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Sugar Factory - Queens, Jamiaca, NY

Sugar Factory - Queens

4.2
4.2
1073 Reviews
$31 to $50
American

Make a booking

2 people
19:30
Booked 27 times today
  • Good for special occasions
  • Good for groups
  • Great for brunch
Coming Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot, expands with its newest location in the notable Resorts World New York in Queens, opening to the public August 2021. The 12,000-square-foot location is the 22nd location for the world-famous brand celebrating 10+ years serving the most decadent sweets and treats around the world.

Sugar Factory at Resorts World New York will be located at the porte cochère entrance to the resort. The 218-seat restaurant dining room is a contemporary rendition of an old Paris brasserie bar featuring hot air balloon banquets, café seating, floral lined walls, two large white illuminated canopy trees, and an impressive DJ booth. A private dining area with a stand alone cocktail bar will complete the room, with an additional 14 bar seats for guests to enjoy. Upon entrance, diners will be greeted by a life-size, instagrammable flower wall with neon wall art.

Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Dining Bar
  • Hours of Operation
    Mon–Thu, Sun 07:00–23:00 Fri, Sat 07:00–00:00
  • Phone number
    (332) 239-5498
  • Website
    http://queens.sugarfactory.com/
  • Dress code
    Casual Dress
  • Catering
    Brunch just got sweeter at Sugar Factory American Brasserie with the debut of its high-energy Branson Brunch party every Sunday from 1-8 p.m. Attendees can expect an electric live DJ, live saxophone entertainment, party-style bottle presentations with letter board displays and sparklers, strobe lights, LED party robots, neon glow sticks and confetti cannons. All attendees must be 21+ and have valid ID. Future updates can be found on our website at www.sugarfactory.com or Instagram @thesugarfactory.
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.
  • Private party contact
    Our Private Event Coordinator : (332) 239-5498
  • Location
    110-00 Rockaway Blvd, Jamiaca, NY 11420
  • Area
    South Ozone Park
  • Parking details
    Public Lot
  • Additional
    Bar/Lounge, Beer, Cocktails, Full Bar, Late Night, Takeaway, Weekend Brunch, Wheelchair Access, Wine

Private dining

Menu

View menu on restaurant's website

What 1,073 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.2
4.2 based on recent ratings
  • 4Food
  • 4.2Service
  • 4.3Ambience
  • 3.9Value

Noise • Moderate

Loved For

  • Queens

    Child-friendly

  • Queens

    Most Booked

Review summary

AI-generated from verified diner reviews
Sugar Factory - Queens offers a vibrant atmosphere perfect for special occasions, with standout "great service" and a "fun, lively atmosphere." While some reviews mention food quality inconsistencies and high prices, the ambiance and creative drinks make it an appealing choice for celebrations. The location is praised for its kid-friendly environment and attentive staff.
1,073 Reviews

  1. Guy

    New York City2 reviews

    5.0

    Dined 2 days ago

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 3
    We had great time , the kids loved everything, (Sugar, Sugar) it was very nice spot for a very Happy Bday.

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  2. Joel

    New York City5 reviews

    5.0

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Never disappoints, one of my favorite spots and definitely recommend!!

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  3. Margaret

    New York City1 review

    2.0

    Dined 5 days ago

    1. Overall 2
    2. Food 1
    3. Service 1
    4. Ambience 1
    I took my daughter here to the sugar factory in queens for her 18th birthday yesterday. Worse experience at a restaurant ever. Everybody got their food and I didn’t get mine til 30 minutes later. The hostess asked me was everything alright and I said no I didn’t get my food yet. Then she proceeded to ask what did I order and then brought me back the wrong dish. The they did a weak happy birthday song for my daughter. It was only the hostess singing happy birthday to her. No cake no nothing while other parties around us got the full treatment. I refused to pay for the late dish they brought out to me. Overall gave it 2 stars because they did help me with giving eyewash for my son. That place had my son eyes itchy and burning

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  4. Linette

    New York City57 reviews

    5.0

    Dined on 16 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great service and this space is nice and open, not as cluttered like other locations in Manhattan. Food was good and our server Abraham was so courteous and attentive. Will definitely go back for their brunch service next time!

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  5. OpenTable Diner

    New York City1 review

    5.0

    Dined on 14 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    I love this Sugar Factory because it’s so out of the way. I took my daughter on a Friday evening before it got crowded. The food was great and the drinks were too. The service was outstanding. I’m definitely going back.

    Is this helpful?

  6. Reshma

    New York City1 review

    5.0

    Dined on 9 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    My first time and it was amazing. My wait staff was amazing and on point with service. Highly recommended and will be attending again.

    Is this helpful?

  7. Dr Arthur

    Atlanta11 reviews

    3.0

    Dined on 2 March 2025

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 5
    I was very disappointed in the food. It seemed more mass prepared than I expected. The whipped cream on all of the fancy desserts, with not even with the whipped cream, but it appear to be synthetic Cool Whip.

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  8. Zulekha

    New York City14 reviews

    4.0

    Dined on 2 March 2025

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 4
    Seating was very tight. Our server was VERY good, attentive and patient. I would go back again

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  9. Braden

    New York City1 review

    1.0

    Dined on 23 February 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1
    So it was in fact, my birthday and the server had an extreme attitude for absolutely no reason on my birthday.

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  10. Dennis

    New York City1 review

    1.0

    Dined on 23 February 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    My Experience was bad I had a party of ten kids that came on a party bus we Had reservations for 7 o'clock And we did not get seated until 7:35 and there food did not come to 8:40 so the kids had to rush to eat because they had to be back on the bus at 9:20 .And the server Viviana for table 101 was the worst .We had another table of ten right across from them and that server he did and Amazing job because he was taking care of both tables

    Is this helpful?

FAQs

Sugar Factory - Queens offers takeout which you can order by calling the restaurant at (332) 239-5498.

Sugar Factory - Queens is rated 4.2 stars by 1073 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people
19:30
Booked 27 times today
Google Map for Sugar Factory - Queens

110-00 Rockaway Blvd, Jamiaca, NY 11420

Additional information

  • Area
    South Ozone Park
  • Hours of Operation
    Mon–Thu, Sun 07:00–23:00 Fri, Sat 07:00–00:00
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Dining Bar
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    Public Lot
  • Additional
    Bar/Lounge, Beer, Cocktails, Full Bar, Late Night, Takeaway, Weekend Brunch, Wheelchair Access, Wine
  • Website
    http://queens.sugarfactory.com/
  • Phone number
    (332) 239-5498
  • Catering
    Brunch just got sweeter at Sugar Factory American Brasserie with the debut of its high-energy Branson Brunch party every Sunday from 1-8 p.m. Attendees can expect an electric live DJ, live saxophone entertainment, party-style bottle presentations with letter board displays and sparklers, strobe lights, LED party robots, neon glow sticks and confetti cannons. All attendees must be 21+ and have valid ID. Future updates can be found on our website at www.sugarfactory.com or Instagram @thesugarfactory.
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.
  • Private party contact
    Our Private Event Coordinator : (332) 239-5498
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