Sugar Factory American Brasserie - Biloxi

Review summary

1. C

   Cheyrl

   Mississippi

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place is absolutely the best. The staff is always friendly and helpful. Food is delicious!
   

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2. M

   Mandy

   New Orleans

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Experience was great but service was really slow. The staff was sweet and did the best she could. Plan several hours when going, it took about an hour to just get our drink order and our reservation was for 830 . Food order was quick but they did completely forget my daughter’s food so that was frustrating.
   

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3. R

   R

   Baton Rouge

   2 reviews

   1.0

   2 reviews

   Dined on 2 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   I will never eat at a sugar factory again. We were the only customers there. I asked for medium salmon, just past raw. It was well done and dry. The cook said she knows salmon is better when cooked the least, but the waitress told her well done. The asparagus was like blades of grass-limp and very thin. I took a photograph. We sent it back. The cook tried to send more substantial spears.
   

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4. C

   Cassondra

   Mississippi

   1 review

   5.0

   1 review

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was plentiful and delicious! Our hostess showed us a wonderful dining experience. Thank You hostess Emily!
   

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5. K

   Krystle

   Mississippi

   1 review

   2.0

   1 review

   Dined on 29 November 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   All good should have came out at the same time not all separate tines
   

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6. G

   GiArmani

   Mississippi

   1 review

   1.0

   1 review

   Dined on 26 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Overall experience wasn’t great we waiting 20 minutes to get served when we made a reservation a week prior the server we had didn’t introduce himself nor give us drink while waiting on our appetizer once we got it the food was cold we than told him we were ready to order he than proceeded to give us the ticket to checkout I understand sometimes it can get overwhelming severing customers but on the night we attending it wasn’t anybody in the restaurant horrible experience overall
   

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7. K

   Kendra

   Mississippi

   2 reviews

   5.0

   2 reviews

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Manager and staff were very helpful and nice they went above and beyond. Thank you for excellent service. Manager was very energetic love the energy from her she is a joy to be around. Thank you
   

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8. s

   shannon

   New Orleans

   23 reviews

   vip
   4.0

   23 reviews

   Dined on 17 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The servers and hostesses were amazing. The amount of people they serve in a night is ridiculous. I think the workers deserve a shout out!
   

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9. T

   Tanisha

   Las Vegas

   1 review

   3.0

   1 review

   Dined on 14 November 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Our server was great. The food was substandard. All my food was cold. The mac and cheese on my big cheesy was cold, as was the meat patty. The best part of my experience was the drink.
   

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10. D

    Danielle

    New Orleans

    4 reviews

    1.0

    4 reviews

    Dined on 27 October 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    That was a one and done. Waited over an hour for specialty drink and 1.25 hours for the app, and roughly 1.75 for our food. In that time we saw the entire wait staff have to stop for 6 different birthdays. Not sure if our ticket was “forgotten” to be put in in all the chaos or the kitchen staff is that short staffed but it was bad. Lastly, server brought the check and did not ask if we were interested in dessert (missed upsell) and no to go cups. Very poor experience.
    

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