Retreat Pool & Cabanas

Review summary

1. M

   MaryAnn

   San Diego

   1 review

   5.0

   1 review

   Dined on 30 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome Lazy river is my fave Cabana was perfect So much fun
   

   Retreat Pool & CabanasResponded on 9 October 2024

   Thank you, MaryAnn! We appreciate you splashing around with us at Retreat Poll & Cabanas!
   

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2. P

   Peggy

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined on 23 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was wonderful, but $500 for a Monday seems pretty steep.
   

   Retreat Pool & CabanasResponded on 24 September 2024

   Thank you for taking a splash with us at Retreat Pool & Cabanas!
   

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3. SG

   SGSG

   San Diego

   12 reviews

   5.0

   12 reviews

   Dined on 15 September 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Once again another perfect experience at Retreat Pool! We had such a great time with the music, the people, our waitress Jasmine and just relaxing! Jasmine followed us everywhere and provide excellent service whether in the cabana, pool or playing black jack she always provided perfection in service! Such a great day and can’t wait to return next summer for more cabana pool days!!
   

   Retreat Pool & CabanasResponded on 16 September 2024

   Thank you for joining us at Retreat Pool & Cabanas! We appreciate the amazing feedback and look forward to another splashing great time!
   

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4. D

   Dottie

   San Diego

   5 reviews

   vip
   2.0

   5 reviews

   Dined on 9 September 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Sycuan no longer offers the industry discount for cabanas. When I called to confirm they said they would honor it but once I checked in I was told no. Our server helped us for a round and then came to tell us she was sick and leaving. Honestly, the service from check in to food and beverage was pretty bad.
   

   Retreat Pool & CabanasResponded on 4 October 2024

   Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We will forward your concerns to management.
   

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5. M

   MISTY

   San Diego

   51 reviews

   5.0

   51 reviews

   Dined on 1 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome experience - highly recommended! Delicious food great staff
   

   Retreat Pool & CabanasResponded on 3 September 2024

   Thank you, Misty! We love hearing about our guests' delicious experiences at Bull & Bourbon Steakhouse! See you again soon!
   

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6. C

   Cari

   San Diego

   2 reviews

   4.0

   2 reviews

   Dined on 1 September 2024

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 4

   Hi, our server Carnia, had an attitude when she arrived. Said she was on lunch, although our cabana time was 10:30, service was scheduled for 11:00am. Carina did not arrive until 11:30, with attitude. Then talked to the bartender, asked for help, his comment “ She’s at lunch, what do you want me to do about it? “ Carina’s demeanor slightly changed after her arrival. Every other server was very nice & helpful. Food was absolutely wonderful . Cari Haynes~
   

   Retreat Pool & CabanasResponded on 3 September 2024

   Thank you, Cari. We apologize for the services you received and will share with management to internally investigate the matter at hand. Our guests' experience is of the highest importance to be in a positive manner and disheartened to hear we missed that mark on your stay. We look forward to welcoming you back soon for a relaxing adventure that highly outmatches the last.
   

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7. JW

   JenniferW

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined on 31 August 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   Slow service but our server was awesome. Some of the employees are rude which, when you spend $300 on a day bed kind of sucks but overall a decent experience
   

   Retreat Pool & CabanasResponded on 2 September 2024

   Thank you for letting us know of your experience at Retreat Pools & Cabanas. We strive daily to improve our services and apologize for the wait times. We will share with management regarding the services and the rude behavior you have faced to provide a more positive experience for all our guests, each time. Thank you, again, Jennifer!
   

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8. A

   Amelia

   San Diego

   1 review

   5.0

   1 review

   Dined on 31 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great time. Service was amazing. Everyone was so friendly.
   

   Retreat Pool & CabanasResponded on 4 October 2024

   Thank you for your review. We hope to see you again soon.
   

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9. L

   Lillian

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on 19 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The music and vibe by the pool was fun and relaxing. Our waitress Jasmine was amazing! Couldn’t ask for better service than what we got. Look forward to more summer cabana rentals in our future.
   

   Retreat Pool & CabanasResponded on 21 August 2024

   Thank you for joining us at Retreat Pool & Cabanas!
   

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10. V

    Veronica

    San Diego

    4 reviews

    vip
    5.0

    4 reviews

    Dined on 17 August 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4

    We had a great time. I wish there was a way to request what cabana you reserve. Adina was amazing, super sweet and attentive.
    

    Retreat Pool & CabanasResponded on 19 August 2024

    Thank you, Veronica! We appreciate the wonderful words for Adina!
    

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