Spoke & Wheel - Sedona

Review summary

1. D

   Donna

   Pittsburgh

   11 reviews

   5.0

   11 reviews

   Dined on 28 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent burgers and unique cocktails. Friendly service and very nice place
   

   Spoke & Wheel - SedonaResponded on 20 November 2024

   Thank you, Donna, for your kind words and glowing review! We’re thrilled you enjoyed our excellent burgers, unique cocktails, and the friendly service. It’s wonderful to hear that our atmosphere made your visit special. We appreciate your recommendation and look forward to welcoming you back for another great experience soon!
   

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2. B

   Bill

   Houston

   3 reviews

   3.0

   3 reviews

   Dined on 10 October 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   They did not recognize I had a reservation Seated us in the back even though there was no on in restaurant Food average Fish and chips. Fishy
   

   Spoke & Wheel - SedonaResponded on 15 October 2024

   Hello Bill, We apologize for the miscommunication regarding your reservation. Lots of really good changes coming to Spoke & Wheel over the next several months and we look forward to having you and everyone else join us. Your feedback is greatly appreciated. Thank you.
   

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3. k

   karen

   VIP

   Charleston

   37 reviews

   1.0

   37 reviews

   Dined on 7 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   WOW… that was an experience I would not want to repeat! First, the restaurant/tavern does not have ambience. The tables look like a rundown diner facing the bar. For a tavern, they had few beer choices… WHAT! Secondly, the waitress took our order for well-done hamburgers and we waited and we waited and waited for the food at least a minimum of 45 minutes. It was not busy, early and the waitress never even checked on us. When the hamburgers finally arrived they were pink and raw in the middle! At with point we had to call her back after we cut them in half to check and she said the kitchen would cook new ones. Okie dokie, they came back from the kitchen, the waitress apologized, asked if we wanted them to go at this point, and shared she had also talked to the manager and we would have fifty percent off our bill. She asked us to cut into them and we noticed they were our same burger as the were already cut in half so now we have quarters. They were cooked. They fries were dead with now taste. The final kicker is the waitress approached the table asked if we were fine on our empty beer glasses, and I responded “yes”, we were finished. She however, returned with 2 glasses of beer and left abruptly. Hmm, we thought are they a token of apology? Oh no, because when we got the bill they were on there charging us an extra $18. Beware and don’t eat there!
   

   Spoke & Wheel - SedonaResponded on 16 October 2024

   Hello Karen, The dining experience you endured is not one that we take lightly. We have taken this review into serious consideration and made the proper adjustments by coaching our staff members to ensure you or anyone else does not have a bad experience with us. We encourage you to reach out to the management team at the restaurant who will promptly and happily offer you a refund for the inconvenience. Your feedback is greatly appreciated and we look forward to hearing from you. Thank you.
   

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4. KJ

   KarlaJ

   Atlanta Metro

   21 reviews

   5.0

   21 reviews

   Dined on 5 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Picked Spoke and wheel because I was able to get a last minute reservation. It was amazing. My husband had their pulled pork pizza which was perfectly done. I had pulled pork sandwich with sweet potato fries (very crispy) enjoyed it thoroughly.
   

   Spoke & Wheel - SedonaResponded on 16 October 2024

   Dear Karla, We are thrilled to learn that you had a positive experience with us! Thank you.
   

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5. J

   James

   Chicago

   132 reviews

   4.0

   132 reviews

   Dined on 4 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We had pizza and it was good and service was a little slow at beginning but all right the rest of the meal
   

   Spoke & Wheel - SedonaResponded on 16 October 2024

   Hello James, We look forward to having you join us again in the future to ensure we provide you with a speedy service. Thank you!
   

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6. M

   Max

   Phoenix

   5 reviews

   1.0

   5 reviews

   Dined on 29 September 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Dinner reservations for two. The dining room area had plenty of seating. However, we were seated in the middle of a noisy bar. When our waiter asked if we would like something to drink i said, "Yes, and i'm in a mood for a nice steak dinner." He replied o we don't serve steaks anymore We made that change over three months ago. I mentioned that their website boasts of steak, and no one's bothered to update their website. He replied with a simple sorry ! We were hoping to have a pleasant steak dinner at the restaurant on the grounds of the resort only to be disappointed that no one's bothered to update their website to show an accurate representation of what is to be served. We simply left and chose to eat somewhere else. Hopefully, this review will reach management so that they can make the necessary changes so others are not disappointed as we were.
   

   Spoke & Wheel - SedonaResponded on 30 September 2024

   Dear Max, We must correct the misinformation in your review. Our website menu and printed menu have not featured steak for over three months, and all information is accurate and up-to-date. If you found something claiming otherwise, we would appreciate you pointing it out, but we’re confident that isn’t the case. It's disappointing that you chose to leave without even trying the high-quality American comfort food we are known for. We stand by our offerings and encourage you to base your judgment on actual experience rather than assumptions. Best regards, Spoke & Wheel Tavern Management
   

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7. R

   Ruth

   VIP

   Tucson

   20 reviews

   4.0

   20 reviews

   Dined on 29 August 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   We sat in the bar but our server didn't know much about beer and was lost when we wanted to order after-dinner drinks. There were 2 bartenders that spent all night talking with a couple sitting at the bar but they didn't seem to be willing to help our server who was trying really hard. My ribs were great, my partner's pizza had way too much crust. We probably would not seek this place out again.
   

   Spoke & Wheel - SedonaResponded on 3 September 2024

   Dear Ruth, Thanks for taking the time to share your positive experience. We truly appreciate it! Thank you. Spoke and Wheel team.
   

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8. D

   Danny

   Phoenix

   1 review

   3.0

   1 review

   Dined on 26 August 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   There’s some old pictures they need to take off as I went there to grab a certain steak and shrimp meal and they didn’t have it anymore. 
   

   Spoke & Wheel - SedonaResponded on 3 September 2024

   Hello Danny, We understand your frustration with the pictures displayed online for our location. We've recently made a few temporary changes to our menu and are looking forward to offering a much more elevated variety of food items. Thank you for your feedback!
   

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9. J

   Jenna

   Cincinnati

   1 review

   1.0

   1 review

   Dined on 3 August 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We left because the pictures online we so misleading. We thought we were going to a nice restaurant to have an anniversary date and it was not that at all. I wouldn’t recommend until changes are hopefully done
   

   Spoke & Wheel - SedonaResponded on 22 August 2024

   Dear Jenna, We understand how important it is for our guests to feel that they are getting exactly what they expected, especially for such a special occasion. Your feedback indicates that we fell short in this regard, and for that, I sincerely apologize. We will be reviewing our online content to ensure that it accurately represents the ambiance and setting of our restaurant. It’s our goal to provide a memorable and pleasant experience for all our guests, and I regret that this was not the case for you. We appreciate your candid feedback and would like to invite you to visit us again in the future, once we have made the necessary improvements. Thank you.
   

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10. OT

    OpenTable Diner

    VIP

    Phoenix

    1 review

    1.0

    1 review

    Dined on 7 July 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Menu at restaurant did not match menu online. Menu at restaurant was much smaller, food tasteless and hair found in one dish.
    

    Spoke & Wheel - SedonaResponded on 22 August 2024

    Thank you for bringing your experience to our attention. I am deeply sorry that your visit was disappointing, particularly regarding the discrepancies between our online menu and the in-restaurant menu. We are in the process of making some enhanced changes to our food menu, which we believe will make all of our guests happy. More concerningly, there was a hair in one of your dishes. This is completely unacceptable and far below the standards we set for ourselves. Please know that we are addressing this with our kitchen team to prevent it from happening again. We take your feedback seriously and would like the opportunity to make it right. Thank you again for your feedback.
    

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