Smith & Wollensky - Burlington

Review summary

1. I

   Ivette

   Greater Boston11 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone was very nice and accommodating love it there
   

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2. E

   Eric

   Greater Boston101 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   We had high expectations of the Burlington restaurant having dined at numerous other Smith & Wollensky locations before. The decor had a modern flair to it and the conversation level was loud. Floor and wall coverings need to be added in order to have a comfortable conversation. The food was mostly excellent - the only issue being my wife's filet medallions being over cooked. However the manager was quick to apologize, took it off the bill and comped our deserts. The big disappointment was our server. At best she was condescending and at worst - uninterested in us and disappeared for long moments at a time. In addition, she had a "system for serving" - and there was no deviation - thus no bread for the table until after the full order was in, and appetizers could not be ordered until our cocktails were ordered and delivered. Her body piercings and plentiful tattoos completed her "I don't give a F***" demeanor towards us. Not sure we will be back anytime soon.
   

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3. K

   Kenia

   Greater Boston4 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   I had the Dine Out experience for our anniversary, and honestly, it wasn’t worth it. The server wasn’t very friendly, and the starter was disappointing. We had the pea soup, which was really bad, and the sweet carrot dish, which I do not recommend. The steak was good, but the sides were just okay. We love doing Dine out as we can see how the restaurant is and see if we want to come back for more but I was disappointed
   

   Smith & Wollensky - BurlingtonResponded today

   Hello, My name is Sam, I’m the GM here at S&W Burlington. I would like to thank you sincerely for reaching out to me in detail about your less than perfect experience at our location. I have just assumed control of the store about 5 months ago and I'm aware of the areas of opportunity under my new regime. If it is possible, I would like to set a call up with you at your earliest convenience regarding your time with us. I am available today, tomorrow, or if there is another time that suits you better, I am happy to accommodate. I look forward to hearing from you soon. Thank you so much for your continued support of our brand, your time, and consideration of dining with us. Sincerely, Sam Caltagerone
   

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4. P

   Patty

   Greater Boston1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was excellent We did the restaurant week menu Our server was excellent His name was Javier
   

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5. OT

   OpenTable Diner VIP

   Greater Boston5 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   The service was very slow. I took too long to get out entrees from the time we ordered. Not overly impressed. I would pick Capital Grille, Ruth's Chris, Eddie V's any day over this.
   

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6. L

   Laura

   Greater Boston7 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 5

   Server was not up to your usual standards. She never smiled and wasn't personable at all. She rarely checked back with us other people did. She was very slow. We were there for lunch about 2 hours. She's not up to your usual standards. I had the lunch sirloin which was very fatty. I mentioned it to one of the staff and was told that sirloin is fatty. I've been to S&W many times and have not had steak this fatty before. Also, the menu stated that it came with mashed potatoes (again I've had it many times before) and this came with baked. When I told the server she said it comes with baked potatoes. I told her it shows mashed potatoes on the menu. She must have spoken to someone because a manager came out with a bowl of mashed potatoes. I have been to S&W many times, a couple of times with my family, and this was not up to your usual standards. The main issue was the server.
   

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7. L

   Leslie

   Greater Boston5 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   Our experience at S & W is based on the Dine Out Boston reservation we made. Overall the food and presentation were very good, although I expected the NY sirloin to be a little better. It was done perfectly medium rare though. They have done beautiful renovations; the evening atmosphere with dim lighting is very nice; we enjoyed having a booth compared to being at a table that appear to be quite close to each other. With all that said, unfortunately we had a server who barely greeted us, and who did not make an effort to make us feel welcome. She did not explain the 2 menus, given to us by the very friendly host; we could not find the wine list, but eventually found the digital folder containing lists of fine wines. We had to look for her for more water and were only asked once if we were satisfied with our meal. All the other waitstaff looked friendly and seemed very accommodating to their guests. In my opinion, this server needs more training in how to greet her guests and how to be more attentive, with a smile.
   

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8. K

   Kim VIP

   Greater Boston163 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   A nice option for Dine Out Boston but otherwise not reasonable. Prices very high.
   

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9. m

   maria

   Greater Boston3 reviews

   2.0

   Dined on 8 March 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 5

   Very disappointed with our experience. We tried the Restaurant Week menu along with appetizers and wine, but nothing met fine steakhouse standards. The split soup, carrot salad, and potatoes with onions were all served cold and didn’t taste fresh. The steak tartare with bone marrow—one of my favorite appetizers—was overpowered by capers and mustard, masking what I assume was a good cut of meat. Ordered my steak medium-rare, but it came out a solid medium. The cheesecake was hard and had a fridge-like taste, so I could barely eat a bite—and trust me, I was still hungry after rejecting most of the dishes. Unfortunately, this visit was a letdown. On a positive note: wine and asparagus were excellent!
   

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10. OT

    OpenTable Diner

    San Francisco1 review

    4.0

    Dined on 7 March 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    We did the dine around for 6. The food was good and the service was great, but a little disappointed in the portion size for the table. There were 6 adults with one maybe medium size potion of the potato hash browns which was not enough so we asked for another serving which they brought to us.They were very tasty! When they brought the rolls it was only enough for 5 people so we had to ask for more. They were very accommodating but should not have had to ask for more!
    

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