Sally's Apizza - Westfarms Mall, Farmington

Sally's Apizza - Westfarms Mall, Farmington reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. j

   james

   Las Vegas3 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is by far the best pizza around. Awesome sauce and crust. We will be back many times in the future.
   

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2. S

   Steve

   New York City1 review

   2.0

   Dined on 16 April 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Waited 30 minutes only to finally be told they had to remake our simple pepperoni pie TWICE. Was at least offered a no charge appetizer while we waited. Table arrangements are odd and right - layout not well thought out at all. Pizza was decent at best - maybe Siri on with the original and don’t open more locations unless you can duplicate the original. Pepe’s nearby is a much better choice.
   

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3. J

   Jamie

   Connecticut1 review

   5.0

   Dined on 15 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding food at very reasonable prices. I’ll be back many times!
   

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4. k

   kevin

   New York City6 reviews

   3.0

   Dined on 11 April 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Pizza was great but had to wait an hour for it. We had reservations and were seated promptly. Waitress was very cordial and did warn us that the pies were taking 45-60 minutes to come out so we ordered right away. That was the only downside to our experience.
   

   Sally's Apizza - Westfarms Mall, FarmingtonResponded on 15 April 2025

   Thanks for sharing your experience, Kevin. We’re glad you enjoyed the pizza and appreciated the service. We’re working on streamlining our kitchen process to reduce wait times. Your feedback is valuable in helping us improve. We hope to serve you again soon!
   

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5. A

   Adriana

   Connecticut1 review

   5.0

   Dined on 5 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We forgot to add cheese to our pizza but the server and manager took care of it with no problems.
   

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6. D

   Dianne VIP

   New York City27 reviews

   3.0

   Dined on 4 April 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   We were off to a good start since seated upon arrival (on a previous visit had a 30 minute wait with a reservation). Our waiter was efficient and professional, and the following review is not based on his service as it was certainly not his fault. We ordered a salad to share, pasta and pizza. The salad and pasta arrived at the same time. This was disappointing since I prefer to enjoy the salad before an entree. Also, I had to send the pasta back since it wasn't hot. I asked why the food wasn't spaced out and was told that when things are ready in the kitchen, they get served immediately. Then everything went more downhill after that. Our pizza took 50 minutes to come out! We were told the kitchen was backed up with 300 orders for take-out pizzas, which sounded like an huge amount to me. I think customers dining in should have preference rather than take-out orders. On the bright side, the food was delicious...perfect carbonara and excellent pizza (though toppings were a bit skimpy). I spoke to the manager about our experience and he comped our food, which was greatly appreciated, but not what I was looking for. I just wanted to relay my disappointment and wasn't looking for anything more. I will return but sure hope they get their act together with getting their pizzas out in a more timely manner.
   

   Sally's Apizza - Westfarms Mall, FarmingtonResponded on 15 April 2025

   Dianne, thanks for sharing your experience. We're glad you enjoyed the food, but we understand your frustration with the timing and service. Your feedback is invaluable as we work to improve our operations. We appreciate your patience and look forward to welcoming you back for a better experience.
   

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7. K

   Kristy VIP

   Greater Boston30 reviews

   5.0

   Dined on 4 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service, fabulous food and great atmosphere!
   

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8. A

   Antoinette

   Unspecified1 review

   5.0

   Dined on 2 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The variety on the menu from food to drinks are great. The Brussel sprouts are slightly charred, giving it just enough flavor to compliment the balsamic, garlic, and parmesan cheese. I've tried three of the pizzas there. "Angel Fire, " "FireBird," and the "Calbrian Stinger," and they were indescribably remarkable. The cannoli pie with the caramel drizzle is "TO DIE FOR"!! So far, everything I've tried from the menu up to this point seems to have a signature favor that I have not experienced in any other restaurant that I can remember. Sally's Apizza at the Westfarms Mall in Farmington is just an amazing atmosphere. The prices are budget friendly with a sizable portion of food. You most likely will have to take home a grab bag. There is great, prompt service and satisfaction from the host, waitperson, or staff. There is good music playing, and plenty of sports to watch, I suggest you see it for yourself. It's a wonderful place to be, and it's a relaxing experience every time I go. It's now my favorite place to go with my family, friends, or on my own just to have a little down time for myself. I have been a frequent visitor since I first noticed the restaurant while going to Jordan's Furniture over a month ago. It's a great place to be, and I recommend you book a reservation during the weekends or holidays and try it. Just dropping by may be tricky because it gets booked fast.
   

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9. T

   Terry

   New York City4 reviews

   4.0

   Dined on 25 March 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great place! Service was excellent. Hard to see the big screens from most of the restaurant so if you want to see a game request seating further away.
   

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10. R

    Rich VIP

    San Diego11 reviews

    2.0

    Dined on 23 March 2025

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 4

    Service wasn’t great, the size of the pizza was horribly small, nowhere near the size you get at the original, and it wasn’t cheap. Would rather drive 45 minutes and wait in line outside the original Sally’s.
    

    Sally's Apizza - Westfarms Mall, FarmingtonResponded on 25 March 2025

    Rich, we appreciate your feedback. We're sorry to hear that your experience didn’t meet expectations regarding service and pizza size. Your comments help us improve, and we’ll work on ensuring a better experience in the future. Thank you for sharing your thoughts with us. Sallys Apizza Management
    

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