Serenade American Brasserie

Review summary

1. S

   Stacey VIP

   Austin8 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   The restaurant was moderately busy on a Thursday evening; however, our service was very slow. Every part of the meal took much longer than it should have. We ordered second drinks half way through the first ones because the first ones took so long to arrive. The table next to ours arrived after us, had twice as many people, and their food arrived the same time ours did. The sea bass was very good; however, my husband’s NY Strip was tough and over priced for the quality. We ordered dessert before dinner was complete because of the slow service to that point. Unfortunately, we had to cancel it because it took longer than 20 minutes to arrive and we needed to leave. Our server was polite and attentive when available. For a high end dining experience, we were disappointed and most likely would not recommend the restaurant or dine here again.
   

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2. A

   Andrew

   Denver103 reviews

   2.0

   Dined on 2 March 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Typical hotel brunch / breakfast food and not especially rememberable _
   

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3. RS

   RommelS

   Austin8 reviews

   4.0

   Dined on 2 March 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Very nice remodel of what used to be trace at the W. French bistro type cuisine and atmosphere, quaint and elegant decor. Great food at good value.
   

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4. N

   Nick VIP

   Greater Boston10 reviews

   4.0

   Dined on 2 March 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food was good. Beef tartare was memorable. Drinks were really good. Ambiance needs some improvements, very beautiful restaurant but it’s way too bright in there. They need the lower to lighting significantly to create a more intimate atmosphere. Need to expand the dinner menu. Tomahawk was good but have as much better for less in Austin. The fact that that’s the only steak option at $200+ is a bit ridiculous. Tons of potential if you ask me but they need to rethink some of the menu items and lower the brightness of the lighting. Also, wine by the glass can improve, for a high end hotel/restaurant, there should be more thought to the “by the glass list” vs the “safe” mainstream options they offer.
   

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5. OT

   OpenTable Diner

   Toronto1 review

   5.0

   Dined on 26 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic restaurant. Food was delicious and service was superb! Definitely recommend.
   

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6. S

   Sosha VIP

   Chicago1 review

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter Eric was absolutely fabulous. So patient with us and gave amazing recommendations.
   

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7. S

   Sharon VIP

   Austin51 reviews

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente service. Beautiful restaurant environment. Superb cocktails
   

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8. J

   Jasmine VIP

   Philadelphia1 review

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Please do not overbook your guests in the future. We ended up waiting an hour and 10 minutes with a reservation (we were told 20 more minutes a few times which was annoying). we pre-paid the whole dinner in advance so we couldn’t even walk away Even if we didn’t have to wait, food wasn’t that great so it made us more upset. Overpriced. Slow service. after we got seated, took 10 minutes for a server to come to our table. Took additional 20 minutes to finally get our drinks We will not come back
   

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9. V

   Vladimir

   San Francisco1 review

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   We came in for a 7pm bar seat reservation on Valentine’s Day and didn’t get seated until 8:15, and that was after pointing out to the hostess that there was a ton of empty bar sets, to which she replied, “oh,” and then sat us. Once seated we were ignored for 15 minutes before our order was taken, but then we finally ordered the Valentine’s Day menu with the wine pairings. We noticed there was still a bunch of people in the waiting room wanting to be seated, and we were surrounded by a ton of empty seats and tables in the dining room, so the whole thing was super confusing. For the first course, we both did the hamachi crudo paired with Chardonnay (which didn’t come out until after 9pm) and while the dish was pretty good, they gave us our wine pairings 10 minutes after our food came out and it wasn’t even Chardonnay (it was Prosecco lol). Also, even though we got the same meal, one of ours came out on a plate and the other one came out in a bowl. Not the best look. For the second course, we waited more because they forgot what course we were on and had to ask and figure it out. I got scallops while my fiancé got the short rib. We got our correct wine pairing and the scallops were good, but the short rib tasted like a typical mid budget catering meal. The last part was the dessert, which was probably the best part. The presentation was really nice and it tasted good. We asked for the bill when the dessert came out but we didn’t get it for another 20 minutes. At this point the dining room was pretty empty but we still saw people waiting to be seated. When we finally got the bill, a waitress came out to give us someone else’s order of scallops and at this point we thought it was a joke considering how empty the dining room was and how hard it is to mess it up at that point. In summary, this place was woefully unprepared and did not rise to the occasion, but it was at a point where it was pretty comical and entertaining for my fiancé and I so we had fun.
   

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10. S

    Shawn VIP

    Austin1 review

    2.0

    Dined on 15 February 2025

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 4

    It was a preset menu for Valentine’s Day. The food looked and tasted like something you would get in a banquet hall, and the service was extremely slow and terrible. Then the bill was inaccurate when delivered at the end.  The decor, layout and atmosphere of the restaurant was nice. 
    

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