Sugar Factory - Boston

Name: Sugar Factory - Boston
Address: 101 S. Market St, Boston, MA, United States, 02109
Telephone: (857) 317-4793
Price range: $31 to $50
Rating: 3.6

3.6

426 Reviews

$31 to $50

Contemporary American

Make a booking

2 people

27 Dec 2024

19:00

Booked 104 times today

Child-friendly
Good for special occasions
Great for creative cocktails

The Sugar Factory grows with the opening of our newest candy and dining experience in Boston! Located near Famed Faneuil Hall & Quincy Market Place, this location will encompass both the traditional Sugar Factory Menu and experience, with the addition of our ultra exclusive Pink Room and gorgeous in door outdoor feel.
Our signature lineup of delicious desserts, outrageous cocktails and scrumptious entrees are inviting you to join us!
We look forward to serving you at 101cSouth Market Street, Boston MA 02109

Order delivery or takeout

Private dining

Book your next event with us

View details

Additional information

Dining style
Casual Elegant
Price
$31 to $50
Cuisines
Contemporary American, Dessert, Bar / Lounge / Bottle Service
Hours of Operation
Mon–Thu 11:30–22:00 Fri 11:30–23:00 Sat 09:30–23:00 Sun 09:30–22:00 Brunch Sat, Sun 09:30–14:00
Phone number
(857) 317-4793
Website
http://boston.sugarfactory.com/
Payment Options
AMEX, Diners Club, Discover, JCB, Mastercard, Visa
Dress code
Smart Casual
Catering
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. you can contact our Events Department at bostonparties@sugarfactory.com <br />We can host onsite and offsite events. Our Pink Cafe offers guests an exclusive and private space host an event.
Private party facilities
Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot, has opened its first Boston location reservations via OpenTable. The celebrity-endorsed, world-famous celebration destination known for its sweets and treats is located in Bostons famous Quincy Market! We look forward to serving you! 101 Market Street, Boston
Private party contact
our Private Dining Coordinator: 0000000000

Location
101 S. Market St, Boston, MA 02109
Area
Brighton
Cross Street
Congress St, Chatham St and State Streets all run close to location.
Parking details
Public Lot
Public transit
State T Station 200 Washinton Street; Haymarket T Station 136 Blackstone Street; Aquarium T Station 183 Atlantic Ave and State Street
Additional
Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Full Bar, Late Night, Patio/Outdoor Dining, Private Room, Takeaway, Weekend Brunch, Wheelchair Access, Wine

What 426 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.6

3.6 based on recent ratings

3.6Food
3.7Service
3.9Ambience
3.1Value

Noise • Moderate

Review summary

AI-generated from verified diner reviews

Sugar Factory - Boston dazzles with its "absolutely fantastic ambience" and vibrant atmosphere, making it a perfect spot for celebrations. Guests rave about the "amazing" dessert presentations and "great" service, especially from standout staff like Jasmine. While some find the food "overpriced," the unique experience and photo opportunities make it a popular choice for special occasions.

426 Reviews

V
Varvara
VIP
Greater Boston
21 reviews
2.0
21 reviews
Dined 1 day ago
1. Overall 2
2. Food 3
3. Service 1
4. Ambience 2
Unfortunately we experienced terrible service during our visit today, from looking around we weren’t the only ones. We were sat on time for our reservation but no-one acknowledged us at the table for 15-20 minutes, the service didn’t improve from there on. The food took a bit long as well but it was good, however the burger we ordered was cold so that was disappointing. Eventually we ordered and received the fun desserts, the kiddos were thrilled. We will not be back nor will I will be suggesting it to others at this time.
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OT
OpenTable Diner
Greater Boston
1 review
3.0
1 review
Dined 4 days ago
1. Overall 3
2. Food 2
3. Service 2
4. Ambience 4
Fine for the experience. Some food ok. Super slow.
Is this helpful?
C
Catherine
San Francisco
22 reviews
5.0
22 reviews
Dined 5 days ago
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Loved the holiday feel and how special they make bdays!
Is this helpful?
T
Tom
Washington DC
1 review
1.0
1 review
Dined 5 days ago
1. Overall 1
2. Food 3
3. Service 1
4. Ambience 1
Server forgot about our table, we had to go to the bar to get service and were told our server had left. Had an assortment of random employees from the bar serve us, had to repeat ourselves constantly to get our orders put in. The bar area was extremely cold as well. Would not return to this location
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T
Tiffany
VIP
Greater Boston
1 review
2.0
1 review
Dined 6 days ago
1. Overall 2
2. Food 1
3. Service 4
4. Ambience 3
The food was salty and dry. Drinks did not come with any of the fancy flair add ons advertised. 200.00 wasted
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L
Lauren
VIP
Greater Boston
10 reviews
2.0
10 reviews
Dined 6 days ago
1. Overall 2
2. Food 2
3. Service 2
4. Ambience 2
Not really impressed with this place. Felt kind of dirty but the kids were so excited to go so we stayed. Food was mediocre at best. Not sure if it’s sugar factory in general or just this place but I don’t know if I’d go back again. Or recommend it to anyone.
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J
Jennifer
Atlanta Metro
3 reviews
3.0
3 reviews
Dined on 15 December 2024
1. Overall 3
2. Food 3
3. Service 2
4. Ambience 3
Average experience. Service was so slow. Hostesses and servers didn’t seem to want to be there. Took way too long for tables to be cleaned when there was a long line of people waiting to be seated. Ambiance was not what we expected.
Is this helpful?
J
Janette
San Diego
3 reviews
5.0
3 reviews
Dined on 14 December 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Went for 10 year old birthday and great experience! Staff helpful and accommodating.
Is this helpful?
S
Sarah
Greater Boston
2 reviews
4.0
2 reviews
Dined on 9 December 2024
1. Overall 4
2. Food 4
3. Service 5
4. Ambience 5
One of my daughters friends is gluten free and it was surprising the menu does not indicate allergens so it was a little hard to navigate that. Wait staff was great ! Ambience is great! Pricey but a fun treat.
Is this helpful?
Y
Youhanna
Greater Boston
1 review
1.0
1 review
Dined on 8 December 2024
1. Overall 1
2. Food 1
3. Service 2
4. Ambience 1
absolutely trash. no way in hell it should be above 4 stars, and even around the high 3s. 1st, Food. Flamin hot mac and cheese bites were frozen and reheated. Got the smashed Cheesy burger and the cheedder cheese didnt even fall down from the top of the burger, it stayed on top like it was about-to-crust type cold. We got a watemelon goblet, after about 10 minutes the watermelons became rock solid and the actual juice became a slushie and was uneatable. 2nd, Service. It was my girlfriends birthday saturday the 7th, and i wanted to take her somewhere nice, ended up choosing sugar factory. I BOOKED a WEEK ago for 8pm on the 7th. Didnt get seated till 8:25, and was seated at a 4 person table. Had to get a resolution. I talked with a manager and all of a sudden there was a 2 person table upstairs that they could move us to.. after we sat down and ate and got finished we obviously didnt touch most of our food, and were visably upset. Waiter just wanted us out and didnt question anything like the poor staff they have. If you think I'm lying or exaggerating, go check it out and give me a like when you know I'm not lying.
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FAQs

Sugar Factory - Boston offers takeout which you can order by calling the restaurant at (857) 317-4793.

Sugar Factory - Boston is rated 3.6 stars by 426 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

27 Dec 2024

19:00

Booked 104 times today

Order delivery or takeout

101 S. Market St, Boston, MA 02109

Additional information

Cross Street
Congress St, Chatham St and State Streets all run close to location.
Area
Brighton
Hours of Operation
Mon–Thu 11:30–22:00 Fri 11:30–23:00 Sat 09:30–23:00 Sun 09:30–22:00 Brunch Sat, Sun 09:30–14:00
Price
$31 to $50
Cuisines
Contemporary American, Dessert, Bar / Lounge / Bottle Service
Dining style
Casual Elegant
Dress code
Smart Casual
Parking details
Public Lot
Public transit
State T Station 200 Washinton Street; Haymarket T Station 136 Blackstone Street; Aquarium T Station 183 Atlantic Ave and State Street
Payment Options
AMEX, Diners Club, Discover, JCB, Mastercard, Visa
Additional
Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Full Bar, Late Night, Patio/Outdoor Dining, Private Room, Takeaway, Weekend Brunch, Wheelchair Access, Wine

Website
http://boston.sugarfactory.com/
Phone number
(857) 317-4793
Catering
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. you can contact our Events Department at bostonparties@sugarfactory.com <br />We can host onsite and offsite events. Our Pink Cafe offers guests an exclusive and private space host an event.
Private party facilities
Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot, has opened its first Boston location reservations via OpenTable. The celebrity-endorsed, world-famous celebration destination known for its sweets and treats is located in Bostons famous Quincy Market! We look forward to serving you! 101 Market Street, Boston
Private party contact
our Private Dining Coordinator: 0000000000

Sugar Factory - Boston

Make a booking

Order delivery or takeout

Private dining

Additional information

Menu

What 426 people are saying

Overall ratings and reviews

Review summary

FAQs

Does Sugar Factory - Boston offer delivery through OpenTable or takeout?

How is Sugar Factory - Boston restaurant rated?

Is Sugar Factory - Boston currently accepting bookings?

Make a booking

Order delivery or takeout

Additional information