STK - Steakhouse and Rooftop

Review summary

1. G

   Genevieve

   Las Vegas

   17 reviews

   vip
   5.0

   17 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We love STK and have been to many locations. We came for a family Thanksgiving dinner and everyone had a great time. The only disappointment was the turkey dinner option. But we mixed and matched entrees so the one who ordered it could try other items. We all left full and happy!
   

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2. S

   Stacy

   Phoenix

   3 reviews

   vip
   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 2

   Food was good but service was poor. Had to ask for a steak knife after entree was on table. Seated where the sun was blinding me.
   

   STK - Steakhouse and RooftopResponded 1 day ago

   Hi Stacy, Thank you for sharing your feedback with us. We're glad to hear you enjoyed the food, but we're truly sorry that the service and ambiance fell short of your expectations. We apologize for the oversight with the steak knife and for seating you in an uncomfortable spot. Your experience is important to us, and we’ll be addressing these issues with our team to ensure we provide better service and comfort in the future. We hope you’ll give us another chance to exceed your expectations next time. Best regards,
   

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3. A

   Amanda

   Phoenix

   6 reviews

   vip
   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jackson is an amazing server. He’s very down to earth, attentive, and professional. We will request him the next time we go back.
   

   STK - Steakhouse and RooftopResponded 2 days ago

   Hi Amanda, Thank you so much for your wonderful review! We're thrilled to hear you had a 5-star experience and that Jackson made such a positive impression. He truly embodies the attentive and professional service we strive for, and we'll be sure to share your kind words with him. We can't wait to welcome you back, and we'll be happy to make sure Jackson takes care of you again! Best regards,
   

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4. N

   Nicole

   Phoenix

   1 review

   3.0

   1 review

   Dined on 21 November 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   The steaks are charred. No flavor. Parmesan fries were really good.
   

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   STK - Steakhouse and RooftopResponded on 21 November 2024

   Hello, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our Parmesan fries, but we're sorry to hear that our steaks didn't meet your expectations. We pride ourselves on our flavorful and charred steaks, and we're disappointed to hear that we fell short this time. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our menu and offerings. We hope to have the opportunity to serve you again and provide a better dining experience. STK - Scottsdale Management Team
   

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5. AG

   AlbaG

   Las Vegas

   3 reviews

   3.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   My steak had no flavor , service was not on point , food had a hair on it :-/ and restaurant Didnt replace they only offer a free desert.
   

   STK - Steakhouse and RooftopResponded on 20 November 2024

   Hi AlbaG, Thank you for sharing your feedback with us. We're truly sorry to hear about your experience. We take all concerns seriously, especially regarding the quality of our food and service. We sincerely apologize for the issues you encountered with your steak, the food quality, and the service. That is certainly not the experience we aim to provide, and we regret that it wasn’t handled to your satisfaction. We’ve shared your comments with our team to ensure improvements are made. We appreciate your input and hope you'll consider giving us another opportunity to make things right in the future. Warm regards,
   

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6. OT

   OpenTable Diner

   Dallas

   3 reviews

   vip
   3.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Where to begin...overall the worst STK out of Vegas and Dallas location. Didn't mind waiting to be seated but waited almost 20min after being seated for drinks which were mid. I suggest ordering wine or shots if you're wanting a slight buzz. Were given bday shots that was straight pineapple juice. My husband and I were like WTH?!!! Ordered lamb chops n steak with Brussels Mac n cheese and truffle fries. Requested medium well on both but received well done on both. My husband was starving so he ate his but if I'm to spend $71 on a steak I want it how I like it. Waitress who was great took the steak but it was medium...too red for me. Very disappointed for my bday dinner. We were compensated for the steak n drinks but would have preferred a good meal. Traveled from Dallas so not happy with overall experience.
   

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   STK - Steakhouse and RooftopResponded on 20 November 2024

   Thanks for visiting us at STK - Scottsdale. We're truly sorry to hear about your disappointing experience on your birthday. We understand how special occasions like this can affect the overall dining experience and we apologize for falling short. We're glad to hear that you enjoyed our wine and drinks, but we regret that the food didn't meet your expectations. We appreciate your feedback and will certainly use it to improve our menu offerings and service. We hope you'll consider giving us another chance to make your next visit a more positive one.
   

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7. W

   Wade

   Phoenix

   3 reviews

   vip
   1.0

   3 reviews

   Dined on 15 November 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Horrible table on the patio by the back door when there were plenty of tables open the entire evening all along the patio. Our server rarely returned. We had to ask someone else for drinks and another time to get our server to return to our table to order. Had dessert, but no one ever cleared our table. We asked someone else if we could move to the table next to us to enjoy dessert because our table still had our dinner sitting in front of us. We moved and then our server comes out in a panic because we were not there. She said to us, oh I thought you left and I freaked out. What a disappointing experience for what I thought would be a nice dinner. So many other place to choose going forward. STK gets the ❌
   

   STK - Steakhouse and RooftopResponded on 22 November 2024

   Wade, we're really sorry to hear about your disappointing experience at STK - Scottsdale. It's disappointing to hear that the table setting and service didn't meet your expectations. We understand how frustrating it can be when a reservation isn't honored and we sincerely apologize for this. We're also sorry to hear about the confusion about your status. We strive to provide a pleasant dining experience for all our guests and it seems we fell short this time. We appreciate your feedback, and we'll definitely use it to improve our service. We hope you'll give us another chance to make it right. Sincerely, Fred Knipscheer GM STK
   

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8. C

   Chris

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the best steaks in the whole valley! Was a fantastic dinner and was a perfect place for our anniversary dinner!
   

   STK - Steakhouse and RooftopResponded on 13 November 2024

   "Hi Chris, thank you so much for your wonderful review and for choosing us to celebrate such a special occasion! We’re thrilled to hear you enjoyed your dinner and that the steak was a standout for you. Providing a memorable experience is always our goal, especially for moments as important as anniversaries. We hope to welcome you back again soon for more fantastic meals. Congratulations, and thank you again!"
   

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9. J

   John

   Phoenix

   24 reviews

   vip
   1.0

   24 reviews

   Dined on 12 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   All 10 of us ordered steak - all of them were cold Sides were cold Drinks took 35 mins to arrive Waitress was lovely.
   

   STK - Steakhouse and RooftopResponded on 13 November 2024

   "Hi John, thank you for taking the time to share your experience with us. We’re truly sorry to hear that your steaks and sides weren’t served at the ideal temperature and that the drinks took longer than expected. We aim to provide prompt and high-quality service, so we apologize for not meeting these standards during your visit. It’s wonderful to hear that your waitress made a positive impression, and we’ll be sure to pass along your kind words. Please reach out to us directly if you’d like to discuss this further, as we’d love the opportunity to make it right and welcome you back for a better experience!" STK Managment!
   

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10. S

    Sean

    Phoenix

    1 review

    vip
    1.0

    1 review

    Dined on 11 November 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 3

    We decided to try this place because they had a discount for Veterans Day. We saw some bad reviews in the past so we’re reluctant before tonight. Normally don’t leave poor reviews but the experience we had tonight was definitely less than favorable. We got sat early like 6:30pm the restaurant was pretty slow. We ordered our filets, a salad and some sides to share. The waitress was friendly. However, we got our salad first. Then another table got sat and we noticed they brought them bread out. We couldn’t find our waitress to ask about bread for 15 min until our steaks and sides came out she came back to check on us. We asked if we needed to order bread? She said “oh you guys want bread?” Yes! She came back with bread and asked us why we decided to try STK. we told her it came up as a place giving veterans discounts so we decided to try it. She told us about how most of her family is in the military including her sister just joined the Marines. We finish our meals the food was good. Not up to caliber of Steak 44, Mastros, or other local steakhouses in the same price range but decent. Not worth the price for what you get when you have so many options in Scottsdale. She brings out the check after boxing up the leftovers. The check doesn’t have the discount. We talked to her about the discount and told her that’s why we tried the place. It clearly says on the website they are having a nation wide discount for Vets. We asked her about it again and she said “let me ask somebody.” We literally waited for 20-30min. For her to come back. She said she couldn’t find a manager. Felt like we were being held hostage at the table for something that should have been very easy. She finally came back with the proper discount on the check but didn’t seem to care at all she left us hanging for 30 min. We have honestly been treated better, and gotten better service and diners like IHOP. Definitely not what you would expect from a high end restaurant. Don’t waste your money.
    

    STK - Steakhouse and RooftopResponded on 13 November 2024

    Thanks for the feedback. We're sorry to hear about your experience at STK - Scottsdale. We aim to provide a friendly and efficient service, and we regret that we fell short during your visit. We're glad that you found the food to be decent, but we understand that you were disappointed with the service and the mix-up with the discount. We appreciate your input and will certainly use it to improve our service. We hope you'll give us another chance to provide a better experience. STK Managment!
    

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