Sky Creek Kitchen - Delta Hotel Southlake

Review summary

1. S

   Sean

   Dallas

   1 review

   2.0

   1 review

   Dined on 9 November 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   No music going in the dining area. Food was alright. Drinks from bar were eh. If you’re looking for upscale dining, I would recommend going to another restaurant. If you’re staying at the hotel and don’t feel like going out, this would be the easiest option!
   

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2. J

   Jane

   Austin

   2 reviews

   1.0

   2 reviews

   Dined on 4 October 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   The restaurant and bar were very understaffed, in particular the kitchen staff and bartenders, and we waited over an hour for our food. When we finally hailed someone to take our drink order, it was only after complaining to the manager that we finally got those half an hour later. Our steak and pork chop were served with a butter knife rather than a steak knife making it almost impossible to eat. My friend finally picked up his pork chop and ate it by hand. On the plus side, our waitress was a delight and hard worker but unfortunately could not keep up without support from the kitchen and bar staff. The cornbread served before dinner was delicious.
   

   Sky Creek Kitchen - Delta Hotel SouthlakeResponded on 18 October 2024

   Dear Jane, We are deeply sorry for the experience you had during your recent visit. We sincerely apologize for the understaffing issues that led to delays in service and the inconvenience you faced with your meal. We have recognized this problem and have since implemented new strategies to ensure our kitchen and bar staff are fully supported. We appreciate you recognizing our hardworking waitress and the delicious cornbread. We would love the opportunity to make this right. Please contact our Assistant General Manager at (682)-477-4601, so we can address your concerns personally and ensure your next visit is exceptional. Thank you for your feedback, and we hope to welcome you back soon.
   

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3. R

   Rabia

   Las Vegas

   1 review

   1.0

   1 review

   Dined on 15 September 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   I reserved 6 seats for my daughter’s birthday. We reached 10 mins late, their was no one to receive us we waited another 10 mins then a bar attendant came and help us seated. They pulled the girls again thinking they have reserved room. Poor service only two waiters were working and one of them was rude. Food was bad. They left the check with girls even though I told them I will be back to pay. I waited 15 just for a waitress to bring my card after charging the bill, worse worse place to go pls don’t waste your money on this restaurant. I never wrote reviews but this place is a trash in Southlake.
   

   Sky Creek Kitchen - Delta Hotel SouthlakeResponded on 20 September 2024

   Dear Rabia, Thank you for your feedback. We’re sorry for the delays and poor service you experienced during your daughter’s birthday, and how we failed to make it a special day. This is not our standard, and we are addressing the service issues to our department manager to prevent this in the future. We also apologize for the food quality and the mishandling of the check. Your comments are being reviewed to improve our processes. Please contact our assistant general manager at (682)-477-4601 so we can make it right for you. Thank you
   

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4. F

   Fred

   Dallas

   4 reviews

   4.0

   4 reviews

   Dined on 14 September 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Interesting that restaurant was practically empty on a Friday night. However food was excellent and service from the bar area was also excellent.
   

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5. A

   ALEJANDRO

   New York City

   1 review

   2.0

   1 review

   Dined on 7 September 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Bad service. Kitchen was very slow, dirty dishes….
   

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6. P

   Paul

   Dallas

   7 reviews

   vip
   5.0

   7 reviews

   Dined on 10 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hidden gem. Love this place. Service, Food, and atmosphere are great! Don’t under estimate because it is in a Marriott. This place is great!
   

   Sky Creek Kitchen - Delta Hotel SouthlakeResponded on 12 August 2024

   Thank you for your stellar rating, we are thrilled to hear that you enjoyed your experience with us. Please let us know when you will be back we will have your table waiting!
   

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7. OT

   OpenTable Diner

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined on 16 June 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was outstanding from the moment we entered until we left. Everyone was welcoming and the food was delicious.
   

   Sky Creek Kitchen - Delta Hotel SouthlakeResponded on 27 June 2024

   Thank you for taking the time to share your experience with us. Please let us know when you would like to dine with us again we will have your table waiting!
   

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8. OT

   OpenTable Diner

   Dallas

   3 reviews

   vip
   4.0

   3 reviews

   Dined on 12 June 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great spot, service was friendly and prompt, and food was presented well and tasted great. Unfortunately, the restaurant is right next to a hallway bar that happened to have a convention going on, so it was loud. Likely great when no convention going on though.
   

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9. OT

   OpenTable Diner

   Dallas

   3 reviews

   2.0

   3 reviews

   Dined on 12 May 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   The food was not worth the price. The open kitchen workers did not seem happy. Service was slow and you’re watching the cooks not making your food.
   

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10. BS

    BobS

    Southwest Florida

    10 reviews

    vip
    3.0

    10 reviews

    Dined on 12 May 2024

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 2

    Positive: Food was great. Host was responsive. Negative: Waiter service was below expectations based on this class of restaurant. Non-attentive, not efficient, overwhelmed. Lots of people running around doing stuff but they don’t work as a team and no one seemed to enjoy working there.
    

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