Roxy Restaurant & Bar – Horseshoe Black Hawk

Review summary

1. L

   Lynn

   Denver

   13 reviews

   1.0

   13 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Waiter was terrible, out of so many items on a Saturday night including bread. This place is a serious joke.
   

   Roxy Restaurant & Bar – Horseshoe Black HawkResponded 2 days ago

   We apologize for the experience you had at Roxy Restaurant. Your feedback is important to us. Please feel free to reach out to us at (303) 998-7704 to discuss your visit further.
   

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2. G

   Gregory

   Las Vegas

   5 reviews

   5.0

   5 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The food was very good. The waiter was well enough.
   

   Roxy Restaurant & Bar – Horseshoe Black HawkResponded on 4 December 2024

   We are pleased to hear that you enjoyed the food at Roxy Restaurant. Thank you for your feedback!
   

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3. R

   ROBIN

   Denver

   1 review

   4.0

   1 review

   Dined on 2 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The service and the prim rib were beyond amazing, but the Brussels sprouts left a bad taste in my mouth. They were undercooked and had a strange taste. My wife ate 1 and I gave it ye good ol’ college try, eating 3 before the disgust set in.
   

   Roxy Restaurant & Bar – Horseshoe Black HawkResponded on 12 November 2024

   Thank you for sharing your experience with us. We're thrilled to hear you enjoyed the service and prime rib. We apologize for the issue with the Brussels sprouts. Your feedback has been noted.
   

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4. J

   Jill

   VIP

   Orange County

   42 reviews

   2.0

   42 reviews

   Dined on 19 October 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   Server was very nice and attentive. Food was underwhelming. Bread was literally right out of the bag. It was disappointing for a higher end restaurant. French onion soup was gross at best. There was no cheese top and the broth was acid like. Steak was cooked under and had no flavoring. Asparagus was on point. Mashed potatoes had no flavoring. Ordered blueberry cobbler cheesecake for dessert. It was described as a cheesecake with a blueberry cobbler crust. What I got was a defrosted blueberry cheesecake with a doughy crust. It was definitely store bought and not hand made. Overall the food lacked any flavor and was underwhelming for a high end steak house.
   

   Roxy Restaurant & Bar – Horseshoe Black HawkResponded on 22 October 2024

   Your feedback is important to us. We're sorry to hear about your experience at Roxy Restaurant. Please feel free to reach out to us at (303) 998-7704 to discuss your concerns further. Thank you for sharing your thoughts.
   

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5. R

   Rick

   Denver

   267 reviews

   3.0

   267 reviews

   Dined on 14 October 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   I would not consider Roxy to be an upscale restaurant so manage expectations appropriately. It was fine and the server was very friendly but it seems that there is a little more training from management needed. There were some little things like pouring a higher end wine (Silver Oak) without ensuring it's not corked and overfilling the wine glass that is odd at these prices. But worst is that my wife asked for a medium rare steak and I asked for rare and they came out the same medium well temps. It was all fine and perhaps what we should have expected but still disappointing.
   

   Roxy Restaurant & Bar – Horseshoe Black HawkResponded on 22 October 2024

   Thank you for sharing your concerns, Rick. We will address the issues you mentioned.
   

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6. A

   Alexis

   Denver

   2 reviews

   2.0

   2 reviews

   Dined on 13 October 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   The menu and price want to be an upscale restaurant, but the food and atmosphere are just okay. Most of the food lacked flavor and diners were wearing baseball caps and crocs. It would have been an okay meal but for almost $200 for two, it was not at that caliber in my opinion.
   

   Roxy Restaurant & Bar – Horseshoe Black HawkResponded on 22 October 2024

   Your feedback is important to us. Please feel free to reach out to us at (303) 998-7704 to discuss your experience further.
   

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7. A

   ATLE

   Denver

   4 reviews

   4.0

   4 reviews

   Dined on 12 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   I had the filet. Asked for medium rare. Came as medium. The other 3 meals were as ordered. This was second time I have had the same over cooked filet.
   

   Roxy Restaurant & Bar – Horseshoe Black HawkResponded on 22 October 2024

   Thank you for bringing this to our attention. We will address the issue with the filet.
   

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8. N

   Nathan

   Denver

   6 reviews

   5.0

   6 reviews

   Dined on 11 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had the fried ravioli, wedge salad, prime rib, asparagus, and gouda baked potato. Everything was delicious. Service was great.
   

   Roxy Restaurant & Bar – Horseshoe Black HawkResponded on 22 October 2024

   We are delighted to hear that you enjoyed the fried ravioli, wedge salad, prime rib, asparagus, and gouda baked potato. Thank you for your positive feedback!
   

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9. L

   Larissa

   Seattle

   4 reviews

   3.0

   4 reviews

   Dined on 15 September 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Our waitress was good, atmosphere nice...the food was average for a high end steakhouse. Delmonico steak was tough, but cooked well, skip the marsala chicken, way over salted and gravy was some thick, congealed, brown beef type gravy and my husband's trout was good, but the "crab" stuffing was not. The calamari appetizer was a generous portion, beautifully presented but breading was heavy/thick. We will give Roxys another try though as it was our first time there.
   

   Roxy Restaurant & Bar – Horseshoe Black HawkResponded on 19 September 2024

   We acknowledge your feedback regarding the food quality and will work to improve. Thank you for your review.
   

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10. J

    Jerry

    San Francisco

    1 review

    4.0

    1 review

    Dined on 16 August 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Food was very good but the portions were to much to eat for one person.
    

    Roxy Restaurant & Bar – Horseshoe Black HawkResponded on 21 August 2024

    We're overjoyed to hear that you enjoyed the food at Roxy Restaurant. Your feedback about the portion sizes has been noted. Thank you for reaching out.
    

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