Sugar Factory American Brasserie - Biloxi

Sugar Factory American Brasserie - Biloxi reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Avery

   Mississippi5 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall, had a great experience at the sugar factory in the Hard Rock casino, the only reason I didn’t give it five stars is because of the security guards on the casino floor. They were very rude and would not let us go to the restaurant without getting extra verification that we had a table waiting for us, even though I showed them our reservation. 
   

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2. S

   Shantell

   Atlanta1 review

   1.0

   Dined on 5 April 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   First we were never texted table ready had to walk to restaurant and get a text to show the casino service so my daughter could go to the restaurant. Then it took over an hour and a half for service which was a drink and sundae. The young lady was very nice but over stretched. It was a lot going on but we were celebrating my daughter turning 18 years old and this is where she wanted to come, from Navarre Fl.
   

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3. C

   Ciera

   Unspecified1 review

   2.0

   Dined on 31 March 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   The food was not good. The drinks are good. The service was ok.
   

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4. j

   jonelle

   Los Angeles2 reviews

   1.0

   Dined on 30 March 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   We had to find someone to seat us. The waitress (she’s been there 2 years) was nice but had very little input on the menu and was unable to give us any recommendations. We ordered but, had to keep re-ordering due to the kitchen not having the items we picked. We should’ve been told what was not available upon sitting. There was no mango for the drinks, no shrimp, no salmon, no veggies patties etc. I had to order the penne pasta which was lacking in flavor. The macaroni balls were fries hard and had no taste as well. I’d been there before so I expected much more.
   

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5. L

   Leslie

   Las Vegas1 review

   2.0

   Dined on 30 March 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   There was something going on that day and my rating is based upon how things went after the restaurant was trying to recover. Apparently, they were understaffed and had to refuse customers until they could catch up. They tried but the expectation wasn't met. There were a couple of mix ups with the order and what came out. I failed to do my research and had no idea this restaurant was in a smoked filled casino. I took two little 9 year old girls and they were happy to be there and enjoyed the rainbow sliders. The server was very sweet to give us an additional rubber duck (I tipped well for this). I won't go back to give them another chance to make it right due to the profuse cigarette smoke. The candy/gift shop wasn't freshly supplied.
   

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6. s

   shaundricka

   Baton Rouge1 review

   1.0

   Dined on 29 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We scheduled reservations for Friday March 28,2025 at 9:00 pm . I recevied a text message at 3:00 saying the reservation was cancelled because of electricity issues. Ok cool, but never received any communication saying they back opend again.
   

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7. A

   Andra

   New Orleans1 review

   3.0

   Dined on 28 March 2025

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 2

   The food is on the level of a Movie Theatre, microwaved Frozen food . The Drinks were good, but I would Eat elsewhere, the food was pricey and not GOOD.
   

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8. J

   Julia

   Mississippi1 review

   5.0

   Dined on 24 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an awesome experience and the greatest waiter. Thank you
   

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9. R

   Randi

   Baton Rouge1 review

   5.0

   Dined on 21 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We visited to celebrate my Son’s 18th birthday. We’re were treated like VIP. I spoke to the manager prior to our arrival and told her I wanted to make this night extra special. Everyone went above and beyond to do so. The staff were amazing and the food was delicious. They made this a night that we will never forget! We will definitely be back!
   

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10. OT

    OpenTable Diner

    Mississippi1 review

    1.0

    Dined on 15 March 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Reservation was for 7…. Didn’t get seated until 7:25… didn’t get server until 7:45(went ahead and ordered)didnt get food until around 8:40ish .. our server checked on us 1 time the whole experience
    

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