RH Rooftop Restaurant Palo Alto

Review summary

1. OT

   OpenTable Diner

   VIP

   San Francisco

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We ended up leaving after two hours of our food not coming out- disappointing.
   

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2. N

   Naomi

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service, ambiance, and overall experience! We split some starters (the bread and veggies for the burrata was overcharred but the dish itself was perfect), and had the steak sandwich, Chinese chicken salad, Roasted Chicken, and Zambrini. Every dish was flavorful. Surprisingly the parking wasn’t as difficult as I had feared. I would definitely return. Just make sure to book well in advance!
   

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3. A

   Amanda

   VIP

   San Francisco

   3 reviews

   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   I am very disappointed in the decline in customer service at RH. When booking this reservation I noted it was to celebrate a birthday. Morning of my reservation I called to ask if they do anything for a birthday and was told they will put a candle on the dessert I order, which would have been great. When I arrived at the restaurant I reminded the host that we were here to celebrate a birthday and she confirmed it was on the reservation. When the ice cream came out after lunch that I ordered and paid for there was no candle, nothing. Again very disappointed in the lack of customer service and after coming to RH many times since its opening, I would no longer recommend this location to others.
   

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4. S

   Srutih Asher

   VIP

   San Francisco

   10 reviews

   4.0

   10 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   Absolutely fantastic menu and great food. Wide variety of entrees and starters-excellent desserts. Great place for a celebration.
   

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5. L

   Lorena

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious. The place is really nice and cute. The service was great.
   

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6. S

   Steven

   VIP

   Phoenix

   12 reviews

   5.0

   12 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my third time eating at this RH. The first visit was not a good experience. The second was better but still had a few issues. Today, food and service were spot on.
   

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7. E

   Eric

   VIP

   Tulsa

   88 reviews

   5.0

   88 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful restaurant with delicious food. Service was outstanding. Look forward to returning soon.
   

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8. T

   Tina

   VIP

   San Francisco

   3 reviews

   4.0

   3 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and services were great. Noise level was too loud. Restaurant was on the cold side and can be warmer in temperature.
   

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9. J

   Jennifer

   San Francisco

   4 reviews

   4.0

   4 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   This is a beautiful, rooftop solarium restaurant that has abundant light. It has a very modern and open space design. It's a stunning visual as you climb the expansive staircase and arrive at the top. We had a reservation and were seated promptly. Our server was efficient and pleasant. All of our meals were well prepared. The food is fine, but nothing special. One big issue we had was that our meals all came at different times. There was only 3 of us so not exactly a large group. The first item served were my french fries, which were the side to my sandwich. Then, my mom got her salad. About 5-10 minutes later, my sister and I were served our meals. It was very awkward. I strongly suggest the restaurant address this issue. The real experience is the beautiful setting. The restaurant was completely full with diners at 2:30pm. in the afternoon on a Thursday. The one downside is the noise. It's hard to hear your own conversations. And it feels quite "bougie". But, prices are reasonable. Perfect for a holiday lunch or celebration.
   

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10. A

    Anna

    San Francisco

    4 reviews

    2.0

    4 reviews

    Dined 7 days ago

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 4

    Tasty food if one likes lots of salt and butter. The server asked sparkling or flat water and I answered flat. She then asked if bottle was okay, which was a first for me, and I said yes because I didn’t want to feel cheap (it was my son’s birthday). She then arrived with a bottle and filled our big glasses to the top. I almost thought she wouldn’t have enough to fill four glasses. She finishes the bottle in one pour and then leaves an other opened bottle on the table. I didn’t want to throw away my $11 / bottle (including tip and employee surcharge) water so I ended up skipping wine. It seemed clear to me she did this (most likely because management taught her to do this) to sell me another bottle of $11 flat water. This upsets me particularly since I just returned from Calgary where both flat and sparkling water was served at no charge. She also asked if I was finished and wanted to take my food away while the rest of the table was in the middle of finishing their food. The room is nice, people were having a good time, but I just wished the restaurant cared more about the customer and less about the short-term bottom line.
    

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