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Sugar Factory - Chicago River North, Chicago, IL

Sugar Factory - Chicago River North

3.5
3.5
4826 Reviews
$30 and under
American

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2 people
19:00
Booked 80 times today
  • Great for creative cocktails
  • Good for special occasions
  • Child-friendly
Sugar Factory American Brasserie is bringing something SWEET to Chicago’s famed River North area, just off the mag mile. Created by a team of world-class chefs, the menu selections include everything from pancakes and sweet and savory crepes to salads, burgers, steaks and shakes, all available throughout the day. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, Smoking Goblet Cocktails, Candy-Infused Martinis, and the one-and-only King Kong Sundae. Please dine with us and let Sugar Factory deliver an unforgettable guest experience.

A 20% Service Fee will be added to every check. This goes to the service staff, and no extra tip is expected. Also please beware that we have limited booth seating, there is no guarantee that you will be sat at a booth.
Private dining

Private dining

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Additional information

  • Location
    55 E Grand Avenue, Chicago, IL 60611
  • Phone number
    (312) 946-2002
  • Price
    $30 and under
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Hours of Operation
    Mon–Fri 16:00–22:00 Sat, Sun 11:00–22:00
  • Dress code
    Business Casual
  • Parking details
    There is valet parking available on both the southeast and northwest corners of Rush Street at the intersection of Grand & Rush.
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Executive Chef
    Pete Svachula

Menu

View menu on restaurant's website

What 4,826 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.5
3.5 based on recent ratings
  • 3.5Food
  • 3.7Service
  • 3.7Ambience
  • 3Value

Noise • Moderate

Review summary

AI-generated from verified diner reviews
Sugar Factory - Chicago River North offers a lively dining experience perfect for celebrations. Known for its "fun drinks" and "great desserts," this spot is a hit with kids. However, some diners find the food "overpriced" and service inconsistent. It's a vibrant venue for special occasions and capturing sweet memories.

4,826 Reviews

  1. OpenTable Diner

    Columbus1 review

    2.0

    Dined 1 day ago

    1. Overall 2
    2. Food 4
    3. Service 4
    4. Ambience 2
    We were put in a side room with a large party with a lot of kids running around and screaming. It took awhile to finally order but the food did come fast. There was a floatie in 1 cup of water and my alcoholic drink was unconsumable. I got a sorry, new bartender. Would not recommend.

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  2. Maria

    Chicago3 reviews

    4.0

    Dined 2 days ago

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 3
    Overall our server was great…. I was taken by surprise that we were charge 20% service fee and told by the waiter that it doesn’t go to them. It goes to paying every hosts hourly wages and if we did extra tip he would then get that . Like WTH….. don’t be shady like that to the poor waiter. Also don’t tell me toward the end and why do i have to pay everyone’s hourly pay, prices are already high. I felt bad for the waiter because he was great and of course gave him extra . However Wouldn’t go again base on the companies ethics of charging us even more because they have to pay hourly wages not my fault.

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  3. Trina

    Detroit2 reviews

    5.0

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great place for family or friend gathering? Drinks are great and food is tasty! Photographer shared beautiful photos to purchase as keepsakes. Fun time!

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  4. OpenTable Diner

    Chicago1 review

    2.0

    Dined 7 days ago

    1. Overall 2
    2. Food 5
    3. Service 2
    4. Ambience 5
    Ehhhhhh. Staff was nice , short handed maybe but saw the bus boy more the waitress

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  5. Sharonda

    Chicago2 reviews

    5.0

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The experience was amazing it was my daughter 5 th birthday. She absolutely enjoyed her self and so did I. The wait was short we did arrive a bit early but the staff still set us down. The food was right in time and absolutely delicious. I wanna say thank you again for making my daughter's birthday everything.

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  6. OpenTable Diner

    San Francisco1 review

    1.0

    Dined on 2 March 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    I had reservations for 845 and was waiting for about 35 minutes checked in and they didn’t see me until I reached out to another person.  very unprofessional and our waiter never came to check up on us. The crazy thing about this establishment gratuity is already even though they definitely didn’t deserve it at all. Spent way too much for the service I didn’t receive.

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  7. K VIP

    Chicago4 reviews

    5.0

    Dined on 2 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    My daughter had an amazing time for her birthday, food and drinks amazing 10/10

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  8. leAnn

    Chicago3 reviews

    2.0

    Dined on 28 February 2025

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 1
    We had a reservation at 5:00. Had to wait 10 mins before being seated, where they than sat us in the back where we were the only ones in that room. Felt completely detached from everyone else in the restaurant. Service was fine. Food was good. The rainbow burgers are fun and tasty. The rest of the food not as good as those. Shakes are very impressive. Very expensive for what you get. Other famous shake places have a much better atmosphere and value.

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  9. Sharon

    Chicago1 review

    5.0

    Dined on 26 February 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Great birthday experience. Staff was amazing and I loved the environment

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  10. Ariel

    Chicago1 review

    5.0

    Dined on 26 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    I highly recommend there grilled shrimp! That garlic butter just hits different..

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FAQs

Sugar Factory - Chicago River North is rated 3.5 stars by 4826 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people
19:00
Booked 80 times today
Google Map for Sugar Factory - Chicago River North

55 E Grand Avenue, Chicago, IL 60611

Additional information

  • Phone number
    (312) 946-2002
  • Price
    $30 and under
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Hours of Operation
    Mon–Fri 16:00–22:00 Sat, Sun 11:00–22:00
  • Dress code
    Business Casual
  • Parking details
    There is valet parking available on both the southeast and northwest corners of Rush Street at the intersection of Grand & Rush.
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Executive Chef
    Pete Svachula
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