STK - Nashville

Review summary

1. M

   Monica

   Dallas

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Dinner reservations for 2 at 7:30 pm Christmas Day. Figured it would be busy/crowded, but didn't get to sit down until 8:30pm. Food tasted like it had been sitting a while before it came to our table. Service was ok. Since they also had pick up orders looks like they were backed up in bringing out food and short on dessert options. I've been to many other STK restaurants in different states on Christmas Day that were more organized.
   

   STK - NashvilleResponded 3 days ago

   Thanks for the feedback, Monica. We're sorry to hear that your Christmas dinner at STK - Nashville didn't meet your expectations. We understand that the dining experience can be a bit hectic, and we apologize for the delay. We're glad you enjoyed our food, but regret that it didn't meet the standard we strive for. We appreciate your comments about our service and will use them to improve. We hope you'll give us another chance to deliver a better experience on your next visit. Best, Joey Forster General Manager
   

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2. A

   Amelia

   VIP

   Raleigh

   3 reviews

   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 4
   4. Ambience 3

   We had a reservation for 7:30pm, and it was chaotic when we arrived. It was obvious they were running behind, but they told us they were only on a 20-30 minute wait which did not seem accurate based on the number of people waiting. Our wait, with a reservation, was an hour. I wish they had been upfront on the actual wait since we could have made the decision to eat somewhere else. The wait on the food was also longer than usual, so I am assuming the kitchen was struggling. The people next to us were seated before us and waited even longer for their meal and it came out incorrect. I saw the manager looking at the chaos from the second level, but I did not see him check in with any patrons. A good manager would be checking in with clients on a busy night, especially with how behind everything was running. Also, a complimentary starter or other item can go a long way in making people less grumpy, and I did not see anyone attempting to make up for the serious issues going on.
   

   STK - NashvilleResponded 3 days ago

   Thanks for visiting us, Amelia. We're truly sorry to hear about your experience at STK - Nashville. We understand how frustrating it can be to have a reservation and experience delays. We apologize for the overbooking and the issues with your food. We are addressing these issues to ensure they don't happen again. We appreciate your feedback and hope to serve you better next time. Best, Joey Forster General Manager
   

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3. M

   Matt

   VIP

   Nashville

   12 reviews

   4.0

   12 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Jasmine did an excellent job as our server. The kitchen struggled, and my observation is that they got hit with way too many to-go/doordash orders (this was Christmas Day and they were one of very few restaurants open). I’m sure the to-go orders were lucrative but it degraded the dine-in experience.
   

   STK - NashvilleResponded 3 days ago

   Hello Matt, Thank you for taking the time to share your feedback. We're thrilled to hear that you found our service to be excellent. However, we're sorry to hear about your observation regarding our to-go orders. We understand how important it is to provide a great dining experience, and we're sorry if this caused any inconvenience. We'll certainly take your comments into consideration as we strive to improve our service. We appreciate your understanding and hope to have the opportunity to serve you again on a more consistent basis. Best, STK - Nashville Management Team.
   

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4. C

   Cody

   Nashville

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   If 2012 decor and vibes are your thing-this is the place for you. We were sat in a weird room with decor clearly picked up from at home & had overpriced food. To be fair Christmas night was busy but this place needs a refresh to justify the pricing.
   

   STK - NashvilleResponded 3 days ago

   Hey Cody, We're sorry to hear that your experience at STK - Nashville didn't meet your expectations. We appreciate the feedback and hope to have the chance to impress you in the future. Best, Joey Forster General Manager
   

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5. J

   Jessica

   Houston

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   My steak was undercooked and the braised short ribs were bland.
   

   STK - NashvilleResponded 3 days ago

   Thanks for the feedback, Jessica. We're truly sorry to hear that your meal didn't meet your expectations. It's disappointing to hear that our steak and short ribs didn't hit the mark. We always aim to deliver the best quality food to our guests, and it seems we missed the mark this time. We appreciate your feedback and will certainly use it to improve. We hope you'll give STK - Nashville another chance to impress you in the future. Best Regards, Joey Forster General Manager
   

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6. K

   Kandice

   Alabama

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our first visit. We thoroughly enjoyed it. Tables are kind of tight but the food was amazing.
   

   STK - NashvilleResponded 3 days ago

   Thanks for the review, Kandice! We're thrilled to hear that you enjoyed your first visit to STK - Nashville. We strive to provide amazing food and service, so it's great to know we hit the mark for you. We understand your seating may have been a bit tight, and we appreciate your patience. Looking forward to serving you again soon! Best, Joey Forster General Manager
   

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7. D

   Della

   Nashville

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   If zero stars was an option that would be my rating. I totally get today was a holiday, but don’t overbook. Reservations were for 6:45- finally got sat at 7:35, our waiter didn’t introduce himself- just came to the table and asked if flat water was ok. Our water stayed empty for over 20 minutes and once we got our food we weren’t visited again. As someone who has worked in the service industry before, absolutely unacceptable. I get you were busy, but service is still required to an extent. I know we chose to go out on a holiday night but this experience was the worst one yet. Will not be back and will not recommend.
   

   STK - NashvilleResponded 2 days ago

   Hello Della, We're sorry to hear about your experience at STK - Nashville. We understand that your holiday evening was special and we regret the delay in service and the lack of attention you received. Your feedback is crucial for our improvement. We hope to have the opportunity to serve you better in the future. Best, Joey Forster General Manager
   

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8. R

   Ryan

   Cincinnati

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   First time to a STK and highly disappointed. It was Christmas and busy but the service was extremely slow even for how busy it was. If you are paying $75+/steak you’d expect much better than we received. The food came out cold and without the additional steak toppings so we had to wait even longer for them to get it right. To top it all off both of us were sick to our stomachs after eating here. For the cost of this place I’d highly recommend any other high level steakhouse in the area.
   

   STK - NashvilleResponded 2 days ago

   Thanks for the review, Ryan. We're sorry to hear that your experience at STK - Nashville didn't meet your expectations. It's disappointing to know that you felt our service was slow, and that you felt uncomfortable after your meal. We take your feedback seriously and will address these issues with our team. We're glad you found our food satisfactory, but we understand that it's a start. We hope you'll give us another chance to provide a better dining experience. Best, Joey Forster General Manager
   

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9. R

   Robert

   Denver

   3 reviews

   2.0

   3 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Decent vibe. Server had no personality, drinks were small , food was mediocre and was expensive for what was served. Some of the food came out cold. Don’t like spending our money in corporate restaurants and this proves as to why. Plenty of high end steakhouses that have far better atmosphere and much better food and service . We have no issues spending $500 on a dinner and expected that “wow” factor with what you would expect at high end restaurants. This was a total bust and highly disappointing. Save your time and money and find a local independent steakhouse that makes you feel like family.
   

   STK - NashvilleResponded 3 days ago

   Hi Robert, We're sorry to hear that your experience at STK - Nashville didn't meet your expectations. We strive to provide a great atmosphere and exceptional service, and it's clear we fell short during your visit. We're disappointed to hear that you found our food and pricing unsatisfactory and that you felt our service lacked personality. We take your feedback seriously and will use it to improve. We hope you'll give us another chance to impress you in the future. Best, Joey Forster General Manager
   

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10. C

    Chris

    Orange County

    3 reviews

    5.0

    3 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Pricey but food was excellent . Service was OK.
    

    STK - NashvilleResponded 2 days ago

    Thanks for visiting us, Chris! We're thrilled to hear that you enjoyed our food and found it to be excellent. We strive to provide the best experience for our guests, and your feedback helps us understand where we can improve. We're sorry to hear that our service didn't quite hit the mark. We're always working on improving and your feedback helps us do that. We hope to see you again soon at STK - Nashville. Cheers, Joey Forster General Manager
    

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