Sugar Factory - San Antonio

Review summary

1. a

   aurora

   Unspecified

   1 review

   5.0

   1 review

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Reserved a table for 2 on valentines day and surprisingly it wasn't busy. The drinks were amazing along with the food (huge portions). Overall service & experience was good.
   

   Is this helpful?

2. K

   KimMia

   Dallas

   1 review

   4.0

   1 review

   Dined on 3 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   This is my daughter 16th birthday and it was a great experience. I really enjoyed the waitress that we had. She was very intensive. I want to give her a great thank you
   

   Is this helpful?

3. R

   Rolanda

   San Antonio

   1 review

   1.0

   1 review

   Dined on 2 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Overall was one of the worst experiences I’ve ever had at any restaurant. Host was super rude, waitresses acted like they didn’t really want to be there. Every other table was dirty. We waited over 20 minutes just for two margaritas.I came here for my birthday dinner and it almost ruined my whole night. The food was terrible and made me sick. That was my first and last time going there. Don’t waste your time or money!!
   

   Is this helpful?

4. A

   Amy

   Orlando

   1 review

   5.0

   1 review

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I celebrated by daughters 10th bday and it was an amazing experience for her !
   

   Is this helpful?

5. T

   Tommy

   San Antonio

   1 review

   4.0

   1 review

   Dined on 1 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Beautiful restaurant, family friendly environment and great customer service
   

   Is this helpful?

6. L

   Laurie

   San Antonio

   1 review

   5.0

   1 review

   Dined on 20 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere! Our servers were exceptional. We had a great time!
   

   Is this helpful?

7. V

   Veronica

   San Antonio

   1 review

   2.0

   1 review

   Dined on 18 January 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Food is mostly good, server was good as well but the hostess had attitude problem, noticed she treated every costumer the same, extremely rude. We only visit this place because the kids like the ambience.
   

   Is this helpful?

8. M

   Melina

   Cancun

   3 reviews

   4.0

   3 reviews

   Dined on 18 January 2025

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   It’s a cute spot for drinks and pictures. I loved that they had a photographer who took pictures of our group. The food could have been hotter upon arrival and service was good but I’ve had more energetic waitresses before. It’s very pricey!
   

   Is this helpful?

9. B

   Brandi

   San Antonio

   3 reviews

   3.0

   3 reviews

   Dined on 30 December 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Fun drinks but out of a lot of things for the drinks
   

   Is this helpful?

10. OT

    OpenTable Diner

    Phoenix

    1 review

    2.0

    1 review

    Dined on 28 December 2024

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 1

    Overpriced for the service and quality of food you get. I don’t mind paying an automatic 20% service fee for entire bill but this place is not worth what everyone makes it seem. I would compare the food to magic Time Machine in San Antonio which is pretty bad. We ordered chicken and it looked old or not properly cooked all the way. The adult beverages are watered down. Overall, not worth hundreds of dollars. Save your money and go to a high end restaurant that is reputable. This is not it.
    

    Is this helpful?