River Restaurant Gordon Ramsay

Review summary

1. A

   Allan

   London

   1 review

   4.0

   1 review

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food lovely staff but thought I had booked with a glass of fizz to go with the meal but did not get
   

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2. X

   Xavier

   London

   5 reviews

   1.0

   5 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Usually, dining at the River is a great experience. But this time it was awful. We had a reservation at 7:30pm for 8 guests including 3 young children (2 1/2, 5 and 7 years old). Not only did we have to wait over 10 minutes to be greeted (due to the new organization with the opening of the Gallery) but we had to complain to the manager after a very long wait for our dinner to be served. Seated at 7:45pm, the orders arrived at 8:50pm!!! Over an hour of being served with hungry young children! And that's not all: one of the side dishes was missing; we informed the waitress. But when the side dish was finally served, the guest had finished his main course, of course.... What a shame! And not even compensation (at least, the missing side dish should have been free) The River? Never again!
   

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3. W

   William

   Berkshire

   4 reviews

   5.0

   4 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A classic continental dining experience served up by expert staff who made the meal a real joy.
   

   River Restaurant Gordon RamsayResponded on 18 November 2024

   Dear William, Thank you for taking the time to write a 5 star review. We are delighted to hear that you truly enjoyed the food and service provided. Your kind feedback will be shared with the whole team. We all look forward to welcome you back at The River Restaurant very soon. Kindest regards, The Guest Relations Team
   

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4. J

   Jane

   Gloucestershire

   1 review

   5.0

   1 review

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Made my birthday lovely. Thankyou very much Jane
   

   River Restaurant Gordon RamsayResponded 7 days ago

   Dear Jane, Thank you for taking the time to write a 5 star review. Our dedicated team aim to deliver the most memorable dining experience to all our guests, and we are so pleased to know that they achieved this, on such a special occasion. Your kind feedback will be shared with the whole team. We all look forward to welcoming you back at The River Restaurant very soon. Kindest regards, The Guest Relations Team
   

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5. K

   Kirsty

   Hertfordshire

   1 review

   5.0

   1 review

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just incredible on all Counts! Everyone in the group agreed!
   

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6. K

   Karen

   London

   2 reviews

   5.0

   2 reviews

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience overall. Impeccable service, great food and ambience. Highly recommended for a special occasion.
   

   River Restaurant Gordon RamsayResponded 7 days ago

   Dear Karen, Thank you for taking the time to write a 5 star review. Our dedicated team aim to deliver the most memorable dining experience to all our guests, and we are so pleased to know that they achieved this, on your recent visit. Your kind feedback will be shared with the whole team. We all look forward to welcoming you back at The River Restaurant very soon. Kindest regards, The Guest Relations Team
   

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7. A

   Angela

   London

   5 reviews

   4.0

   5 reviews

   Dined on 14 November 2024

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   Sourdough bread was very salty and I found the chicken meal so bland
   

   River Restaurant Gordon RamsayResponded on 16 November 2024

   Dear Angela, Thank you for taking the time to write a 4 star review. We are sorry to know that the bread and the chicken served didn't fully live up to your expectations on this occasion. We hope to have another chance at welcoming you back and ensure a most memorable experience. Kindest regards, The Guest Relations Team
   

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8. g

   gareth

   London

   1 review

   5.0

   1 review

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food and great service. Great value celebration
   

   River Restaurant Gordon RamsayResponded on 16 November 2024

   Dear Gareth, Thank you for taking the time to write a 5 star review. We are delighted to hear that you truly enjoyed the food and service provided. Your kind feedback will be shared with the whole team. We all look forward to welcome you back at The River Restaurant very soon. Kindest regards, The Guest Relations Team
   

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9. L

   Lina

   Hertfordshire

   4 reviews

   4.0

   4 reviews

   Dined on 11 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The staff were amazing and food was what you expected it to be. If I had one thing to say it would be the coffee could of been hotter .
   

   River Restaurant Gordon RamsayResponded on 11 November 2024

   Dear Lina, Thank you for taking the time to write a 4 star review. Our dedicated team aim to deliver the most memorable dining experience to all our guests, and we are so pleased to know that they achieved this, on your last visit. Your kind feedback will be shared with the whole team. We all look forward to welcoming you back at The River Restaurant very soon. Kindest regards, The Guest Relations Team
   

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10. L

    Leila

    Surrey

    1 review

    4.0

    1 review

    Dined on 10 November 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4

    I ordered the Dover sole. I wanted it on the bone and was told the restaurant served it off the bone but the chef would cook it on the bone. When it came it just had a central bone. Dover sole on the bone should come with optional head, tail and bones each side. I have never had sole presented in that way and did not expect that in a 5 star restaurant. Gordon Ramsey needs to teach his chefs how to present sole. I have eaten in many 5 star restaurants all over the world and never had it like that. Quite disappointed. It tasted OK but it is tastier cooked and eaten on the bone. It also stays hotter. Maybe the fish is brought into the restaurant like that and it just gets heated up!
    

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