Reyna - NYC

Review summary

1. h

   haley

   Raleigh

   3 reviews

   5.0

   3 reviews

   Dined on 18 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress Chrissy was an absolute gem! It was our first time in the city and her and the Reyna staff signed a card, which provided recommendations on do’s/dont’s in NYC. The drinks and food were great! Definitely recommend!!!
   

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   Reyna - NYCResponded 7 days ago

   Hi Haley, We’re so glad to hear you had a memorable experience at Reyna New York! Our team truly enjoyed making your first visit to the city special, and it warms our hearts that their personalized recommendations made an impact. We’re thrilled you loved our drinks and food, and we deeply appreciate your kind words and recommendation. It was a pleasure having you with us, and we can’t wait to welcome you back the next time you visit Union Square! Have a great holiday season, The Reyna New York Team
   

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2. C

   Celestial

   VIP

   New York City

   12 reviews

   5.0

   12 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   10/10 experience. Definitely returning for dinner. Our server Chrissy made the experience absolutely delightful food ambiance service was perfect!
   

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3. H

   Hanna

   Las Vegas

   2 reviews

   4.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Appetizers we ordered were amazing - Felafel, octopus… but chicken for entree was not so great. A lot of chicken and potatoes, couple tomatoes. Overall it’s too dry. More veggies, greens PLEASE, would make a dish more alive and tasteful.
   

   Reyna - NYCResponded on 17 December 2024

   Dear Hanna, Thank you for being our guest. We are glad you enjoyed most of the food, but we apologize for your disappointment with the chicken. Your feedback is appreciated. Please trust we always strive to make your visit memorable with delicious flavors, excellent service, and a fantastic atmosphere. We hope you will join us again soon. Wishing you a wonderful holiday season. Warmly, The Reyna New York Team
   

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4. M

   Margit

   New York City

   1 review

   3.0

   1 review

   Dined on 13 December 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Interesting environment going for art deco ambiance. Waitstaff was very attentive and helpful. The menu was limited and the food was quite expensive for the small portions but quite good. Non alcoholic drinks were ridiculously priced. $10 for 2 small glasses of ‘ice tea’ eg a cup of water with a teabag pored over ice, was, IMO, excessive. 2 small glasses of Diet Coke were $12. The proximity to Union square is convenient but may affect value
   

   Reyna - NYCResponded on 18 December 2024

   Dear Margit, Thank you for choosing to dine with us. Our goal is always to offer an enjoyable visit with great flavors, outstanding service, and a welcoming atmosphere, and we fell short. We take your comments seriously and will use them to make improvements moving forward. We've contacted you directly via Open Table, and we hope you'll give us another opportunity to provide you with the exceptional experience you deserve. Warm regards, The Reyna New York Team
   

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5. T

   Tatjana

   New York City

   1 review

   2.0

   1 review

   Dined on 13 December 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 5

   Great ambience but food, especially given the cost, was meh…and we tried quite a few things Really wanted to like it but sadly, will not be going back
   

   Reyna - NYCResponded on 18 December 2024

   Hi Tatjana, Thank you for choosing to dine with us at Reyna New York. We sincerely appreciate your feedback and are truly sorry about your disappointment. We always aim to deliver exceptional food and regret that we fell short during your visit. It seems we caught you on an off night, and we apologize. We've reached out to you privately and hope you'll allow us the opportunity to provide a much better experience in the future. Wishing you a wonderful holiday season. Warm regards, The Reyna New York Team
   

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6. A

   Antonia

   VIP

   New York City

   8 reviews

   5.0

   8 reviews

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this place. Beautiful inviting decor. Fantastic server. Great food and drinks. Highly recommend.
   

   Reyna - NYCResponded on 17 December 2024

   Dear Antonia, We’re thrilled you love our space and felt welcomed by the decor, fantastic service, and great food and drinks. Your kind words and recommendation mean the world to us, and we can’t wait to welcome you back for another wonderful experience! Wishing you a wonderful holiday season. Best regards, The Reyna New York Restaurant Team
   

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7. D

   Deep

   New York City

   1 review

   3.0

   1 review

   Dined on 9 December 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   We went on a Sunday at 7:15 and they had already ran out of popular items. The hummus was ordinary Wagyu sliders were good The Peri Peri chicken was very disappointing. Dry, no flavor. Looks more of a instagram then food focused restaurant
   

   Reyna - NYCResponded on 18 December 2024

   Hi Deep, Thank you for choosing to dine with us at Reyna New York. We truly value your feedback. While we're pleased to hear you enjoyed our Wagyu sliders, we sincerely apologize for the disappointment with our Peri Peri chicken and hummus. We aim to provide exceptional food and a memorable experience, and we will certainly take your comments to heart as we continue to improve. Please know we've reached out to you privately, and we hope to have the opportunity to welcome you back and deliver a better experience. Warm regards, The Reyna New York Team
   

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8. K

   Katherine

   VIP

   New York City

   93 reviews

   2.0

   93 reviews

   Dined on 8 December 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 5

   Food: Food was hit or miss. Many things from the menu were missing. Sausage, sliders and croquetas were solid. Corn was great. Disappointing artichokes and scallops. Solid cocktails. Olive oil cake is dry. Service: Although super friendly it was slow and inattentive. The restaurant was mostly empty so that was confusing. Ambiance: Gorgeous space.
   

   Reyna - NYCResponded on 18 December 2024

   Dear Katherine, Thank you for dining with us at Reyna New York. We truly appreciate your feedback and are sorry that your experience didn’t fully meet expectations. We deeply apologize for the shortcomings you encountered with our food and service. Your visit did not live up to our usual standards, and we understand your disappointment. Please know that we've reached out to you privately, and we hope you'll give us another chance to provide a better experience on your next visit. Best regards, The Reyna New York Team
   

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9. M

   Michelle

   Fort Lauderdale

   3 reviews

   4.0

   3 reviews

   Dined on 30 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was great— they made effort to bring out something special for the birthday guest
   

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   Reyna - NYCResponded on 2 December 2024

   Hi Michelle, It means the world to know that our team could make the birthday celebration even more memorable with a special touch. We’re thrilled you enjoyed the great service and hope the experience brought joy to your entire party. We’d be honored to host you again for more celebrations in the future! All the best, The Reyna New York Restaurant Team
   

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10. T

    Tim

    Denver

    3 reviews

    5.0

    3 reviews

    Dined on 24 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This place hits it on all levels. The food is amazing. The service was top-notch and the ambience was excellent. 
    

    Reyna - NYCResponded on 25 November 2024

    Hi Tim! Thank you for being our guest. We are so glad that you enjoyed our delicious food and friendly service. We hope to see you again next time you are in Union Square. Warmly, The Reyna New York Restaurant Team
    

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