Rocco's Tacos - Sarasota

Review summary

1. j

   jeff

   VIP

   Chicago

   18 reviews

   5.0

   18 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent service and food. Great experience especially with all that is going on and the number of people christmas lighting etc… Nice job!
   

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2. G

   Gus

   Tampa

   27 reviews

   5.0

   27 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for dinner then went on horse drawn carriage ride and the service was great good food and we were able to get to our carriage reservation in time!! Roccos always comes thru with good drinks, food, and ambiance!!! Thank you again for a great time!!!!
   

   Rocco's Tacos - SarasotaResponded today

   Thank you for sharing your wonderful experience! We’re thrilled to hear you enjoyed the food, drinks, and ambiance, and that our team helped make your evening seamless so you could enjoy your carriage ride. It’s always a pleasure to be part of your special moments, and we can’t wait to welcome you back for more great times!
   

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3. T

   Terry

   Phoenix

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Always fun to go and servers are calm and attentive.
   

   Rocco's Tacos - SarasotaResponded today

   Thank you for your kind words! We’re so glad to hear you always have a fun experience with us and that our servers’ calm and attentive service stands out. We look forward to welcoming you back for more enjoyable visits!
   

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4. C

   Chelsea

   Tampa

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   After being seated and ordering we waited 45 minutes for our food. The waiter came over and said the kitchen "lost our ticket and it would be another 5 minutes". 15 minutes later we got our food.
   

   Rocco's Tacos - SarasotaResponded today

   Thank you for your feedback. While we’re glad to hear your waiter provided good service, I sincerely apologize for the long wait for your food. That’s not the experience we aim to provide, and we’ll address this with our team to ensure better efficiency moving forward. We appreciate your patience and hope you’ll give us another chance to provide a better experience in the future.
   

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5. m

   maria

   VIP

   San Francisco

   12 reviews

   5.0

   12 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was perfect!! The nachos were delicious and plentiful. The shrimp tacos were so good. Sitting outside in the cool weather watching the lights and shoppers strolling by was delightful. And finally, our server, Ian, was so attentive and pleasant despite the huge crowd of diners that kept all the servers busy. The evening couldn’t have been better. Kudos to Rocco’s Tacos!
   

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6. C

   Chevy

   Tampa

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service from our Waiter!!!! First time customers and will be returning ( 5 🌟s)
   

   Rocco's Tacos - SarasotaResponded today

   Thank you for your wonderful feedback! We’re thrilled to hear you had a great first visit and that your waiter provided excellent service. We can’t wait to welcome you back for more memorable experiences!
   

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7. J

   Jessica

   Charleston

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   The entrées came at the same time as the appetizer (we took two bites and left the rest) and we never received the drinks from the bar. Disappointing as we usually get a drink before the entrées and a drink during the entrées.
   

   Rocco's Tacos - SarasotaResponded today

   Thank you for sharing your experience. I sincerely apologize for the timing issues with your meal and the missed drinks from the bar. This is not the level of service we strive to provide, and I understand how disappointing it must have been, especially given your usual expectations. Your feedback will be shared with our team to address these lapses and ensure better coordination in the future. We hope you’ll give us another opportunity to provide the seamless experience you deserve.
   

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8. S

   Stephen

   New York City

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Great service and we loved the environment but the food overall really lacked salt or any type of seasoning. I’ve been to the other Rocco’s locations and was disappointed with the food that came out of this location, just expected better.
   

   Rocco's Tacos - SarasotaResponded today

   Thank you for your feedback. While we’re glad you enjoyed the service and environment, I’m sorry to hear the food didn’t meet your expectations. We take pride in delivering flavorful dishes and will share your comments with our kitchen team to ensure improvements are made. We appreciate your loyalty to other Rocco’s locations and hope you’ll give us another chance to provide the quality you’ve come to expect.
   

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9. j

   jeff

   VIP

   Chicago

   18 reviews

   3.0

   18 reviews

   Dined on 15 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We come here regularly and it seemed to be off. Ordered our usual and we asked for grilled chicken and this time it came shredded which affected taste since the marinade wasn’t obvious. Shell we usually have crispy but instead seemed to be a store bought hard shell. Made a reservation and asked for booth while there were many open they stated they are reserved. We should gave been one of them. In the time we were there most of those remained empty. Also appeared to be a couple newer managers so maybe they are changing it up. This place is usually packed and was noticeably lacking reduced crowd. Also seems to be a bit of turnover. Highly suggest paying more attention to your customers requests and assuring food is as ordered. If you are paying attention you should know your regulars.
   

   Rocco's Tacos - SarasotaResponded today

   Thank you for sharing your feedback and for being a loyal guest. I’m sorry to hear your recent visit didn’t meet your expectations. We deeply regret the inconsistency with your usual order, including the shredded chicken and the shell not meeting our typical standards. Your comments about the reservation process and seating are also concerning, and I’ll be reviewing this with our team to better accommodate requests. We value your observations about changes in the atmosphere and team, and we’ll work to ensure that we continue providing the high-quality food and service you’ve come to expect. Your loyalty means a lot to us, and we hope to have the opportunity to provide the experience you deserve on your next visit.
   

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10. d

    deborah

    Cincinnati

    3 reviews

    5.0

    3 reviews

    Dined on 15 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was enjoyable by all and they were very accommodating…especially Jacob who helped me change my reservation!
    

    Rocco's Tacos - SarasotaResponded today

    Thank you for your kind words! We’re thrilled to hear that everyone enjoyed their time and that Jacob was especially helpful in accommodating your reservation changes. We look forward to welcoming you back for another great experience soon!
    

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