Shula's Steak House - Gainesville

Review summary

1. C

   Clark

   West Palm Beach

   147 reviews

   4.0

   147 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   It’s sadly quiet at 6-7pm during our visit. Steaks were excellent and were picky. Cajun shrimp app was very good as well. We ate quickly before a show so did not sample much else but the lobster Mac & cheese which is not nearly on par with the steak. Ambiance would be exceptional if it was busy. Great decor and very attentive friendly service.
   

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2. B

   Brittany

   New York City

   3 reviews

   2.0

   3 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   We were literally the only people in the restaurant. The waitress was nowhere to be found. People in our party had to leave to order drinks at the bar. Food service was incredibly slow for us to be the ONLY people in the entire restaurant. Very disappointing.
   

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3. M

   Meredith

   Denver

   2 reviews

   5.0

   2 reviews

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was excellent. He was very personable and knew the art of service to diners…we thoroughly enjoyed our New Years dining experience. The food was very above par..delicious..and the ambience and surroundings were beautiful. An A plus grade to Shula’s at Hilton UF Conference Center.
   

   Shula's Steak House - GainesvilleResponded on 5 January 2025

   Thank you for the AMAZING 5 stars Meredith! We are delighted to hear you had a wonderful experience with us! We will certainly pass on the compliment to Devon and the team. We look forward to serving you again!
   

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4. OT

   OpenTable Diner

   Tallahassee

   2 reviews

   3.0

   2 reviews

   Dined on 24 December 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   We had a 6:30 reservation for six people on Christmas Eve. The restaurant was not crowded. We ordered our meals at 7:00 and were served at 8:15. The scallops, crab cakes and filet mignon were good. Our sides of mac and cheese, wild mushrooms, and fries were also good. The two orders of salmon were overcooked and very dry. The sides of Brussel sprouts and asparagus were overcooked and not edible. With wine, our meals were between 60 and 100 dollars each. We left more food on the table than we ate. I will not return.
   

   Shula's Steak House - GainesvilleResponded on 5 January 2025

   Good evening, thank you for dining with us, our apologies for not meeting or exceeding your expectations. We strive to create an amazing experience for our guests. We will discuss this with our team. Thank you for your feedback.
   

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5. M

   Michael

   Tampa

   3 reviews

   3.0

   3 reviews

   Dined on 22 December 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Did not meet expectations. Was expecting a fine dining restaurant and turned out to be a hotel experience. Located in the Hilton. No private entrance to Shula’s had to enter through hotel lobby, no valet, low light parking lot. Host greeted us showing us to table 3 other tables occupied at time. Lighting of dining area was bright not set for evening dining. Very limited wine list and server opened bottle and pour both glasses without allowing sampling. Ordered charcuterie tray for appetizers. The meets and cheeses appeared to have been prepared in advance, not fresh in appearance or taste. Our main course arrived and was good, but not fabulous. While dining our completed dishes were not removed, water was never refilled, server never poured additional glasses of wine. Upon leaving I noticed two tables not bussed which were not used while we dined and food scraps on floor.
   

   Shula's Steak House - GainesvilleResponded on 24 December 2024

   Good afternoon Michael, thank you for dining with us, our apologies for not meeting or exceeding your expectations. We strive to create an amazing experience for our guests. We will discuss this with our team. Thank you for your feedback.
   

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6. L

   Liz

   Nevada

   18 reviews

   5.0

   18 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was very good, from the shrimp caesar salad to the surf and turf. No complaints.
   

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   Shula's Steak House - GainesvilleResponded on 24 December 2024

   Thank you for dining with us Liz and for the AMAZING 5 stars! We look forward to you dining with us again!
   

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7. G

   Gayle

   Charleston

   2 reviews

   5.0

   2 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food tasted as good as it looked. The ambiance was great.
   

   Shula's Steak House - GainesvilleResponded on 1 December 2024

   Thank you, Gayle, for dining with us. We will certainly pass on your outstanding 5 STARS!
   

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8. M

   Meg

   Orlando

   1 review

   2.0

   1 review

   Dined on 23 November 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Took more than 45 mins to get salad, hour and a half for entrees. Server hardly ever checked in, drink refills were almost non-existent.ambiance was no different than any other hotel restaurant, other than the trophies at the front door nothing was reminiscent of football or said this is Shula’s. Food when it arrived was not well seasoned and half of it was cold.
   

   Shula's Steak House - GainesvilleResponded on 1 December 2024

   Good day Meg, I'm sorry to hear that your experience was not amazing. We will discuss with our team to ensure proper steps are followed with every guest, every time. Additionally, we will spend time with Culinary, all steaks are to be properly seasoned.
   

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9. J

   Jeff

   Atlanta

   2 reviews

   3.0

   2 reviews

   Dined on 22 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Hadn't been to any Shula's in 20+ years, was excited to return as I've always had tremendous meals there. Not sure if this was due to the fact that this location is in a hotel vs. stand alone but was quite disappointed. Service was great, super nice people. But the food just wasn't what I remembered. Steak was mediocre, didn't have lobster tail available, scallops were dry and essentially uneatable. Even the fries were overcooked and dry. Was ready for the exceptional meal that I've enjoyed there many times in the past and left truly disappointed.
   

   Shula's Steak House - GainesvilleResponded on 1 December 2024

   Jeff, thanks for your return to Shula's. I'm sorry to hear about your culinary experience. We will discuss all commentary with our team to ensure recipes and formulas are followed. Again, we apologize that we did not meet your expectation.
   

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10. C

    Cam

    New Orleans

    1 review

    5.0

    1 review

    Dined on 7 October 2024

    1. Overall 5
    2. Food 1
    3. Service 5
    4. Ambience 5

    Food could’ve been seasoned better but the drinks phenomenal.
    

    Shula's Steak House - GainesvilleResponded on 22 October 2024

    Cam, thank you for dining with us and providing feedback. We will discuss our seasoning with the team. Thank you for the 5 stars! Look forward to seeing you again.
    

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