Serafina Miami

Review summary

1. M

   Melisha

   VIP

   Fort Lauderdale

   12 reviews

   2.0

   12 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   My burger was burnt. We waited 45 minutes for our food to come while a table that was there 15 minutes after us received their appetizers and entree.
   

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2. D

   Daniel

   Fort Lauderdale

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Buen servicio y la comida sabrosa. El lugar es agradable. Todo bien y todo correcto
   

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3. B

   Brian

   VIP

   New York City

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Amazing food and service, Alonzo was one of the best servers we have ever experienced in all our Florida trips.
   

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4. S

   Shelley

   VIP

   Dallas

   15 reviews

   1.0

   15 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I know it was Valentine’s Day but it was also my wife’s birthday. We shopped all day and made reservations to Serafina. We were sat at a temporary table that wouldn’t even hold a glass up. We asked if we could please move. Then they sat us basically in the mall and the restaurant is very large. Waiter kept rushing us and telling us that we need to hurry up and put our food in. Wine is way overpriced and the service was abysmal. Food was just so so. 
   

   Serafina MiamiResponded 2 days ago

   We’re truly sorry to hear that your experience didn’t meet expectations, especially on such a special occasion as your wife’s birthday. While Valentine’s Day is one of our busiest nights, that should never compromise the quality of your experience. We apologize for the seating arrangement and any feeling of being rushed—this is not the level of service we strive for. Your feedback on the wine pricing and food is also appreciated, and we’ll be sharing it with our team. We’d love the opportunity to make it up to you and provide the exceptional dining experience you deserve. Please reach out to us directly so we can personally ensure a better visit next time.
   

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5. M

   Michael

   Caribbean

   7 reviews

   5.0

   7 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Although our meal was quick (apps came out really fast) our service, the taste, the value was there and what you would expect from Serafina. Would absolutely go back.
   

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6. C

   Cristina

   Anchorage

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 2

   We did go out for Valentine’s night. They gave us a table very close to the kitchen and it was very noisy. The food was good and the waitress was fantastic. I had a bottle of Prosecco, it was in a excellent temperature. Overall we enjoyed the experience. I will definitely try it again.
   

   Serafina MiamiResponded 2 days ago

   Thank you for spending your Valentine’s night with us! We’re delighted to hear that you enjoyed the food, the fantastic service from your waitress, and the perfectly chilled Prosecco. We appreciate your feedback about the seating and truly apologize for the noise near the kitchen. On your next visit, please let us know your seating preference, and we’ll be happy to accommodate you with a quieter, more comfortable spot. We look forward to welcoming you back soon!
   

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7. B

   Barry

   Key West

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   First time experiencing this restaurant and really enjoyed it. Our server was fabulous and it turned out to be a great Valentine’s dinner.
   

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   Serafina MiamiResponded 2 days ago

   Thank you for choosing to spend your Valentine’s dinner with us! We're thrilled to hear that you had a wonderful first experience and that your server made it even more special. We truly appreciate your kind words and hope to welcome you back for many more great meals in the future!
   

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8. A

   Arna

   Miami

   7 reviews

   3.0

   7 reviews

   Dined on 3 February 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Manager was not helpful when we had a problem with one of the meals
   

   Serafina MiamiResponded on 8 February 2025

   We're sorry to hear that your experience didn’t meet expectations. We always strive to resolve any issues promptly, and we regret that we fell short in this instance. We would love to hear more details about what happened so we can address the situation properly. Please feel free to reach out to us at the restaurant so we can make things right.
   

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9. J

   Jessie

   VIP

   Washington DC

   47 reviews

   3.0

   47 reviews

   Dined on 3 February 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   My daughter and I went for dinner for some hearty Italian. We sat outside as the weather was nice - although given the repeating car alarms wished we had decided otherwise. We started with the lasagna eggplant - just ok and a bit tepid. About 2 minutes later that came (our appetizer) our main meals appeared. We felt rushed to say the least. Dinner was tasty - I had a pasta with vodka sauce and my daughter had rigatoni with meat sauce. Also - it was a bit awkward when the gentleman who put fresh Parmesan cheese on our pasta got it into my daughter’s drink. Overall just ok.
   

   Serafina MiamiResponded on 3 February 2025

   Dear Jessie, thank you for sharing your feedback. We’re glad to hear you enjoyed the flavors of your pasta dishes, but we’re truly sorry that other aspects of your experience didn’t meet expectations. We apologize for the rushed pacing of your meal, the tepid appetizer, and the mishap with the Parmesan. This isn’t the level of service we strive to provide, and we appreciate you bringing these issues to our attention so we can address them with our team. We’d love the opportunity to make things right. If you’re open to it, please reach out to us directly at the restaurant, so we can connect you with the right person to discuss your experience further. Thank you again for your valuable feedback, and we hope to welcome you back for a much-improved visit.
   

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10. J

    Jose

    Fort Lauderdale

    2 reviews

    3.0

    2 reviews

    Dined on 2 February 2025

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 5

    The food was “okay”, but it wasn’t what I expected, I didn’t like the price-quality ratio
    

    Serafina MiamiResponded on 3 February 2025

    Thank you Jose for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations, especially regarding the price-quality ratio. We always strive to provide great value through the quality of our food and service, and we appreciate your input as it helps us improve. We hope you’ll give us another chance in the future to provide a better experience.
    

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