Smashing Grapes - Columbia

Review summary

1. R

   Robert

   Baltimore

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   The food and the service was excellent. I especially appreciate the house-made pasta - I had the vodka-crab-penne, they were excellent. We had a very nice evening. BUT I DO NOT APPRECIATE BEING CHARGED FOR USING A CREDIT CARD Given that this is not a cheap restaurant - $ 35 for Penne Vodka with some crabmeat e.g - but again, they were excellent - how other than a credit card are you supposed to pay a $ 230 bill , that's not the amount of cash one carries around. I'd rather pay 36 $ for the penne and not have to bother with cash or credit
   

   Smashing Grapes - ColumbiaResponded today

   Robert, thank you for sharing your review-we are sorry to hear that our inevitable cc surcharge has discouraged you from offering a positive review of the restaurant. Titan Hospitality has made a conscious decision to be as transparent and honest with our consumers as possible-while all restaurants have adjusted pricing to off-set this cost, most decided to increase their menu prices across the board by at least 5%. We felt that this was unethical to those patrons that chose to pay in cash; we feel strongly that we remain transparent in all that we do. We appreciate your business, and we hope you will understand our need for implementing this policy; we hope you will consider visiting us again soon. With Gratitude, The Team at Smashing Grapes Columbia
   

   Is this helpful?

   Report
2. O

   Olu

   Washington DC

   6 reviews

   2.0

   6 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Our waitress Ryan was very slow and did not seem to pay attention. Our food took an hour to come to our table and the apology felt half hearted. We maintained a positive attitude throughout despite the poor service.
   

   Is this helpful?

   Report
3. K

   Kimberly

   Richmond

   9 reviews

   2.0

   9 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 5

   Our group of five experienced a 75-minute wait for our order, and unfortunately, each entree had some issues. However, our waitress was fantastic, and to make up for the trouble, the manager, Andy, offered us complimentary champagne and adjusted the bill. The portion of my meal that I enjoyed was delicious. The ambiance was beautiful, and the other staff was friendly and apologetic for our long wait and meal. I’m willing to give the restaurant another chance, as I believe this was just an isolated incident related to staffing.
   

   Smashing Grapes - ColumbiaResponded 1 day ago

   Kimberly, thank you for your review-while we are happy to know that our team did their best to remedy what could have been a bad situation,, we are sorry that your overall experience was not positive. Thank you for taking the time to share your feedback so we can improve! If you would kindly email us at columbia@smashinggrapes.c0m with a copy of your review, date dined & location, we will work hard to remedy this and prove we can do better. With Gratitude & Apologies, The Team at Smashing Grapes Columbia
   

   Is this helpful?

   Report
4. E

   Ernestine a

   Baltimore

   8 reviews

   2.0

   8 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   The ambience was lovely. The appetizers were great but minute portions. The main dishes- branzini was bland, the pasta dishes tasted like canned food. We wanted to try the desserts but after a 35 minute wait for our waitress to get our orders, after a 30 minute wait for the dessert menu, we decided to leave. It’s a no return for me. I wanted Christmas Eve to be special, but I give this restaurant a miss!
   

   Smashing Grapes - ColumbiaResponded 6 days ago

   Ernestine, thank you for your review-we are so sorry to hear that you did not enjoy an excellent dining experience with us this Christmas Eve, and we appreciate you taking the time to share your feedback so we can work hard to improve. If you would kindly email us at columbia@smashinggrapes.c0m with a copy of your review, date dined & location, we will work hard to remedy this and prove we can do better. With Gratitude & Apologies, The Team at Smashing Grapes Columbia
   

   Is this helpful?

   Report
5. D

   Delores

   Baltimore

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall, the service, food, and atmosphere were excellent. I’m so glad we chose to have our Christmas Eve dinner here!
   

   Smashing Grapes - ColumbiaResponded 6 days ago

   Delores, thank you so much for your 5-star review! We are delighted to hear that your experience dining with us was top-notch this holiday season and we are so grateful to you for taking the time to share your positive experience & offer your recommendation! Thank you, and we look forward to welcoming you back to our table again very soon! With Gratitude, The Team at Smashing Grapes Columbia
   

   Is this helpful?

   Report
6. B

   Brenda

   VIP

   Baltimore

   3 reviews

   3.0

   3 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Nice ambiance, good food, but it took us a long time to get appetizers and main course on what appeared to be a light day. Not recommended if you have limited time for lunch.
   

   Smashing Grapes - ColumbiaResponded 6 days ago

   Brenda, thank you for your review-we are disappointed to learn about this slow service experience, and we appreciate you taking the time to let us know so we can address our team and improve. Thank you, and we hope to have the chance to serve you again soon to prove we can earn those 5 stars! With Gratitude, The Team at Smashing Grapes Columbia
   

   Is this helpful?

   Report
7. N

   Nana

   VIP

   Raleigh

   12 reviews

   2.0

   12 reviews

   Dined on 23 December 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   Poor and very slow service. Took almost an hour before our waitress took our food order. We waited a while for our drinks also. Seems like the waitress was overwhelmed. We were celebrating my mother’s birthday and I made it a point to mention this on 2 separate occasions but they did nothing for her. She didn’t even get an acknowledgment or free dessert. Won’t be returning.
   

   Smashing Grapes - ColumbiaResponded 7 days ago

   Thank you for your review-we are so sorry to hear about this negative service experience with us, for which we can offer no excuse, and we appreciate you taking the time to let us know so we can address our team and improve. If you would kindly email us at columbia@smashinggrapes.c0m with a copy of your review, date dined & location, we will work hard to remedy this and prove we can do better. With Gratitude & Apologies, The Team at Smashing Grapes Columbia
   

   Is this helpful?

   Report
8. k

   ken

   Washington DC

   4 reviews

   4.0

   4 reviews

   Dined on 22 December 2024

   1. Overall 4
   2. Food 4
   3. Service 1
   4. Ambience 5

   The service was terrible….poorly trained staff!!! Food was very good but, over priced
   

   Smashing Grapes - ColumbiaResponded 7 days ago

   Ken, thank you for your excellent review-while we are pleased to learn you enjoyed your meal, we are so sorry about the poor service. Thank you for taking the time to let us know so we can work hard to improve, and we hope to have the opportunity to serve you again soon to prove we can earn those 5 stars! With Gratitude, The Team at Smashing Grapes Columbia
   

   Is this helpful?

   Report
9. I

   Indigo

   San Francisco

   4 reviews

   4.0

   4 reviews

   Dined on 22 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   There weren’t many people there but the food was good and wasn’t a long wait.
   

   Smashing Grapes - ColumbiaResponded today

   Indigo, thank you for your excellent review! We are so pleased to learn you enjoyed a wonderful dining experience with us and we look forward to serving you again soon to prove we can earn those 5 stars! With Gratitude, The Team at Smashing Grapes Columbia
   

   Is this helpful?

   Report
10. K

    Kareem

    Baltimore

    2 reviews

    5.0

    2 reviews

    Dined on 21 December 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Loved the atmosphere we were the first customers there. The manager (Andy) was helpful and pleasant to talk to. Our waiter was knowledgeable and paired us with great wine with our meals. Won’t be our last visit. Worth every penny.
    

    Smashing Grapes - ColumbiaResponded on 23 December 2024

    Kareem, thank you so much for your 5-star review! We are thrilled to learn that you enjoyed the exceptional dining experience we strive for and you deserve on your first visit, and we are so grateful to you for taking the time to share your positive experience & offer your recommendation! Thank you, and we can't wait to serve you again very soon! With Gratitude, The Team at Smashing Grapes Columbia
    

    Is this helpful?

    Report