Dined on 14 December 2024
- Overall 2
- Food 1
- Service 4
- Ambience 4
This was the first time at this location, though we have dined at the affiliated groups restaurants several times with always good experience. Perhaps this is new staff trying to figure their way out... but overall experience was disappointing, although a few highlights of our server, Becca, and the hostess/asst mgr? were top notch and helped keep this from a one star rating.
To begin, It seemed to us, the bartender staff could have been more welcoming and attentive, though we know bar traffic can be high on a Friday night..., and the bar top was dirty, they acted like it was an issue for them to clean it when we asked... our drinks came, were good, but the staff ( 3-4 of them... pretty large staff to be serving such a small area) congregated on the opposite end of the bar seeming to socialize with each other a... we could not get their attention and neither could other patrons around us who walked to the end to the bar to get their attention to pay their bill... same thing happened with us... the staff seemed to be more interested in socializing with themselves... we finally left our cash payment without receiving the bill and tip under our glasses and went to our table ....
I ordered the Duck a la orange which was excellent, accompaniments were cold , my wife ordered the steak au poivre medium ( recommended by the "chef" as med rare) , it arrived rare,,cold deep purple, and cold vegetables accompany... we asked to send it back to cook it medium... they sent it back.it came back medium rare- red cool, with burnt broccoli,,, asked it to be sent back a second time, ... the third time it arrived almost medium ( who does not know how to cook steak ? ) with the broccoli ends all burnt off and just the stalks remaining.. steak cut poor in our view and should have been better...
Thank goodness, our server , Becca and the hostess , were accommodating and reversed the charge for the steak. Thank you, Becca and the hostess for helping w/ this bad experience.
Rôtie by Stella'sResponded 7 days agoDear James,
Thank you for sharing your experience with us. While I’m glad to hear that Becca and our hostess provided excellent service and helped improve your evening, I sincerely apologize for the many areas where we fell short during your visit. It’s disappointing to hear about the challenges at the bar. This is not the standard of service we aim to provide, and I will address this immediately with our bar team to ensure they maintain focus on our guests and deliver the welcoming experience you deserve. I’m also truly sorry about the inconsistency with your meal. This is not acceptable, and we will take the necessary steps to ensure this doesn’t happen again. I would love to speak with you directly via email or a phone call and offer an opportunity to have a better experience.