Sugar Factory - San Antonio

Review summary

1. M

   Mariana

   Las Vegas

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 2

   The food is beautiful, love the colorful and fun plates.
   

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2. R

   Ross

   Los Angeles

   8 reviews

   vip
   3.0

   8 reviews

   Dined on 25 November 2024

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 4

   Food was on par with a Chilis. Desserts were big and extravogent but brownies and donuts that were toppings were pre-frozen.
   

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3. C

   Crystal

   Seattle

   1 review

   5.0

   1 review

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome service!!! Terrance was awesome server! My daughter loves to eat here for her birthday
   

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4. J

   James

   Houston

   2 reviews

   2.0

   2 reviews

   Dined on 2 November 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   I didn't anticipate boujee. It was very loud and dark.. I didn't like the music. It was like being in a club. I don't like clubs.
   

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5. A

   Adrina

   Memphis

   18 reviews

   5.0

   18 reviews

   Dined on 1 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jazz was a great server. Made sure we were well taken care of. The food and drinks were amazing!
   

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6. T

   Tishia

   Orlando

   4 reviews

   2.0

   4 reviews

   Dined on 27 October 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Nothing at all like the experience you see on social media. The service wasn’t exceptional. They have a mandatory 20% service charge, so there’s no motivation for the waiters to provide you good service. They weren’t welcoming. We waited at the door and someone saw us and still took their time to get us seated. The food is overpriced. The drinks were fine. Honestly, for the money that you’re paying, you’re paying off going to a fine dining restaurant for a better experience. A sugar factory at a different location is worth a chance. Don’t recommend this one at all.
   

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7. T

   Tiffany

   Corpus Christi

   1 review

   2.0

   1 review

   Dined on 27 October 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   The location is very small, very busy, understaffed. Don’t order a steak. It won’t come back, correct. If you want to go to the Sugar factory, go to Chicago, Houston, Miami. Do not come to San Antonio….
   

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8. K

   Ken

   Houston

   4 reviews

   5.0

   4 reviews

   Dined on 13 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Environment, Great Food, Great Customer Service….Family loved it. Recommend that you give it a try when in SA….it’s located next door to Margaritaville!
   

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9. s

   scott

   Washington DC

   8 reviews

   2.0

   8 reviews

   Dined on 28 September 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 5

   Tables were not ready - waitress told us how dry the chicken and waffles were and that was shocking. The drink from the bar was terrible and not taken off the bill although not drunk. The staffs professionalism was terrible but based on them getting a 20% tip in advance why work for it. Great for pictures but ear before you come! We ate again after leaving!
   

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10. D

    Destiny

    San Antonio

    1 review

    1.0

    1 review

    Dined on 28 September 2024

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 1

    Food was amazing drinks tasted like sugary Smirnoff waiter took forever just to bring refills over rated
    

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