Sugar Factory - Detroit

Review summary

1. M

   Melanie

   Detroit

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible service, watched a MANGER take money from someone waiting to be sat the wait time was over an hour, he checked in after us and was seated within seconds. Waitress was horrible didn’t even check on us or anything and add 40% tip to our bill. It was terrible do not go here.
   

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2. C

   Cait

   Grand Rapids

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Made a reservation and walked into the restaurant with 15+ standing at the door and half the restaurant empty the hosts had no idea what they were doing and didn’t even check for reservations and told us it would be 1-2 hour wait even with reservation. super cool place but needs to get its seating issues solved
   

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3. K

   Katie

   Washington DC

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   For what they charge there was no excuse. We were seated and it took a half hour for our waitress to even come to the table to tell us she was bringing us water. She left. Brought us water another 20 minutes later and took our drink and food orders. We did not order fancy drinks. We ordered sodas and an iced tea. Our food got there over an hour later and we still hadn't gotten our drinks or our appetizer. Their "fillet" which is $50 dollars was delivered to on of my family members and not only was it over cooked and rubbery, it was NOT a fillet. It was a very think strip steak that was burnt. Another family member didn't even get his food and I still hadn't gotten my iced tea. After half the table was done eating the rainbow sliders came. They were cold. Then a manager brought my iced tea and the other family member's chicken stir fry. We never received drink refills, the waitress was almost nowhere to be found most of the time - I had to go to the hostess station to find someone to get a manager. We never got dessert because we had been there 3 hours already and were over it. We got the bill which was $255 including tip before the manager took of the so called fillet, the chicken stir fry which came after the half the table was finished, and the appetizer. At least they were honest about that, but the bill was still $157 which included a 20% forced added tip for a waitress who was rude and was hard to find. People who were seated after us had their food delivered before we even got our drinks. For what the prices are for that place there is no excuse for bad service like this. I have been to other locations and never had an experience like this. The bathrooms were filthy, one of the toilets was broken in the women's bathroom. And the music was so loud you couldn't hear the person next to you talking. I could have forgiven that stuff if the food and service had been worth the price. I would never go back to the Detroit location and would not recommend it.
   

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4. t

   trisha

   Detroit

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The music was way too loud! Think of a club scene where you can’t hold a conversation. Out of most menu options. Food was bland, desserts were great. I’d recommend only going for dessert. Service took forever, and that is the worst since you are dining with kids. Some dinners came after everyone was done and we had to remind the server many times. Maybe the experience would be better if it wasn’t a busy night over Christmas break. Very disappointing and pricey $$$.
   

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5. V

   Vanessa

   Detroit

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We left before we even got water because we brought our kids with us because we thought it was supposed to be a kid friendly place and the music was so loud they were literally crying to leave. Felt like we were in a night club at 5pm with our children.
   

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6. P

   Patricia

   Detroit

   4 reviews

   3.0

   4 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   My 10-year old wanted to go here as one of his Christmas gifts. We have been to this location 4-times each time it has not been a pleasant experience. Even though we made reservations weeks in advance we waited 30-minutes for a table. Once finally seated we waited 20-minutes for our server to arrive at our table. When we were leaving the restaurant we stopped at the candy shop. It was junky (boxes everywhere) and sparsely stocked with candy. My 10-year old selected a candy and we waited 10-minutes for someone to show up to ring us up. After a 10-minute wait we left the candy there. This service is typical of my experience each and every time I go there. Wouldn’t ever go but my child loves it there.
   

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7. L

   Laura

   Detroit

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Stopped accepting Groupon for whatever reason, Spin dip tasted like it was frozen, high prices, server was awesome
   

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8. R

   Rei

   Detroit

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Came here for a date night and Jay, our server, was great! He made sure we had everything we needed and went above and beyond, will definitely be beck!!
   

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9. T

   Tammy

   Toledo

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Our waiter wax amazing , our hostess not so much , we had a 10 person table and she tried to set us at a 8 person table and pull another table up by the exit door , thankfully the manager told her she couldn’t do that . It was on spite if you ask me because I made reference that I made this reservation in November and it was a special night out and she treated us like we just walked in off the street and even told us a table was ahead of us. But overall it worked out in the end and we enjoyed ourselves.
   

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10. j

    jamilia

    Detroit

    1 review

    1.0

    1 review

    Dined 2 days ago

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 2

    Made reservations for 6p, wasn’t seated until almost 7p (6:50p). They didn’t have a turkey burger, ordered something different, they didn’t have my nieces shake, ordered something different, never brought my Pepsi. I can say I went, won’t return.
    

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