Sula

Review summary

1. K

   Karen

   VIP

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was fantastic and the staff was professional and enhanced our experience.
   

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2. C

   Caroline

   VIP

   San Francisco

   18 reviews

   5.0

   18 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed a great Brunch with excellent service @ Sula!
   

   SulaResponded 1 day ago

   Dear Caroline, Your glowing review has us smiling from ear to ear, and we’re thrilled to learn of your exceptional brunch. Our dedicated team takes great pride in going above and beyond for our diners, and we can’t wait to pass your kind words regarding your culinary experience and hospitality along. You can always expect the utmost in quality and care whenever you join us for our famous brunch, and it would be a joy to help you create even more lasting memories in the months ahead. Until next time! All the best, Martin Nicholson General Manager
   

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3. A

   Andreas

   Sacramento

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Although I left remarks in my reservation on Open Table and called the restaurant to let them know if was our Anniversary, none of the staff wished us a happy anniversary. In fact, I asked that they surprise us with an amuse bouche, cocktail, or dessert (I let them know our cocktails likes), we also didn’t get asked a thing about a surprise. Needless to say that nothing was said or done for our anniversary. The 12 years old bottle of wine we brought in had its cork broken off and then when the wine was poured it was poured outside of my wine glass. One of our appetizers wasn’t delivered at all and my Wife was brought the incorrect dessert to boot. The bottle of wine took 40 minutes to get opened and poured, we were the last ones at the restaurant because the service st times forgot about us. We left after 3 hours exhausted but also humored at all the hick-ups, but not a single person offered a comp, including the manager who retrieved the broken cork successfully but then over poured a glass. Long story to say, it’s too bad because the hot stay was lovely.
   

   SulaResponded 1 day ago

   Dear Andreas, Thank you for your feedback. While we’re thrilled to hear of your memorable stay at the Lodge, we’re disheartened to learn of your disappointing anniversary dinner. We take great pride in celebrating special occasions, and we deeply regret the lack of service you experienced. We look forward to addressing your comments regarding the hospitality you experienced, and we promise an improved meal should you ever join us again. We hope you’ll consider giving us another opportunity to provide the celebration and service that reflect the high standards for which we strive. We encourage you to reach out for any assistance we can offer in helping you return, and until then, we wish you nothing but the best and many more happy anniversaries. Sincerely, Martin Nicholson GM
   

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4. s

   susan

   VIP

   San Francisco

   18 reviews

   5.0

   18 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first time at Sula and we were pleased with the look of the space and the overall ambience. It was very busy upon our arrival at 6:45, but the noise level was comfortable! Not a frequent experience these days in busy restaurants! The food was really wonderful and our server was so terrific. Alex told us he had previously worked at Poggio because he looked familiar to us. Our food was just as we expected from Chef Garcia, innovative, well prepared and so yummy! We shall return!
   

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5. MC

   MCSA

   VIP

   New York City

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   I went in with high expectations and they were not met. The location can’t be beat and for that I will still rerun. The food was just average but the desserts and the drinks were fabulous! We were there for a special 60th birthday and I had requested several times that the dessert include a candle and requested a quiet secluded table but alas no candle nor quiet table was given. There were toddlers and babies in the restaurant as well that was unexpected for a Saturday night but I suppose if you are staying overnight there is no other place to eat. Overall it was not a special place but is well worth a stop in for drinks and a fabulous view!
   

   SulaResponded 1 day ago

   Greetings, Thank you for sharing such thoughtful feedback. While we couldn’t agree more with your assessment of our stunning location and our expertly crafted drinks and desserts, we’re truly sorry that your expectations for such a special celebration were not fully met. Your comments regarding the missed requests for a candle and a quieter table are disheartening, and we look forward to promptly addressing these concerns with our team. We appreciate your understanding and are grateful for your kind words about the stunning Bay view, and we hope to welcome you for a more typical celebration in the months ahead. We eagerly await an opportunity to share a meal that fulfills your every expectation, and we wish you nothing but the best until then. Sincerely, Martin Nicholson General Manager
   

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6. J

   John

   San Francisco

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Anything could go wrong- went wrong A little boy spilled a cup of pineapple juice right next to our table. The waiter didn’t offer to move us to other table while they were on their knees cleaning the carpet. I expressed my dismay but we were totally ignored. Food wasn’t impressive at all- I ordered a salmon but the center was cold The manager offered freebies but freebies don’t make up for spoiled birthday dinner.
   

   SulaResponded 1 day ago

   Dear John, Thank you for sharing your feedback. We’re truly disheartened to learn that your birthday dinner fell of expectations. Special occasions should be memorable, and it’s clear we didn’t deliver the elevated experience you deserved. Your comments regarding the disappointing hospitality you encountered will be addressed promptly, and we look forward to ensuring improvements are made. We hope you’ll consider giving us another opportunity to create the kind of celebration and dining experience that reflects the high standards for which we’re known, and we invite you to reach out directly for any assistance we can provide in helping you return. Until then, we wish you nothing but the best and hope to see you again soon. Sincerely, Martin Nicholson General Manager
   

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7. S

   Sandra

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were celebrating a friend’s birthday on a Thursday evening. It is a beautiful location. Everyone from the valet to the hostess to every waiter was friendly, cordial and warm. We were treated so nicely. The food was delicious. I would definitely go back.
   

   SulaResponded 1 day ago

   Dear Sandra, Thank you for sharing such a glowing review! It was a pleasure to welcome you to our stunning location for such a special occasion, and it was truly a pleasure to help you and your friends create lasting memories. From our elevated culinary offerings to our warm and welcoming environment, we take great pride in going above and beyond for our diners. Our team will be thrilled by your appreciation for their efforts, and we hope to help you celebrate many more milestones in the years to come. We eagerly await your next memorable meal and wish you nothing but the best until then! Sincerely, Martin Nicholson General Manager
   

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8. M

   Matthew

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined on 12 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good food, excellent service, very nice ambiance.
   

   SulaResponded on 13 January 2025

   Dear Matthew, Greetings from Sula! It was a pleasure to welcome you for an exceptional experience, and we can’t thank you enough for sharing such a glowing review. From our intimate atmosphere to our elevated cuisine, we take great pride in sharing a truly memorable meal with our diners. It would be a joy to be your go-to choice for years to come, and we can’t wait to share another round of fresh fare and genuine hospitality with you soon. We wish you nothing but the best and eagerly await your return! Sincerely, Martin Nicholson General Manager
   

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9. R

   Rita

   VIP

   San Francisco

   40 reviews

   5.0

   40 reviews

   Dined on 11 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very pleasant venue for weekend brunch. Staff attentive and you don’t feel rushed. Nice to have brunch menu on Saturdays, too. Outside tables are super, weather permitting.
   

   SulaResponded on 13 January 2025

   Dear Rita, Thank you for sharing such kind words! It was a pleasure to welcome you for our famous brunch, and we’re delighted to learn of your memorable experience. From our attentive team to our elevated menu, we take great pride in helping our guests have a truly relaxing meal. We look forward to sharing even more of what makes Sula so special on another visit soon, and we can’t wait to exceed your every expectation once again upon your return. Until then! All the best, Martin Nicholson General Manager
   

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10. R

    Richard

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on 5 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Sula is an outstanding restaurant with excellent food and service that is fairly priced . It was the best restaurant meal we had in a very long time and we can’t wait to go back . Kudos to the manger Gloria who is so attentive to the details that make for an exceptional experience.
    

    SulaResponded on 7 January 2025

    Dear Richard, Your glowing feedback means the world to us, and we can't thank you enough for sharing. Our team takes great pride in creating a memorable dining experience for our guests, and Gloria will be thrilled by your appreciation for her efforts. It truly is the little things that make a good experience great, and we look forward to sharing our elevated fare and genuine hospitality with you for years to come. Until next time! All the best, Martin Nicholson General Manager
    

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