Sugar Factory - Bahamas

Review summary

1. A

   Aaron

   VIP

   Detroit

   1 review

   4.0

   1 review

   Dined on 7 February 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Service and atmosphere far outweigh food quality but worth the experience.
   

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2. L

   Llorette

   Caribbean

   1 review

   5.0

   1 review

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was amazing. Food was out in a timely fashion. It was worth the visit and will be back.
   

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3. L

   LATOYA

   Caribbean

   1 review

   4.0

   1 review

   Dined on 18 January 2025

   1. Overall 4
   2. Food 1
   3. Service 5
   4. Ambience 5

   The ambiance and the service exceeded my expectations. However, the hostess made me feel a little uncomfortable because she refused to seat us in the restaurant and placed us outside even though I asked to be seated inside because it was a cold night and the restaurant appeared to be almost empty except for a few persons . I felt as if because I was a Bahamian/local I wasn't given the same consideration as the other guests. The food was HORRIBLE. ( Pasta, Steak skirt with rice, chicken with waffles and a burger.) The cocktails were a 10 out of 10 and the kids enjoyed the milkshakes. Our server Jamal was awesome and gave exceptional service and was very attentive. We enjoyed the light show over the waterfall and will probably come back just to see that again.
   

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4. A

   Alesandra

   VIP

   Toronto

   15 reviews

   5.0

   15 reviews

   Dined on 13 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had dinner here for my daughter's 8th birthday. Our server Jamal was absolutely fantastic! They were welcoming and very knowledgeable! Such a great spot for kids and adults
   

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5. R

   Raymond

   Caribbean

   2 reviews

   5.0

   2 reviews

   Dined on 6 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Azaria was an amazing server. She embodied the definition of customer service
   

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6. OT

   OpenTable Diner

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined on 31 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family had one of the best dining experiences ever! The food was delicious, the atmosphere was fun and our server Lee was exceptional! We’re going back in a few days because we loved it so much! Oh and the dessert was out of this world!
   

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7. J

   Jessica

   Central Coast

   1 review

   4.0

   1 review

   Dined on 20 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server was great and he made the experience exceptional.
   

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8. A

   Amir

   Toronto

   4 reviews

   2.0

   4 reviews

   Dined on 8 December 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 1

   The drinks are fun but all other food and desserts are poor quality. Very very low standard.
   

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9. L

   Laura

   New York City

   6 reviews

   2.0

   6 reviews

   Dined on 24 November 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Party of 5, I brought 4 of my grandkids to dinner here for the first time. Server Tammy was pleasant. Menu prices outrageous but expected at Baha Mar or any resort. Kids enjoyed their burger meals. I ordered a Caesar salad and French onion soup. Thank god the salad was ample as the onion soup was horrible. Terrible taste, not sure why. Maybe because it was " baked" in a metal bowl and not the typical ceramic crock? It was inedible and told that to my server. She agreed it looked bad and would tell the Cook. Surprisingly no offer of a replacement (which I may not have accepted as I wasnt too hungry) or credit to my bill. Was told it couldn't be done. Really??? $16 wasted. We ordered 2 Mocha Iced coffees which tasted good but glass was only half full of drink, loaded with ice. Will neither return or recommend Sugar Factory.
   

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10. V

    Venita

    VIP

    London

    5 reviews

    1.0

    5 reviews

    Dined on 17 November 2024

    1. Overall 1
    2. Food 1
    3. Service 4
    4. Ambience 4

    The service was good and the staff were really nice. But the food is terrible. It looks good, but here presentation is everything and the food is very very bad. The wraps for the fajitas were dry like cardboard. The burger bun was very dry. The fried Oreo was cold and dry. Everything was either very bland and tasteless or extremely dry.
    

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