank you for bringing your valuable feedback to our attention and comments will be shared with the team so we can improve our offering and service. I sincerely hope that we will have the pleasure of welcoming you back in the near future. Best, Marco
    

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