Smoke Shack

Review summary

1. D

   David

   VIP

   Milwaukee

   5 reviews

   1.0

   5 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We waited for over an hour for our order to be served and had to rush through dinner to make it to the show we were going to. Additionally, the “brisket” sandwich was all fat and inedible. We will not be returning.
   

   Smoke ShackResponded 4 days ago

   Hi David. We’re sorry to hear that your experience didn’t meet expectations. We always strive to provide timely service and high-quality food, and it’s disappointing to learn that we missed the mark for you. Our brisket is carefully smoked for hours to achieve the best flavor and texture, but if anything was off with your meal, we would have been happy to address it right away. We appreciate your feedback and will share it with our team to ensure we continue improving. If you’d be open to giving us another try, we’d love the opportunity to provide the experience we’re known for. Rachael, GM
   

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2. R

   Rob

   Minneapolis

   1 review

   5.0

   1 review

   Dined on 21 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Alan was a great server. Food was outstanding. Will come back whenever I'm in Milwaukee and need a ribs fix.
   

   • 

   Smoke ShackResponded 7 days ago

   Hi Rob! We agree, Allan is pretty awesome and we're lucky to have him on our team. Can't wait to see you again when you're in town for those spares. See you soon!
   

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3. E

   Eli

   Milwaukee

   2 reviews

   5.0

   2 reviews

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We frequent the Smoke Shack fairly often and for good reason. The food is always top notch and our service was fantastic. We sat outside in the enclosed area with the fire tables which made it perfectly comfortable for “outside” seating. Their bourbon selection is fantastic and the Valentine’s Day dessert special was outstanding.
   

   Smoke ShackResponded on 15 February 2025

   Hi Eli! Wow, so glad we could help to make your Valentine's Day special - and yeah, that shortcake was killer. Super excited to add it to the new menu 😉 Can't wait to have you back! Cheers!
   

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4. B

   Brian

   Minneapolis

   2 reviews

   5.0

   2 reviews

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great value, and great service. Perfect!
   

   Smoke ShackResponded on 15 February 2025

   Hi Brian! Thanks so much for the stars ⭐⭐⭐⭐⭐ We appreciate it and we appreciate YOU! Hope to see you again soon!
   

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5. L

   Lori

   Seattle

   1 review

   3.0

   1 review

   Dined on 31 January 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Brisket was good, also had pulled pork, but personally didn’t care for the Brussels sprouts and coleslaw lacked flavor. We tried the pulled pork egg rolls as an app and enjoyed them.
   

   Smoke ShackResponded on 2 February 2025

   Lori, thank you for the review, and we are happy that the barbecued meat was the highlight of your meal. We love those pulled pork egg rolls; that is one of our top sellers for appetizers. Sorry to hear your sides were lacking in flavor, and I have alerted our team so we can adjust the flavor. We look forward to your next visit to see how we have improved!
   

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6. K

   Kathy

   VIP

   Milwaukee

   2 reviews

   5.0

   2 reviews

   Dined on 24 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great here. Good, service and general ambiance is wonderful!
   

   Smoke ShackResponded on 25 January 2025

   Hi Kathy! Thanks so much for taking the time to leave us those stars! We always appreciate it, and YOU!⭐⭐⭐⭐⭐
   

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7. A

   Andy

   San Francisco

   1 review

   3.0

   1 review

   Dined on 14 January 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Was looking forward to some good bbq, but left very disappointed. The meats tasted as if they were cooked days ago, dry and not up to temp. I enjoyed the sides very much, but for the price, I expected more from the smoked meats.
   

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   Smoke ShackResponded on 19 January 2025

   Hi Andy! Thank you for your feedback. We’re sorry to hear the smoked meats didn’t meet your expectations, as we strive for top quality and freshness. While we’re glad you enjoyed the sides, we understand the importance of getting the whole meal right. We’d appreciate the chance to make it up to you—please reach out to us at 414.431.1119 ex 2. Thank you for giving us the opportunity to improve! Cheers, Rachael, GM
   

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8. T

   Tim

   Chicago

   1 review

   3.0

   1 review

   Dined on 27 December 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Brisket was dry and ribs were overcooked and very Smokey. Service was great and sides were tasty but for being a bbq place the meat was not great
   

   Smoke ShackResponded on 29 December 2024

   Hi Tim! Sorry to hear we missed the mark on the Spares and Brisket during your visit - I'll pass your comments onto our culinary team. Thank for taking the time to let us know, it's the only way we get better. Cheers!
   

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9. C

   Christine

   Milwaukee

   1 review

   5.0

   1 review

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waited today was top notch. He was informative, calm, cool and knowledgeable. He made it a great experience. I had the seitan and my boyfriend has the pulled pork. Both were amazing and cooked perfectly. Great work, team!
   

   Smoke ShackResponded on 1 December 2024

   Thank you Christine for the 5 stars! We just updated our menu and we're glad to hear you enjoyed the Seitan. We are also happy to hear the service you received was great.
   

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10. A

    Amy

    Chicago

    1 review

    5.0

    1 review

    Dined on 17 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food and ambiance on the outdoor patio with fire tables. A great casual date night spot!
    

    Smoke ShackResponded on 20 November 2024

    Hi Amy! Thanks so much for taking the time to let us know, we appreciate you!
    

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