Sugar Factory American Brasserie - Biloxi

Review summary

1. A

   Alliyah

   Mississippi

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We stood at the host stand for 15 minutes and nobody ever came to greet us, or check us in. We were never acknowledged, and chose to eat elsewhere as we were hungry and tired of waiting. I would have understood if they were busy, but that wasn’t the case. If you decide to dine here, be prepared to possibly not be acknowledged or seated.
   

   Is this helpful?

2. OT

   OpenTable Diner

   New Orleans

   3 reviews

   3.0

   3 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The regular food was okay but nothing to write home about. The drinks and dessert were good though. Service was good.
   

   Is this helpful?

3. S

   Susan

   Mississippi

   2 reviews

   2.0

   2 reviews

   Dined on 23 February 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   At 10:30 in the morning they were out of bacon, hashbrowns, they served our daughters meal to another table, my hasbands drink was just tomato juice and olives, no cotton candy for my $30 specialty drink - just a huge disappointment for having to spend $100
   

   Is this helpful?

4. J

   Jim

   Mississippi

   1 review

   4.0

   1 review

   Dined on 22 February 2025

   1. Overall 4
   2. Food 2
   3. Service 3
   4. Ambience 3

   45 minutes to get my food, a hamburger that was bland. Milkshake was a 10 out of 10. Waitress was very nice. There was maybe 10 other people in the restaurant while we were there.
   

   Is this helpful?

5. L

   Lynn

   Mississippi

   1 review

   5.0

   1 review

   Dined on 16 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server Alex was great! The waffles were a hit and the birthday celebration was phenomenal!!
   

   Is this helpful?

6. M

   Madeline

   New Orleans

   1 review

   3.0

   1 review

   Dined on 14 February 2025

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 3

   Food wasn’t that great and was over priced for the quality but it was a fun experience
   

   Is this helpful?

7. T

   Tony

   Memphis

   1 review

   5.0

   1 review

   Dined on 9 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Alex was THE BEST!!! He made our visit so fun. Go see him!
   

   Is this helpful?

8. F

   Fameca

   Mississippi

   1 review

   5.0

   1 review

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone was so nice. My son really enjoyed his birthday celebration. The manager checked in with us several times to make sure everything was ok.
   

   • 
   • 
   • 

   Is this helpful?

9. E

   Evie

   New Orleans

   1 review

   2.0

   1 review

   Dined on 1 February 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   We ordered the colorful sliders as an appetizer which took a long time to come out! We waited a good while for our food to come out and when it did only mine and my husbands food came. My husband was done eating his burger by the time our kids food was brought! The waitress was just really slow and didn’t check on us after the kids food was brought to the table!
   

   Is this helpful?

10. R

    Rayshawna

    New Orleans

    2 reviews

    3.0

    2 reviews

    Dined on 19 January 2025

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 3

    The food was just ho-hum nothing spectacular. You are not missing anything at all. Very pricy for a flavorless burger
    

    • 

    Is this helpful?