Sugary Chicago

Review summary

1. R

   Ricardo

   Chicago

   1 review

   1.0

   1 review

   Dined on 5 January 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   terrible service and very expensive for what it is
   

   1 person found this helpful

2. M

   Merin

   VIP

   Los Angeles

   38 reviews

   5.0

   38 reviews

   Dined on 1 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Loved the goant ctoissant and food tower. Service was great!
   

   • 

   Is this helpful?

3. K

   Kristina

   Atlanta

   6 reviews

   1.0

   6 reviews

   Dined on 29 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   DO NOT BOOK A RESERVATION!! They would not honor the reservations for us nor 2 other patrons that had booked in advance. They told us we had to wait in the back of the line with walk-ins. They were very unapologetic and said Open Door does not communicate nor they honor reservations. Everyone was leaving bc they only have 5 tables and wait was ridiculous. Go to the Walnut Room for an amazing dining experience.
   

   1 person found this helpful

4. M

   Marlon

   VIP

   Atlanta

   25 reviews

   5.0

   25 reviews

   Dined on 29 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A nice vibe and the food was great. Stayed open until we were finished.
   

   • 

   Is this helpful?

5. N

   Nicole

   Chicago

   1 review

   1.0

   1 review

   Dined on 28 December 2024

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 5

   We got a reservation but we still had to wait 30’. We waited 30’ more for food and drinks. The service was very VERY slow. We pointed that out when we paid and asked for the receipt and the waiter said “yeah wait 30’ more”.
   

   1 person found this helpful

6. V

   Vianney

   Monterrey

   1 review

   1.0

   1 review

   Dined on 28 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Me dieron mesa 30 min después de mi reservación , el servicio muy lento casi 1 hora de espera en lo que me sentaban y me tomaban el pedido , el pan no es rico y la comida sin sabor .
   

   Is this helpful?

7. L

   Lauren

   Chicago

   1 review

   1.0

   1 review

   Dined on 28 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   No one bother to do a reservation because they’ll just give your table away even if you’re early. No the person in front didn’t have a reservation because they asked if they had an available table for a four top and they said yes. No we were late we were ten mins early to our reservation. And no they did not have any blocked off tables for reservations otherwise ours would’ve been blocked off. I reserved this table three hours before we were going and they had no issues with that at least none that they stated. Detroits Sugary is a lot better than this one because they do uphold reservations.
   

   1 person found this helpful

8. R

   Raquel

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined on 26 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Can I give it 0 stars to this business ? 0 for responsibility 0 for customer service 0 for cleanliness. I made my reservation two days in advance for a table for 8 people, I arrived on time on the day and time indicated. This business didn’t honor my reservation. When I arrived no one greeted us, so I approached an employee and told her I had a reservation at 3pm and she says: “at 3? We close at 4” and that was how they greeted my family and I, so I replied that is ok for us, thank you. She turns around and leaves. Then someone else comes out from inside the kitchen, they talk each other. We were being waiting for 10 minutes to be seated when there was an available table to sit at. To my surprise, they seat a family of 9 people who did not have a reservation, that is what they told the waiter in Spanish. There was no apology, no explanation, and no approximate wait time. After evaluating the awkward situation, seeing that cookies and pastry was on the counter didn't look fresh at all, that the floor was dirty and the atmosphere was not pleasant, I decided not to waste any more of my time and preferred to lose the $30 I paid for parking and leave the place. There are better places in Chicago guys so don't waste your time here.
   

   1 person found this helpful

9. J

   Justin

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined on 25 December 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   The “reservations” weren’t real reservations. We got there and just had to stand in line and wait for an available table which ended up taking a really long time for our party of 5. That was the reason we made reservations. The food was decent.
   

   1 person found this helpful

10. K

    Kelly

    London

    11 reviews

    5.0

    11 reviews

    Dined on 24 December 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4

    Really fun time with their Christmas experience with the giant croissant and hot chocolate
    

    Is this helpful?