Souvlaki Greek Kitchen

Review summary

1. J

   Jo

   Birmingham

   2 reviews

   1.0

   2 reviews

   Dined on 21 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Absolutely shocking, waited over 45 mins for stone cold food with no apology!! We arrived half an hour earlier than our booking and was seated with no issues, and this was about 6.30 and there was only a couple of other tables occupied. We ordered drinks and then our food. The waitress didn’t hear me say our order properly as she wrote down pork which I didn’t say so I got her to check it with us and we corrected what was wrong. She didn’t seem the most friendliest of waitresses, or like she really cared. After our order went through the restaurant started to fill up and everyone else got served and food started to arrive for them. 45 minutes after placing our order, and witnessing several other tables that arrived after us receive their food I asked how much longer it was going to be. The waiter went to check and came back with part of our order which included a dish we didn’t order, so they still got it wrong. The dish they put on the table was stone cold and when I told them it was stone cold there was no remorse or apology so after almost an hour waiting we walked out. There was no apology and non of them really seemed to care. Shame really as the food looked lovely but the customer service was disgusting. We had 2 children with us as well and not only do they not do children’s menus, they made no effort to hurry things along, apologise or anything. The restaurant was pretty empty when we ordered so there was no excuses for what happened.
   

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2. G

   Gillian

   Edinburgh

   6 reviews

   4.0

   6 reviews

   Dined on 30 November 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   I’d say this place was okay, but it wasn’t great and I would’t recommend it to friends or family. The service was adequate, but not attentive, the food was acceptable (other than the octopus, which was delicious, but almost comically small - ONE tentacle for £14.95 is CRIMINAL), and it was on the expensive side generally for what was provided which was generic stuff
   

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3. E

   Elaine

   Glasgow

   1 review

   2.0

   1 review

   Dined on 5 October 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Service very slow ,didn’t feel they had enough staff. Food very average -not great value for money Don’t think I would go back
   

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4. G

   Garry

   Newcastle

   7 reviews

   4.0

   7 reviews

   Dined on 21 September 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 2

   Great food and excellent portions, we were very full.
   

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5. D

   Diana

   Edinburgh

   3 reviews

   5.0

   3 reviews

   Dined on 3 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Flavoured food and very tasty. Staff was incredibly friendly. Will definitely be back
   

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6. Y

   Yvonne

   Edinburgh

   1 review

   3.0

   1 review

   Dined on 31 August 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Read about poor service but was perfectly fine on my visit. Food would have scored higher if it had been warmer and the skepasti didn’t have enough chicken in it so reduced value for money. It was lunch time I went so ambience might be better in the evening when it’s busier
   

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7. S

   Susan

   Edinburgh

   13 reviews

   1.0

   13 reviews

   Dined on 30 August 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   A very small and expensive plate of dried up Moussaka! Staff were inattentive and when I mentioned the poor quality of the main course, he just shrugged his shoulders.
   

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8. A

   Amanda

   Edinburgh

   1 review

   3.0

   1 review

   Dined on 28 August 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We went here (visitors to Edinburgh) as we like Greek food but it was a bit disappointing to be honest. The food was ok, we had gone in earlier in the day to book a table to be told we had to do it online, no they couldn't just take our name and reserve a table. I was kind of expecting something a little bit more special, it's ok for an everyday meal but I wouldn't go there for a celebration.
   

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9. R

   Rosanna

   Edinburgh

   5 reviews

   5.0

   5 reviews

   Dined on 24 August 2024

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 5

   Very good food. Simple & delicious. Service a bit chaotic
   

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10. D

    David

    Edinburgh

    1 review

    4.0

    1 review

    Dined on 22 August 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    Ask for a table upstairs as it seems more comfortable there.
    

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