Sticks'n'Sushi - Battersea

Review summary

1. E

   Efun

   London

   45 reviews

   3.0

   45 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Food is very average. My pardon peppers were not cooked at all - still raw. Very expensive meal that didn’t fill me up at all, had to have a burger after the meal.
   

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2. S

   Sylvia

   Hamburg

   12 reviews

   4.0

   12 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Tolles Restaurant, aber sehr laut. Essen war gut, aber wir Hamburger haben schon besseres Sushi bekommen. Aber natürlich nur Jammern auf hohem Niveau. Preislich auch ein wenig höher. Soho Restaurant hat uns besser gefallen. Aber die ganze Anlage ist schon spektakulär. Auf jeden Fall eine Empfehlung.
   

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3. S

   Steve

   London

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food excellent but let down by slow service. The staff were great there simply wasn’t enough of the - bar staff could not cope so we were halfway through our meal before the drinks arrived and we had chased twice. Even tap water had to be requested twice Management stop being greedy and put on enough staff to service the number of bookings. Also the table we had was behind a large column away from the main restaurant area so ambience was not as good as it should have been
   

   Sticks'n'Sushi - BatterseaResponded 3 days ago

   Hi Steve, Thank you for sharing your experience with us. We are pleased that you enjoyed our food, however we apologise that the service did not meet expectations on this occasion and have passed your feedback on to the wider team to address. We appreciate your comments on the ambiance and will certainly take these into account for future improvements. We hope to welcome you back soon. Best wishes Sticks'n'Sushi Battersea
   

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4. L

   Lauren

   Newcastle

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have been to other sticks and sushi restaurants and always have the best time, amazing service, incredible sushi we will definitely be returning
   

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   Sticks'n'Sushi - BatterseaResponded 3 days ago

   Hi Lauren, Thank you for your review. We are thrilled that you had a great experience with us in Battersea. We look forward to seeing you again soon! Best wishes Sticks'n'Sushi Battersea
   

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5. N

   NADIYA

   London

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The sushi tasted amazing and customer service was brilliant. Would highly recommend.
   

   Sticks'n'Sushi - BatterseaResponded 3 days ago

   Hi Nadiya, Thank you for your great review. We are delighted that you appreciated both our service and food. Your recommendation means a lot to us and we can't wait to welcome you back soon. Best wishes Sticks'n'Sushi Battersea
   

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6. L

   Lee

   London

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   As the newest of the S&S the resto was quite busy and the service team seemed quiet stretched and under staffed for the afternoon leading to a lack of attentiveness at the table. Festive season and so I appreciate most places are over subscribed at this time. The food, quality and never disappoints Wimbledon Fan.
   

   Sticks'n'Sushi - BatterseaResponded 3 days ago

   Hi Lee, Thank you for sharing your feedback. We truly appreciate your understanding, especially during the busy festive season when demand is high. We're sorry to hear that the service wasn't up to the usual standards and that you felt the team was stretched. We’re grateful for your patience and will work to improve our service levels, ensuring a more attentive experience for our guests. We're so glad to hear that the food quality met your expectations. We hope to welcome you again soon and provide you with the excellent experience you expect from Sticks n Sushi. Best wishes Sticks'n'Sushi Battersea
   

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7. L

   Lucinda

   London

   4 reviews

   2.0

   4 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Very poor service - had to wait over 30 minutes for 2 soft drinks to arrive, which we had to remind the waitress to bring to us. It took 45 minutes for the first plate of food to arrive - the secreto pork was over cooked and like rubber. The restaurant was freezing as the main door was wide open (in December?!) and the tables around us were not being cleaned properly. Disappointing standards which is why we refused to pay the service charge on our bill - no members of staff apologised for anything being missed or late.
   

   Sticks'n'Sushi - BatterseaResponded 3 days ago

   Hi Lucinda, Thank you for your feedback, and we sincerely apologise for the poor experience you had. The issues you mentioned, from delays to service and temperature, are certainly not the standard we aim for, and we will certainly address these with our team to ensure improvements are made. We appreciate you bringing this to our attention and hope you welcome you back soon. Best wishes Sticks'n'Sushi Battersea
   

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8. D

   David

   London

   2 reviews

   5.0

   2 reviews

   Dined on 27 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service, delicious food and a great atmosphere. Would definitely recommend and will certainly be returning as soon as we can
   

   Sticks'n'Sushi - BatterseaResponded 3 days ago

   Hi David, Thank you so much for your kind words! We're thrilled to hear you enjoyed the service, food, and atmosphere. It's wonderful to know you'll be returning, and we look forward to welcoming you again soon. Best wishes Sticks'n'Sushi Battersea
   

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9. R

   Ram

   Mexico City

   2 reviews

   4.0

   2 reviews

   Dined on 24 December 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Excellent food. Menu was extensive and very creatively presented Service could do with some sprucing up. Had to remind them 3 times just to get us water !!
   

   Sticks'n'Sushi - BatterseaResponded 3 days ago

   Hi Ram, Thank you for your feedback! We’re so glad to hear you enjoyed the food and found the menu creative. We sincerely apologise for the service delays you experienced, and we’ll work on improving our attention to detail. We appreciate you bringing this to our attention and hope to provide a better experience on your next visit. Best wishes Sticks'n'Sushi Battersea
   

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10. D

    Dana

    London

    17 reviews

    5.0

    17 reviews

    Dined on 23 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Was a bit pricy but the food quality and service was excellent. It’s also a lovely ambient restaurant that feels very spacious and relaxing
    

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    Sticks'n'Sushi - BatterseaResponded 3 days ago

    Hi Dana, Thank you for your kind words. We are pleased you enjoyed the food, service and found the ambience to your liking. We can't wait to welcome you back soon. Best wishes Sticks'n'Sushi Battersea
    

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