Sugar Factory - Delray Beach

Review summary

1. L

   Laura

   VIP

   Columbus

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   After we waited over 30 minutes to get drinks (beer and soda) we left.
   

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2. OT

   OpenTable Diner

   Jacksonville

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Restaurant Review: We recently celebrated a birthday at this restaurant, and while some aspects were enjoyable, others left much to be desired. The atmosphere was festive with abundant Valentine’s Day decor, which added a cheerful vibe. Seating was quick despite how busy the place was, and our server was friendly and attentive. The food took some time to arrive, but given the crowd, it was understandable. The kids absolutely loved the rainbow sliders, which were a fun and creative option. The food overall was good, but not exceptional—typical fare like burgers, sandwiches, and pasta. However, the prices felt steep for what we got, with cocktails costing a shocking $33 each. The most disappointing part of the experience was the bathroom situation. Out of two stalls in the women’s restroom, only one was functional. One sink was working, the paper towel bin was overflowing onto the floor, and there was toilet paper scattered near the stalls. It was unsanitary and far below the standard expected from a restaurant charging premium prices. In summary, while the food and atmosphere were pleasant, the pricing and lack of cleanliness, especially in the restroom, detracted significantly from the experience. This restaurant has potential but needs to address these issues to provide better value and comfort to its patrons.
   

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3. A

   Alex

   West Palm Beach

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   This place is so adorable. Love coming here with my 5 year old daughter. It’s always beautifully decorated for whatever up coming holiday. My first visit there was perfect. However, my second visit the waiter was not very attentive at all. our dinner came out before our appetizer. Then the birthday cake and dessert came out when we were half way through dinner which was a bit odd Since the kids no longer wanted to finish their dinner. I would still return but hoping for a better experience next time
   

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4. J

   Jenly

   Key West

   4 reviews

   4.0

   4 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   I didn’t get any food but I stopped through for some drinks. The atmosphere was nice, the service was friendly and I will definitely come again to try their menu!
   

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5. T

   Takeia

   VIP

   Miami

   11 reviews

   5.0

   11 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Decor beautiful area is nice as well. Not much staff but it also was a slow night. We enjoyed it n will be back soon
   

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6. m

   melanie

   E. Tennessee

   11 reviews

   3.0

   11 reviews

   Dined on 13 January 2025

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 5

   Went 01/12 on a Sunday evening. It was not busy. The place was still decorated for Christmas and it looked beautiful and made for pretty pictures. However, the service was slow and had the feeling the server was very new. The INSANE MILKSHAKES looked good and the actual milkshake was delicious. I had the Volcano explosion.The donut on it was stale and the scoop of ice cream was tiny. My friend had the cookie monster and reported the donut was stale and the cookie was rock hard. Feel the place was fun to try once but for the price we won’t be going back.
   

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7. i

   isaac

   San Francisco

   5 reviews

   4.0

   5 reviews

   Dined on 12 January 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Beautifully decorated. The dessert are 5stars. Food average. Drinks(🍸)very good
   

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8. M

   Michelle

   West Palm Beach

   35 reviews

   3.0

   35 reviews

   Dined on 7 January 2025

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   The fajitas were delicious and the service was outstanding, but the cookie skillet was nothing special and over priced. Additionally environment looked and felt like an ice cream parlor specializing in children’s parties, not a downtown Delray Beach restaurant with a full bar and dinner menu. As a matter of fact a number of people passing by (we were sitting outside) looked at us strangely and asked what the place was all about. They were very confused. Having been there we would not shy away from going back.
   

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9. S

   Stephanie

   VIP

   West Palm Beach

   2 reviews

   1.0

   2 reviews

   Dined on 4 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible food and service. Second time trying this since it opened tho mont it was new and had kinks to work out but it’s still not good.
   

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10. A

    Alex

    West Palm Beach

    5 reviews

    3.0

    5 reviews

    Dined on 31 December 2024

    1. Overall 3
    2. Food 5
    3. Service 1
    4. Ambience 5

    Had such a great time here. Beautifully decorated for Christmas. Our waiter was nice and attentive, bbq flatbread was delicious. There was a photographer taking pictures and they even gave us a cute little one to take home for free. Can’t wait to go back. My 5 year old daughter loved it
    

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