Sugar Factory - Harmon

Review summary

1. J

   Jessica

   New York City

   4 reviews

   2.0

   4 reviews

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   The food was mediocre. Service was decent. However, they were out of a ton of things (rainbow burgers, carne Asada, toy ducks, etc). Bathrooms were absolutely filthy. The overall appearance was disappointing and ugly. We have been to the sugar factory in Foxwoods, so we were expecting the same type of vibe but better considering we are in Las Vegas and on the strip. It just wasn’t esthetically pleasing compared to the other locations or as fun. I wouldn’t recommend as there are better options on the strip.
   

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2. J

   Joey

   New York City

   13 reviews

   5.0

   13 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The staff is always amazing. Adrienne did amazing. I gotta go back.
   

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3. S

   Shantel

   Denver

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Atmosphere is pretty ran down, food and drinks not as great as expected. Wouldn’t go back more than once.
   

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4. J

   Jay

   Washington DC

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience for our daughter’s 7th birthday was amazing. Dareisha, our server was so friendly, caring and nice. She made sure we having a great time the whole night. Her timing was perfect and that really makes a dining experience. We would ask to seat in her section every time we come to Sugar Factory.
   

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5. M

   Megumi

   Las Vegas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Aaron was the bomb! His service is top tier. We had amazing service and the food great!! Thank you!!!
   

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6. P

   Pedro

   VIP

   Orlando

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Awful experience. The service takes hours, the food was not good and the price expensive. Old furniture, old decor and our waiter was chatting with the owner instead of serve us.
   

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7. A

   Alexis

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 2
   4. Ambience 4

   Service took to long and it just wasn’t the same at all
   

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8. A

   Arturo

   Las Vegas

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Brought our baby boy (11.5mos) for his first Valentine’s Day. We do all as a family and it was both mine and my son’s first trip to Sugar Factory. The biggest knock was a 45 minute wait past our reservation time. Had a party of 2.5 and other parties of 2s/3s showing up after us were sat first. Not sure if the restaurant was waiting for a certain table or what the issue was there. However, when we were finally sat, we had a 4 seat table with optimal space for a baby boy and the vibes began. One of our biggest concerns when we go out is noise/music level for our son. It was at the right sound level to be able to listen/talk to each other while also tune out to some music. He enjoyed the songs being played and got his dance on. Food was a bit pricey and very average tasting minus the drinks and milkshake. Drinks were good and the milkshake presentation caught me off guard but I loved it. 5 Star of the night goes to our server Craig. Supposedly he was new but the way he took care of us, we could not have guessed it. Very personable to our family and even our little one and we appreciate the compliment about him being “a good baby”. If we could book Craig every time, without a doubt we would! Overall a good, fun experience and we’ll be making our return cause momma has to have her white gummi bear fishbowl fix every now and then lol.
   

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9. B

   Brad

   Chicago

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Ordered onion rings as appetizer was pretty bland. Ordered fajitas and couldn't eat most of it as it had grizzle and whatever that makes it unchewable. Club sandwhich was dry. Rice and fries were decent.
   

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10. W

    Whitney

    Las Vegas

    1 review

    4.0

    1 review

    Dined 3 days ago

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    I went specifically for the valentine theme menu. I wasnt given what was advertised but our waiter Brennan was great.
    

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