Rosso Italian

Review summary

1. E

   Erich

   Greater Boston

   6 reviews

   5.0

   6 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time at Rosso Italian. Excellent food and service. A high quality find in downtown Phoenix.
   

   Rosso ItalianResponded 5 days ago

   Dear Erich, Thank you for the wonderful review! We’re thrilled you enjoyed your first visit to Rosso Italian. It’s fantastic to hear that both the food and service exceeded your expectations. We look forward to welcoming you back to our downtown Phoenix location soon! Warm regards, The Rosso Team
   

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2. J

   Jennifer

   San Francisco

   6 reviews

   5.0

   6 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was wonderful, and our waiter for the evening was delightful and friendly and helped us choose some great options. Fantastic evening with family and the food was magnificent.
   

   Rosso ItalianResponded on 18 December 2024

   Dear Jennifer, Thank you for the glowing review! We’re delighted to hear that you had a fantastic evening with your family and that our waiter made your experience even more special. It’s wonderful to know you enjoyed the food and the service. We look forward to welcoming you back to Rosso Italian soon! Warm regards, The Rosso Team
   

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3. K

   Kaitlyn

   VIP

   Phoenix

   19 reviews

   2.0

   19 reviews

   Dined on 8 December 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Unimpressed from the start. Had to stand in line for almost 5 minutes to check in for our reservation- not because they were busy but because they were disorganized and slow. When being taken to our table, the host abruptly stopped in the middle of the walkway to talk to another server while I had to stand there waiting in the way of everyone. Then when finally sat at the table the menus were quickly thrown down and the host walked away. One menu was literally hanging half way off the table and the wine glasses were not properly set. The server dropped off waters then proceeded to ignore my existence for the next 10 minutes while waiting on my partner to find parking. I had to flag her down to order a glass of wine- again not incredibly busy, just disorganized and chaotic here. The food came out extremely quickly, barely able to have 3 sips of my wine. I was hoping for better but it was only ok, way overpriced for the quality. The short rib lacked in flavor and the noodle consistency was off, almost like too much egg was used in the dough. The worst part might have been the low quality, plastic container bought Parmesan cheese. If you're going to pride yourselves on being a nice Italian restaurant with homemade pasta you should be using fresh grated Parmesan from the block, even Olive Garden does. Our experience was not worth $100 and not worth returning for. Not to mention, the soap dispenser in the one ladies room there was not working. Meaning any female employee who used the restroom Saturday evening did not wash their hands before returning to work. No visible sanitizing stations either.
   

   Rosso ItalianResponded on 9 December 2024

   Dear Kaitlyn, Thank you for sharing your detailed feedback. I’m truly sorry to hear that your experience did not meet your expectations. The service, food quality, and restroom concerns you mentioned are far from the standards we aim to uphold. Your comments will be shared with our team to ensure immediate improvements. Please reach out to our manager, Francesco, through our website or by phone so we can address this further and make things right. Sincerely, The Rosso Team
   

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4. P

   Peggy

   VIP

   San Francisco

   31 reviews

   3.0

   31 reviews

   Dined on 7 December 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Food was great, but service was slow—45 minutes from the time we sat down until we were served our appetizer. We thought we had allowed plenty of time for dinner before an event, but ended up feeling rushed.
   

   Rosso ItalianResponded on 7 December 2024

   Dear Peggy, Thank you for your feedback. We’re glad to hear you enjoyed the food, but we’re sorry for the delay in service that left you feeling rushed. This isn’t the experience we strive to provide, and we appreciate your input as it helps us improve. Please feel free to reach out to our manager, Francesco, through our website or by phone so we can address your concerns further. Sincerely, The Rosso Team
   

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5. J

   Julie

   VIP

   Phoenix

   21 reviews

   3.0

   21 reviews

   Dined on 7 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Disappointing. Service was rushed in a not busy restaurant. Food mediocre and very small portions.
   

   Rosso ItalianResponded on 8 December 2024

   Dear Julie, Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. We take your comments about the service, portion sizes, and food quality seriously and will address them with our team. Please feel free to reach out to our manager, Francesco, through our website or by phone so we can make this right. Sincerely, The Rosso Team
   

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6. J

   Johnny

   Phoenix

   5 reviews

   5.0

   5 reviews

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best Italian restaurant in Arizona! We had the linguine carettiera and gnocchi burrata then split the NY strip tagliata. Pasta dishes were fresh, vibrant and very delicious. We couldn't decide which one we loved more but my vote was for the gnocchi. Strip was cooked to perfection and once you pour the herb butter over it, it becomes magical. Great wine selection and craft cocktails. The staff is on point! We will be coming back again....and again....and again.
   

   Rosso ItalianResponded on 12 December 2024

   Dear Johnny, Thank you for the incredible review! We’re thrilled to hear that you enjoyed your dining experience, from the linguine carettiera and gnocchi burrata to the NY strip tagliata. Your kind words about our dishes, wine selection, and cocktails mean so much to us, and we’re delighted to know our staff made a great impression. We can’t wait to welcome you back again…and again…and again! Warm regards, The Rosso Team
   

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7. GA

   GARY

   Seattle

   11 reviews

   5.0

   11 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent pizza, pasta, and cocktails! Thank you!!!
   

   Rosso ItalianResponded on 2 December 2024

   Dear Gary, Thank you for the fantastic review! We’re so glad you enjoyed the pizza, pasta, and cocktails. Your kind words mean a lot to us, and we look forward to welcoming you back to Rosso Italian soon! Warm regards, The Rosso Team
   

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8. M

   Margaret

   VIP

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and great service. Music a little loud. Will return
   

   Rosso ItalianResponded on 1 December 2024

   Dear Margaret, Thank you for the wonderful review! We’re delighted you enjoyed the food and service. We appreciate your feedback about the music and will keep it in mind to ensure an even better experience next time. We look forward to welcoming you back to Rosso Italian soon! Warm regards, The Rosso Team
   

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9. S

   Sharron

   VIP

   Phoenix

   10 reviews

   3.0

   10 reviews

   Dined on 28 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 1

   Disappointing. Inexplicably loud night club style music (asked for it to be turned down, to no avail). Food was mediocre. My pasta was undercooked and none of the main dishes on the menu appealed to either of us. No bread was served and we had to request water refills. This was a one time visit for us, we won’t be back, which is unfortunate given the convenient location for downtown events.
   

   Rosso ItalianResponded on 29 November 2024

   Dear Sharron, Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations, from the loud music to the issues with the food and service. This is not the impression we aim to leave, and we appreciate your honesty. Please feel free to reach out to our manager, Francesco, through our website or by phone so we can address your concerns directly and work to improve. Sincerely, The Rosso Team
   

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10. G

    Gail

    Las Vegas

    1 review

    5.0

    1 review

    Dined on 25 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    The food was absolutely delicious. Our excellent waiter, Matteo, gave us suggestions for entrees and drinks and we were glad we took his advice. Would definitely go there again.
    

    Rosso ItalianResponded on 29 November 2024

    Dear Gail, Thank you for your wonderful 5-star review! We’re thrilled to hear you enjoyed the delicious food and Matteo’s excellent service. It’s great to know his recommendations added to your experience. We look forward to welcoming you back to Rosso Italian soon! Best regards, The Rosso Management
    

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