Riverside Restaurant and Bar

Riverside Restaurant and Bar reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Sarah

   N. Ireland1 review

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   Overall our experience in the restaurant was quite good. The food was tasty, ..perhaps not as hot as we would have liked, but there appeared to be an issue with the service, in that we had to wait around half and hour between ordering our main course and it finally arriving.
   

   Riverside Restaurant and BarResponded 1 day ago

   Hi Sarah, I'm glad to read you enjoyed certain aspects of your visit. I apologise for the service issues you experienced which have been noted by a few guests regarding this particular day. I assure you this is not our normal standard and we will be looking at ways to prevent this happening again. we hope to see you again soon. Kind regards Steven Whillis Food & Beverage Manager
   

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2. B

   Bernadette

   N. Ireland1 review

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   My friend and I had used a Groupon voucher to have a Pre-Theatre meal. The meal was pre booked for 5.30pm which is the first available slot and the time the Riverside Restaurant and bar opens for service and we were going to a show across town starting at 7pm and relying taxi services which were stretched because it was so busy and had booked our taxi for 6.30pm. We arrived before the restaurant opened to allow ample time to be served and out on time for our taxi. We were greeted by a friendly waitress and shown to our table, but then it all started to go downhill from there. Our orders were taken, and then we were sitting for 30 minutes before our starters arrived, which only gave us 30 minutes to get served our mains and eat, we had to ask for our mains to be brought out while we were still eating our starters. Eating our food was all very rushed, and as it wasn't that busy there, I failed to see why it all took so long. The other issue I had was that we ordered a couple of drinks from the bar and I had to ask for my drink to be replaced because there was a very dirty brownish ring mark around the middle of my glass which at first I hadn't noticed. The waitress aked me what I was drinking (which was Archers and lemonade) and changed it for me but then when I tasted it there was only lemonade in the replacement drink and by this time I had had enough and just wanted to get out so I didn't say anything. I have since looked at the reviews for this restaurant and can see that the manager has responded to many like myself who have complained saying he will make sure to do something about it but it just looks like lip service as many of the issues have not been resolved and customers are still complaining of them. I think if the Riverside Restaurant wants to attract the custom of pre-theatre visitors, they should consider opening earlier to allow time to eat without being rushed.
   

   Riverside Restaurant and BarResponded 1 day ago

   Hi Bernadette, Thankyou for your feedback regarding your recent visit. I am sorry to read you where not satisfied with certain aspects of your visit. I do read and respond to all feedback negative and positive .I feel we have made great progress lately and a lot of our feedback reflects this ,with many guest commenting on the great food ,service and atmosphere. As always your feedback will be used to help our continuous growth . Kind regards Steven Whillis Food & Beverage Manager
   

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3. R

   RONNIE

   N. Ireland1 review

   4.0

   Dined on 5 April 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food very good service excellent the wine was not a vintage. Overall very good.
   

   Riverside Restaurant and BarResponded 6 days ago

   Hi Ronnie, Thank you for great review. Although our wine is not vintage guest often enjoy our great selection. Our no.4 bar would certainly stock something more too your liking. We hope to see you again. Kind regards Steven Whillis Food & Beverage Manager
   

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4. M

   Marty

   N. Ireland1 review

   3.0

   Dined on 29 March 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 1

   The Maitre D' was'nt very pleasant,maybe she was having a bad day.
   

   Riverside Restaurant and BarResponded 6 days ago

   Hi Marty, we are very glad you enjoyed certain aspects of your visit. I will address the issues raised with the team. Kind regards Steven Whillis Food & Beverage Manager
   

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5. D

   Dessie

   New York City1 review

   5.0

   Dined on 28 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An all round good experience. The food tasted great in a nice atmosphere.
   

   Riverside Restaurant and BarResponded on 31 March 2025

   Hi Dessie , Thankyou for your wonderful comments .We hope to welcome you again very soon :) Steven Whillis Food & Beverage Manager
   

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6. T

   Tim

   N. Ireland1 review

   5.0

   Dined on 28 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food and first class service. Very impressed.
   

   Riverside Restaurant and BarResponded on 31 March 2025

   Hi Tim , Thank you for comments, the team will be thrilled! We hope to welcome you again soon . Kind regards Steven Whillis Food & Beverage Manager
   

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7. K

   Keith

   N. Ireland2 reviews

   4.0

   Dined on 22 March 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food very good. With a group of 9 we felt the service could have been better but a great night had besides that.
   

   Riverside Restaurant and BarResponded on 26 March 2025

   Hi mark , Thankyou for your feedback. We are glad to hear you enjoyed certain aspects of your visit. I'm sorry that part of your order arrived late, this feedback will be used to help us improve. Steven Whillis Food & Beverage Manager
   

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8. D

   Daniel VIP

   London36 reviews

   3.0

   Dined on 21 March 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Starter very small main ok Not great! Staff poor knowledge, need trained
   

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9. K

   Kevin

   N. Ireland1 review

   5.0

   Dined on 20 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exquisite food in a relaxed environment overlooking the lagan what more could you want. The staff were friendly couldn't do enough.
   

   Riverside Restaurant and BarResponded on 24 March 2025

   Kevin ,thankyou for your wonderful review! we look forward to welcoming you again soon. Kind regards Steven Whillis Food & Beverage Manager
   

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10. D

    David

    N. Ireland2 reviews

    5.0

    Dined on 15 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Portions and service were over and above,really enjoyed our meal
    

    Riverside Restaurant and BarResponded on 18 March 2025

    Thankyou for your lovely review. We look forward to welcoming you again soon . Steven Whillis
    

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