Sugar Factory American Brasserie - Biloxi

Review summary

1. K

   Krystle

   Mississippi

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   All good should have came out at the same time not all separate tines
   

   Is this helpful?

   Report
2. G

   GiArmani

   Mississippi

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Overall experience wasn’t great we waiting 20 minutes to get served when we made a reservation a week prior the server we had didn’t introduce himself nor give us drink while waiting on our appetizer once we got it the food was cold we than told him we were ready to order he than proceeded to give us the ticket to checkout I understand sometimes it can get overwhelming severing customers but on the night we attending it wasn’t anybody in the restaurant horrible experience overall
   

   Is this helpful?

   Report
3. K

   Kendra

   Mississippi

   2 reviews

   5.0

   2 reviews

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Manager and staff were very helpful and nice they went above and beyond. Thank you for excellent service. Manager was very energetic love the energy from her she is a joy to be around. Thank you
   

   • 

   Is this helpful?

   Report
4. s

   shannon

   New Orleans

   23 reviews

   vip
   4.0

   23 reviews

   Dined on 17 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The servers and hostesses were amazing. The amount of people they serve in a night is ridiculous. I think the workers deserve a shout out!
   

   Is this helpful?

   Report
5. T

   Tanisha

   Las Vegas

   1 review

   3.0

   1 review

   Dined on 14 November 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Our server was great. The food was substandard. All my food was cold. The mac and cheese on my big cheesy was cold, as was the meat patty. The best part of my experience was the drink.
   

   Is this helpful?

   Report
6. D

   Danielle

   New Orleans

   4 reviews

   1.0

   4 reviews

   Dined on 27 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   That was a one and done. Waited over an hour for specialty drink and 1.25 hours for the app, and roughly 1.75 for our food. In that time we saw the entire wait staff have to stop for 6 different birthdays. Not sure if our ticket was “forgotten” to be put in in all the chaos or the kitchen staff is that short staffed but it was bad. Lastly, server brought the check and did not ask if we were interested in dessert (missed upsell) and no to go cups. Very poor experience.
   

   Is this helpful?

   Report
7. S

   Sarajevo

   New Orleans

   1 review

   5.0

   1 review

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful Experience! This was the first time my family and I visited during dinner and we really enjoyed the show! There were several guests celebrating birthdays and one celebrating an anniversary. We loved how the staff catered and celebrated each party even playing their favorite songs. A PLUS was the Groupon deal that can be used for dinner on Friday… this is our third visit and we WILL return.
   

   Is this helpful?

   Report
8. J

   Jessica

   Mississippi

   1 review

   2.0

   1 review

   Dined on 20 October 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   beware if you bring children they cannot enter until after you receive a text saying the table is ready. I had to leave my kids at the gate of the casino to go to the restaurant to have someone send the text. Thankfully I had my 16 y.o. with me but still it's a terrible design. The food is poor quality,over priced, very bland, and freezer burnt. Interesting experience but highly disappointing. I will not come here again.
   

   • 

   Is this helpful?

   Report
9. A

   Anthony

   Mississippi

   1 review

   5.0

   1 review

   Dined on 16 October 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Pretty cool place. I went for my daughter’s birthday and got her a King Kong Sundae. Service was awesome, food was good (but pricey for what it is), and the dessert was absolutely bonkers - it was REALLY good.
   

   Is this helpful?

   Report
10. R

    Robert

    Atlanta Metro

    4 reviews

    5.0

    4 reviews

    Dined on 12 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The Fred oysters were best I ever had and amberjack was cooked perfectly the Oreo desert was outstanding!Great recommendation from our server
    

    Is this helpful?

    Report