Sugar Factory - Orlando

Review summary

1. R

   Ronna

   New York City

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful time! The food was excellent and the dessert top it off! What a great experience!
   

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2. G

   Grace

   Orlando

   6 reviews

   3.0

   6 reviews

   Dined on 10 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 1

   It was ok. I have been to Sugar Factory in Miami area twice and it was more alive and party vibe. The one in Orlando was quiet and not much going on. The bathroom needed some repairs and the door was being painted as we walked in and out. I guess it was a slow day. Our server was nice and attendant us well.
   

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3. J

   Jennifer

   Orlando

   1 review

   3.0

   1 review

   Dined on 10 November 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Not impressed with the service. The door manager was not friendly and our server forgot a dinner, a drink, and never checked to see if we needed anything. Wasn’t worth the wait.
   

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4. J

   Juan Carlos

   Orlando

   3 reviews

   5.0

   3 reviews

   Dined on 7 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Expectacular. Toda la Comida muy buena y un servicio especial. Muy agradecido
   

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5. J

   Joequeata

   Coastal Georgia

   1 review

   1.0

   1 review

   Dined on 3 November 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   Service was poor, Food was not good and overpriced. For my first time it was a bad experience and not worth it.
   

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6. L

   Lismarie

   Orlando

   5 reviews

   5.0

   5 reviews

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My and my family had a really beautiful time , food o and service really good
   

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7. K

   Katrina

   Charlotte

   32 reviews

   vip
   1.0

   32 reviews

   Dined on 31 October 2024

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 5

   First off I brought some candy that was like $14 and they had a nerve to give me a thank you plastic bag for my purchase when they use to give out nice paper sugar factory bags. My goblet drink didn’t have enough dry ice I guess. I didn’t do the full smoke effect. They had my candy setup in my goblet all hanging over poor presentation. I only know this because I get this particular goblet at any sugar factory I go to. Also the glass they use was old looking like the sugar factory name faded scratch out on places. Very tacky and distasteful. We had food to take home I asked for bag for the to go food also a plastic thank you bag. I asked what happened to the sugar factory bags they said they don’t use them anymore. If I wanted plastic thank you bags I would’ve went to a Chinese takeout joint. The sugar factory prices are too expensive for worn out glasses and cheap bags.
   

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8. T

   Tajea

   Orlando

   3 reviews

   5.0

   3 reviews

   Dined on 30 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had an amazing night for my first time eating there. The food was great and the staff was friendly and welcoming. Loved the music and drinks also. Our server Julio was the best server I ever had in my life. He was funny, attentive, and made amazing drinks for us. Would definitely recommend everyone come here!
   

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9. J

   Jasmine

   Memphis

   1 review

   1.0

   1 review

   Dined on 25 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Awful, we sat there waiting on our reservation for 20 minutes. No one acknowledge us or anything to the point we just walked out. Probably won’t ever go back honestly. It wasn’t busy at all in there not sure what the problem was.
   

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10. OT

    OpenTable Diner

    Orlando

    2 reviews

    5.0

    2 reviews

    Dined on 20 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Came to celebrate birthdays, Nacho made the night unforgettable with amazing service!
    

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