Santaella

Review summary

1. G

   Gary

   VIP

   Philadelphia

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   It operates under a different name on Sunday nights with a variant of the menu posted. Food was fine. The margarita was great. But it wasn’t quite the restaurant we thought we had booked.
   

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2. M

   Melanie

   Charleston

   13 reviews

   4.0

   13 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We are visiting from the states and was given the recommendation to try Santaella. I made the reservation on Open Table, but when we arrived we discovered the reservation was not for Santaella. It was for Azotea. We were disappointed to see we couldn’t get the food options we had seen on the Santaella menu. I wish there was a distinguishing feature to tell us that. Overall the food and service were great. Our disappointment was from the switch up of restaurants. Maybe locals know but as travelers we didn’t.
   

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3. C

   Creadell

   Washington DC

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So far, this is the best meal I’ve had during my vacation in Puerto Rico. Great service, nice ambiance.
   

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4. S

   Susie

   VIP

   Toledo

   34 reviews

   5.0

   34 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding! So glad we saved this for our last night out!
   

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5. M

   Maritza

   VIP

   Caribbean

   24 reviews

   4.0

   24 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food is incredible and service was very good. We sat at the bar and had a lot of fun. Nice music.
   

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6. R

   Rachel

   VIP

   San Francisco

   12 reviews

   5.0

   12 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic! Fun and creative takes on PR dishes. Great cocktails.
   

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7. H

   Harry

   VIP

   Caribbean

   3 reviews

   3.0

   3 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Pizza was soso Fried pork was dry and tough Cheese Quesadilla was outstanding Pot de creme was fantastic Coffee ok not great which is surprising in PR
   

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8. T

   Teryluz

   VIP

   Chicago

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. A little pricey but worth the splurge.
   

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9. A

   Amaury

   Caribbean

   1 review

   3.0

   1 review

   Dined on 15 December 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   I recently visited with high expectations, but unfortunately, my experience fell a bit short. While the atmosphere and service were pleasant, I was disappointed to find that several menu items I had been looking forward to were unavailable. This left me with limited options, and I ended up only enjoying the drinks and the ceviche. The drinks were well-crafted, and the ceviche was fresh and flavorful, but I couldn’t help feeling that the experience was incomplete without being able to explore more of the menu. I’m giving 3 stars because I believe the restaurant has potential, but I hope they can address the issue of unavailable menu items to ensure a more satisfying visit for guests in the future.
   

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10. J

    Jennifer

    Los Angeles

    2 reviews

    3.0

    2 reviews

    Dined on 14 December 2024

    1. Overall 3
    2. Food 1
    3. Service 5
    4. Ambience 5

    I brought my friend for her birthday and we were very disappointed. The ambience and cocktails were great. The food is way too overpriced for the quality and quantity.
    

    SantaellaResponded on 15 December 2024

    Thank you for sharing your feedback. I’m glad to hear you enjoyed the ambiance and cocktails, but I’m truly sorry the food didn’t meet your expectations. We strive to provide a dining experience that reflects the quality and value our guests deserve, and it’s disappointing to hear we fell short during such a special occasion. Your feedback is invaluable, and I’ll share it with our team to help us improve. Thank you for bringing your concerns to our attention, and we hope to have the chance to provide a better experience in the future.
    

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